Lee Honda Auburn

Updated review: I have raised this review from 1 star to 3 stars because after seeing the below review the service manager Mark did reach out to me. He arranged for a very nice loner and was very apologeti 3 stars because after seeing the below review the service manager Mark did reach out to me. He arranged for a very nice loner and was very apologetic and offered to do what it takes to make things right including covering any charges for the repair. He followed up to see how things were going. Mark did take ownership of the issue and that is to be commended. ------------------------------------- Lee Honda Management (Adam Lee)...I invite you to contact me to resolve this. However, your Auburn location has failed us. We bought a new 2019 HRV from Lee Honda Auburn...it now has only 15K miles on it...never had an issue but we received a recall for a fuel pump. We scheduled the fix about 3 weeks ago at your Auburn location. After the fix we were driving back from Boothbay, Maine and the Check Gas Cap light came on. We pulled over to ensure the gas cap was clicked in place...which it was. Called your service department and was told this was not related to the recall and scheduled another service appointment. We went home and parked the car in the garage. When we woke up the next morning the entire house smelled like gasoline and we discovered a gas puddle underneath our vehicle. We called your service department again and got in to have it looked at a little quicker. My wife went in to drop the car off and was told no loner car was available and that she could do a car rental. Only after complaining that this was due to faulty maintenance that she was told the Lee would cover the rental. Then we found out that the recall repair was not done correctly as a gasket from that sits on the fuel pump was not installed correctly. Fast forward to 10 days or so later and we are driving and the check gas cap light comes on again. The next day traveling back from a medical appointment in Portland my wife sees a flashing message that says pull over come on while on the Maine turnpike. She pulls over and calls your service department. They say keep on driving and get it to the dealership. A mile or two later she smells smoke and pulls over again. I call your service department and they say to call the emergency assistance number and that they will tow it to any Honda dealership in the area. They also tell me once again this is not related to the recall. She calls and is told they will only bring her to Berlin City Honda in South Portland. This is where the car is tonight. Call me a skeptic but I am not a believer in coincidence. Never a problem until the recall work and now nothing but problems! The repair included a firmware update which could have affected other things. I expect all cost to be covered...and you need to reconsider you loner policy when it is not the customers fault. Lee Honda / Adam Lee...how will you make this right? This is our first Honda from you but our 4th Honda overall. However, at this point is our last Honda. CC'd American Honda Motor Company Customer Relations. CASE CREATED: - 12371999 More

It was a great experience dealing with Sarah and Chris at Lee Honda in Auburn Maine great people great day thank you so much for my new Honda. Lee Honda in Auburn Maine great people great day thank you so much for my new Honda. More

My daughter wanted to buy a Honda CRV so we went to the Lee Honda car dealership to look around. We were greeted buy a salesman named Larry Royal. Larry went above and beyond, jumped through many hoops ju Lee Honda car dealership to look around. We were greeted buy a salesman named Larry Royal. Larry went above and beyond, jumped through many hoops just to try and help my daughter get the car of her dreams ❤ His manager also worked diligently to assist my daughter to get financing with a payment that she could afford. I have no doubt that the commission they received was not nearly what they would normally have received, as they worked so hard giving her every financial break just to see her smiling face as they said "you're approved". I really felt they were as happy for her as I was! Although covid was still a scare, we had to give them both a big hug. We will be back to Lee Honda to see Larry Royal for future vehicle needs! Thank you both from the bottom of my heart ❤! More

I just bought a used Tacoma and absolutely love it! Jim was fantastic! All my paperwork was done quickly so no waiting around, which was great! Jim spent a lot of time showing me all the bits and bobs to m was fantastic! All my paperwork was done quickly so no waiting around, which was great! Jim spent a lot of time showing me all the bits and bobs to my truck and helped me really chose the right one for myself. More

I recently leased a 2021 Honda Pilot and had the pleasure of working with Jim Fournier. Not only was he knowledgeable about the vehicle and the leasing process, but his keen attention to detail and prompt re of working with Jim Fournier. Not only was he knowledgeable about the vehicle and the leasing process, but his keen attention to detail and prompt responses were evidence enough that he had listened to my needs and wants when choosing the right vehicle for my family. The entire process was seamless and pain free, and we were even able to laugh about the crazy day to day life of being parents. Something I can always respect and appreciate, is experiencing a warm welcome, finding the human behind the salesman, making the experience personal, and ending the day with a fond farewell. This experience exceeded my customer service expectations and I look forward to working with Jim and the folks at Lee in the future. More

I have recently leased a Honda Passport at Lee Honda and am pleased with the experience in explaining the clear the options I had helped me make the correct decision. My salesperson, Jim guided me through t am pleased with the experience in explaining the clear the options I had helped me make the correct decision. My salesperson, Jim guided me through the process with other professionals . Thanks George M More

I went to Lee looking for a Honda CR-V with some particular things and on a pretty tight budget. Jim Fournier pushed for me and worked very hard and was able to make it all happen for me in the shor particular things and on a pretty tight budget. Jim Fournier pushed for me and worked very hard and was able to make it all happen for me in the short amount of time that I had to find a vehicle. Jim introduced himself to us and was polite. He was professional and personable, and fun to do business with. I will be keeping his card handy and I would definitely recommend going to see Jim for all of your Honda needs! More