Lee Honda Auburn
Auburn, ME
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I leased a new 2010 Honda Civic in the fall of 2010. My experience with Lee Honda was a positive one. The staff is professional, friendly, positive and helpful. They made the whole process from start to experience with Lee Honda was a positive one. The staff is professional, friendly, positive and helpful. They made the whole process from start to finish easy. I am very happy with my new car. I have no problem recommending Lee Honda to any of my friends and family. They are great! More
Adam made it such a positive experience, with no effort on my part!! He brought the car that I was interested in to my house, I loved it! I never had to go the showroom, Adam brought all my paperwork to m on my part!! He brought the car that I was interested in to my house, I loved it! I never had to go the showroom, Adam brought all my paperwork to me and delivered the car. It was the easiest car I ever purchased!! More
Had an 11:00 appointment to get a key made and programmed and was delayed by a detour. I called to inform them I would be ten or fifteen minutes late and asked if I could still get the key made. I was told and was delayed by a detour. I called to inform them I would be ten or fifteen minutes late and asked if I could still get the key made. I was told that it wouldn't be a problem if I was late that they could still do the key. I arrived twenty five minutes later (11:15) and was told I would now have to was until after lunch to get the key made, which I didn't have time to do which is why I called, even though I had just been told when I called that I could come in and they would still do the work for me. I wasted twenty five minutes to get to the dealership after I called plus another forty minutes to get back home. Very deceitful on their part. I guess they figured I would just wait since I was already there. Not only didn't I wait but will not be going back for anything or recommending them to anyone. I will go to another Honda dealer about the same distance away. More
Dealer fixed a small nick in the paint that happened on their lot that wasn't initially noticed at the time of purchase and they did a good job. The repair wasn't even noticable. Salesman was very helpful. their lot that wasn't initially noticed at the time of purchase and they did a good job. The repair wasn't even noticable. Salesman was very helpful. Provided me with a courtesy car for the several days that the repairs took. Could possibly have gotten a better price elsewhere, but this dealer was closest to my home. More
One day I was thinking about needing to consider buying a new car, news to me anyway. The next day my husband said he thought he found a great deal on a 2007 Honda Accord with only 34,000 miles. It sounded new car, news to me anyway. The next day my husband said he thought he found a great deal on a 2007 Honda Accord with only 34,000 miles. It sounded too good to be true, but in less than two hours, on a Friday evening, the day after I thought I ought to start thinking about it, it was done! I drove my new used car home! Mike was awesome in explaining all the details during negotiations, he was also a great advocate for us. He came back with his managers offer, we counter offered without a lot of hope for success. Mike came back with Tom and a compromise was made. Mind you, this was all contingent on having our mechanic go through the car after the weekend. I still drove the car home. Phil stepped in the take care of the financial piece and he was great. He found a bank that would match my own banks lowest percentage rate, but not increase it when I increased the length of the loan. I was able to purchase a warantee, which is something I've never had on a vehicle before. Not only that, this car has the lowest miles of any of my previous cars. Phil explained the whole process as he took me through all the signatures and it was all done in little more than a half hour. Before I left that evening, 45 minutes after closing time, Mike contacted my insurance company and between the two of us we provided all the info. needed to change my car insurance from the old to the new. That's peace of mind, I normally have to do that on my own and wonder if I'm covered with the new car until a temporary card arrives in the mail. With all of this, you might think I paid way more than the car is worth, but I didn't. I probably paid a could thousand less than what it could have been sold for, and that with the warantee in the financed price. I would recommend Lee Honda in Auburn to anyone, they know how to provide excellent customer service! More
I initially communicated with Dwayne Standish via email. He responded to my emails promptly and was able to answer all of my questions, but didn't follow up with any unnecessary emails or calls. Mike Moran He responded to my emails promptly and was able to answer all of my questions, but didn't follow up with any unnecessary emails or calls. Mike Moran worked with me during the final sale and was helpful explaining features of the car, and walking me through the buying process. All of the staff that I interacted with were pleasant, knowledgeable and helpful. There were no high pressured sales tactics and they were willing to privide a clear explanation and itemized list of any expenses. I would definitely recommend this dealership. More
Working with Mike Moran was great. He gave great information and advice.We did not feel pressured to purchase a vehicle and we were able to work out a deal amicably. The only down side to the day wa information and advice.We did not feel pressured to purchase a vehicle and we were able to work out a deal amicably. The only down side to the day was that we waited a long time to work out the financing. More
We went in looking for a dependable used car. Michael Moran helped us find a car that went beyond our expectations (newer and with less gas mileage than the one we thought we wanted). He also helped us Moran helped us find a car that went beyond our expectations (newer and with less gas mileage than the one we thought we wanted). He also helped us get a great price too! He was very helpful, courteous, friendly and understanding. We were very satisfied with our purchase and the service! Philip Lynch, who helped us with the financihing was very helpful too - he explained everything thoroughly. More