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Lee Honda Auburn

Auburn, ME

4.9
228 Reviews

809 Center St

Auburn, ME

04212

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Showing 228 reviews

January 25, 2011

I leased a new 2010 Honda Civic in the fall of 2010. My experience with Lee Honda was a positive one. The staff is professional, friendly, positive and helpful. They made the whole process from start to More

by kmichaud0604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Blais, Seth Blais
January 08, 2011

Adam made it such a positive experience, with no effort on my part!! He brought the car that I was interested in to my house, I loved it! I never had to go the showroom, Adam brought all my paperwork to m More

by ldipier1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hastey and Ed Giroux
November 01, 2010

Had an 11:00 appointment to get a key made and programmed and was delayed by a detour. I called to inform them I would be ten or fifteen minutes late and asked if I could still get the key made. I was told More

by asher85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager
Jan 19, 2011 -

Lee Honda Auburn responded

At Lee we are always striving for the perfect customer experience; however we are realistic and know we cannot satisfy 100% of the customers 100% of the time. In this case we recognize the human error that lead to this customer’s dissatisfaction. We have taken the steps to correct the problem internally with process training. We have apologized privately though Dealer Rater and to date the customer has refused to communicate. After several attempts to contact we offer this public apology and hope the customer chooses to communicate in the future. Below is a copy of my first attempt to contact: Lee Honda Auburn wrote on 1/6/2011 3:55:36 PM: Please accept the sincerest apologies from everyone at Lee Auto Mall. After discussions with our staff, involving the GM (Bill Menke) and some retraining of involved service personnel we are confident that we have corrected any future errors like the one made with you. I should introduce myself; my name is Peter Flanders and I am the Sales Operations Manager for all of Lee Auto Malls. I would like to offer first my ear in the hope that I will get your first hand feedback. Would you prefer to communicate via Dealer Rater or by phone (cell 207-240-8520)? I would like to find some way to say we are sorry besides this email. Please allow me to prove to you our sincerity. I look forward to hearing from you. Peter

May 26, 2010

Dealer fixed a small nick in the paint that happened on their lot that wasn't initially noticed at the time of purchase and they did a good job. The repair wasn't even noticable. Salesman was very helpful. More

by pduncan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis H., Travis Huebner
May 07, 2010

One day I was thinking about needing to consider buying a new car, news to me anyway. The next day my husband said he thought he found a great deal on a 2007 Honda Accord with only 34,000 miles. It sounded More

by thbaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Moran, Phil Lynch, Tom
May 04, 2010

I initially communicated with Dwayne Standish via email. He responded to my emails promptly and was able to answer all of my questions, but didn't follow up with any unnecessary emails or calls. Mike Moran More

by mpalmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Standish, Mike Moran
April 19, 2010

Working with Mike Moran was great. He gave great information and advice.We did not feel pressured to purchase a vehicle and we were able to work out a deal amicably. The only down side to the day wa More

by rpelletier19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Moran
March 26, 2010

We went in looking for a dependable used car. Michael Moran helped us find a car that went beyond our expectations (newer and with less gas mileage than the one we thought we wanted). He also helped us More

by ThayneBarb88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Moran
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