Lee Johnson Kia

POOR CUSTOMER SERVICE Lee Johnson Kia customer service has been anything but accommodating to me. I moved to Washington from out of state a little over a year ago. Prior Lee Johnson Kia customer service has been anything but accommodating to me. I moved to Washington from out of state a little over a year ago. Prior to moving, I had leased a Kia Sorrento from my home state. Upon moving, I have been exclusively going to Lee Johnson for routine maintenance without issue. However, recently, when I tried to schedule service for a warranty issue, I was told that there was NO way that I could receive a loaner car because I didn't purchase the car from Lee Johnson. That is a little impossible to do since I lived in another state when I leased the car... I went on to explain that I leased the car in another state prior to moving and that the issue was going to be covered by the warranty (and billed to the corporation). The service advisor and manager proceeded to tell me that they offer a customer shuttle. So, I agreed to take the shuttle to my office located in Downtown Seattle. The service employees told me that they could not accommodate a shuttle longer than 10 miles. I then asked to bring in the car in the late afternoon (after work) or on the weekend and I was told that no one is available at those times. Finally, I asked them what my options are. They said my option was to bring in the car during working hours (take a day off) and wait for the car to be finished or rent a car at my own expense. Why would I pay to rent a car when my issue is being caused by Kia??? In short, I will be taking my business elsewhere. After talking with the Lee Johnson employees for over 30 minutes, I called Chuck Olson Kia. They were more than happy to accommodate me with a loaner car so that I can get to work while the service technicians fix my car. I will be having my car serviced at Chuck Olson from now on. Plus, when it comes time to lease another $40,000 Sorrento (January 2019), I will be going to ANY dealership except Lee Johnson. More

Fabulous I went into Kia Kirkland not thinking I was going to trade in my Mercedes Benz and drive out with a Sorento but the excellent communication and servic I went into Kia Kirkland not thinking I was going to trade in my Mercedes Benz and drive out with a Sorento but the excellent communication and service and the extra mile that Jesse Cortez took I ended up leaving there driving home a new 2017 Sorento and I love it! I have to thank Jesse for his patience because I was pretty hard person to deal with perfect perfect customer service in every other department that worked with me that day as well.My friend that was with me just kept saying what great service what great service. so very happy!! More

First oil change on my KIA Soul was a great experience! Everyone, and I mean everyone, was super friendly and helpful. Jim is simply joyful (and a dog lover!) I shall return in 5,000 miles. Thank you for n Everyone, and I mean everyone, was super friendly and helpful. Jim is simply joyful (and a dog lover!) I shall return in 5,000 miles. Thank you for new 'fluids' AND my clean car! More

Great Experience! I came to Lee Johnson because they offered exactly what I wanted and offered exceptional service! They are unlike any other dealership, no hassle or p I came to Lee Johnson because they offered exactly what I wanted and offered exceptional service! They are unlike any other dealership, no hassle or pressure in a friendly environment! More

Just bought my 4th vehicle from Lee Johnson I just bought a 2017 Sorento from Lucian at Lee Johnson and couldn't be happier. In fact, this is the 4th vehicle I've purchased from them and plan on I just bought a 2017 Sorento from Lucian at Lee Johnson and couldn't be happier. In fact, this is the 4th vehicle I've purchased from them and plan on buying another in the next few months. They are always respectful, are never pushy, and make you feel at home. I love that they have a shop dog (sol) who just wanders around and checks on all of the deals. More

Warm, Friendly, Keeping it Real When I first started looking the Brian Walter was not pushy but helpful. He gave me all the information I needed to think it over. They went the extra When I first started looking the Brian Walter was not pushy but helpful. He gave me all the information I needed to think it over. They went the extra mile when I wanted to change directions a bit and Kenny Jakel Mgr. worked with my request to their best ability. It was a friendly environment. The finance department J. Cortez who did the paperwork, was professional, sesinct and clear. I would recommend. Great Experience. Plus you get free car washes! And for Kia Soul electric cars you get free charging with purchase/lease. More

Another terrific experience! I've purchased 2 cars within the last 3 months from Lee Johnson. As always they met my requirements on the nose and more than exceeded my expectation I've purchased 2 cars within the last 3 months from Lee Johnson. As always they met my requirements on the nose and more than exceeded my expectations overall! They treat me like family and I will never do business anywhere else! I highly recommend them! More

My husband and I had a great experience buying our new car ! We had a very nice salesman Jesse Cortez. He was informative, honest and very personable, just a really nice guy.He spent a lot of time with us going We had a very nice salesman Jesse Cortez. He was informative, honest and very personable, just a really nice guy.He spent a lot of time with us going over all the bells and whistles in our car, and was very thorough. He was extremely proud to be a part of the Kia family, We would refer our friends or family to Jesse if they were shopping for a new car anytime. More

Great Dealership Brian Walter is fantastic to work with. He was extremely fare and was very eat to work with. i would recommend him to anyone. I would love to purchase Brian Walter is fantastic to work with. He was extremely fare and was very eat to work with. i would recommend him to anyone. I would love to purchase another car with him. Thanks, More

This was by far the best car buying experience I have ever had. I am recommending this dealership to all my friends and family. I would purchase a car from them anytime! ever had. I am recommending this dealership to all my friends and family. I would purchase a car from them anytime! More