Lee Honda Auburn

Great customer service Ken Marr of Lee Honda Auburn provided great customer service during our recent research and purchase of a CRV. After showing us the vehicle's features Ken Marr of Lee Honda Auburn provided great customer service during our recent research and purchase of a CRV. After showing us the vehicle's features and answering our questions, Ken left it to us to make a decision in our own time instead of pestering and pressuring us. He promptly responded to our follow-up questions. We highly recommend contacting Ken if you are considering buying a Honda. More

2015 Honda CR-V purchase Alex Terrio was a wonderful salesman, very helpful in helping me select a car with the features I wanted. He was very respectful and not at all pushy Alex Terrio was a wonderful salesman, very helpful in helping me select a car with the features I wanted. He was very respectful and not at all pushy when I declined other features I didn't need. All in all, a smooth, enjoyable experience. More

Outstanding knowledge and Friendliness Daniel was an outstanding sales rep. He knew every thing about my Honda Fit. He took lots of time to go over all the features of the car in the manual Daniel was an outstanding sales rep. He knew every thing about my Honda Fit. He took lots of time to go over all the features of the car in the manual and in person. He knew all about the engine and safety features which sold me on the car. He knew every button in the car and all the answers to my questions without hesitation. Daniel was also very patient with my toddler while we were being interrupted doing paperwork and learning about the car. I also received a follow up email and phone call to see how I was doing and if I had any additional questions. I am also very happy with the financial rep, Chris. He constantly kept my budget in mind while crunching numbers. He was also very personable and down to earth. I am very happy with my experience buying from Lee Honda. More

Happy Honda Drivers! My husband and I were interested in leasing a Honda Accord. We had some questions and Ed Giroux pointed us in Jim Fourniers' direction. He was very i My husband and I were interested in leasing a Honda Accord. We had some questions and Ed Giroux pointed us in Jim Fourniers' direction. He was very informative and friendly. We were very happy with the service and at the end of our lease we will be back to see Jim for another Honda Accord! More

Awesome customer service! I was vacationing in Maine when the power locks, windows and alarm stopped working on my 2011 Ridgeline. I showed up before 7 am on a Monday morning w I was vacationing in Maine when the power locks, windows and alarm stopped working on my 2011 Ridgeline. I showed up before 7 am on a Monday morning without an appointment. Pete Dumas explained that they were very busy but he would try to squeeze me in that day. I had a partially open window that I couldn't close and heavy rains were expected that day. I told him I would wait it out because I really didn't have another option. Much to my surprise he squeezed me in within a few hours! They found a bad connection on the master switch, replaced it, and I was off and running. While I waited in the Customer Service Lounge, the shuttle driver offered to take me anywhere I needed to go. Pete checked in a few times as well. I would highly recommend this dealer and their personnel! Great customer service! I can understand why they've received other stellar reviews. More

I had visited one other Honda dealer and was totally turned off. I read reviews online of Lee Honda as well as others and Decided to give Lee a try. We were reluctant as neither my wife nor I like the g turned off. I read reviews online of Lee Honda as well as others and Decided to give Lee a try. We were reluctant as neither my wife nor I like the games that many auto dealers play. Ken greeted us when we arrived. He was low key and very professional. This was one of the best auto buying experiences we have ever had. When it came time to negotiate our trade in Ken gave us an offer. When we expressed our thoughts he went and got Ed who was the decision maker. Most dealers never put you in front of the decision maker, they have the salesperson walking back and forth while making you wait and wait. The professionalism of this dealer was very appreciated. If we purchase another Honda we will certainly make sure to go to Lee. By the way, Lee Honda was well over an hour drive for us. The closest Honda dealer is 20 minutes away but we couldn't deal with the circus atmosphere or the salesperson's annoying personality. Thanks, Ken and Ed. (Chris did a great job as well) More

I bought my 2004 Accord through Jim Fournier and when it came time to purchase a CRV for my wife Penny, I contacted Jim to take a test drive and discuss the vehicle's features and to compare it to the Toyot came time to purchase a CRV for my wife Penny, I contacted Jim to take a test drive and discuss the vehicle's features and to compare it to the Toyota RAV and Subaru Forester. Jim presented us with a side by side comparison of the three vehicles, comparing features and options. A very professional presentation. Subsequently, my wife decided that she didn't want to consider any of the other vehicles and desired to purchase the CRV. I requested a quote from Jim and also from Prime Honda and Berlin City Honda. All three dealership's "out the door price" were within $104 of one another. We agreed to purchase the vehicle at Lee due to my previous experience when purchasing the 2004 Accord. During the delivery process, I discovered that the "out the door price" I had been quoted by Darren (sales manager) was higher than the contract price. Apparently he and I had a miscomunication of pricing over the phone. Darren graciously agreed to honor the price I believed we had agreed upon. During our phone negotiations, he had also agreed to give us a 32" TV set with the purchase and he also kept that promise even though the contract price was lower than he thought we agreed upon. Penny and I were very pleased with Darren's willingness to admit that there had been a miscomunication between him and me and that he would honor the price that I believed was agreed upon. I believe that another sales manager, from a different dealership, may have tried to force us to accept the higher price. We are extremely pleased with our purchase experience at Lee Honda and would recommend Lee Honda and Jim Fournier to anyone that might express an interest in the purchase of a new or used auto. More

My engine light was on for quite a while before I finally broke down and took my Honda Civic Hybrid to a local Honda dealer in Southern Maine. There I was told that the integrated motor needed to be replace broke down and took my Honda Civic Hybrid to a local Honda dealer in Southern Maine. There I was told that the integrated motor needed to be replaced, to the tune of $3000. and that the part would not be under warranty. I called four other Honda dealers, two in NH and two north of Portland, Maine. Ryan at Lee Honda in Auburn, Maine was able to offer me the best price for the work (I could save $300. if I was willing to drive 100 miles round trip). Ryan was also the only customer service rep who asked me if my car was drivable and if I needed a car to get around. He got back to me promptly (within an hour, some of the other dealers it was over a day) and was kind and patient with me through out the whole process of getting the work done. Every dealer had the same message for me; the work was not under warranty. Ryan called me, after I had given him a deposit for the part, to tell me he had some really good news for me.....'really good news for me' is an understatement! He said he had to reimburse me for the deposit, because the work WAS under warranty! After 4 other dealers had told me that the work was not under warranty, Ryan was able to speak with Honda and get the work covered under warranty. When the integrated motor was replaced it was also found that the catalytic converter needed to be replaced. Ryan was able to get that replaced under warranty too! In all I am guessing that Ryan was able to save me over $6000. Not too shabby! So many other things happened with this whole motor replacement. I had scheduled the work to get done and expected to get a rental for the day (small price considering how much Ryan was saving me). Ryan was able to get the rental covered. When I found out the catalytic converter needed to be replaced that meant another trip to Auburn. That day I had planned to wait for the car. Unfortunately, the wrong catalytic converter was sent. Ryan was able to get me a rental so that I could leave my car over night and have the work done the next day. Ryan saved me a third trip to Auburn when he offered to drive my car to my work and leave it for me in Portland! I mean absolutely insanely awesome customer service! The 'great' option doesn't begin to express how fabulous I feel about my experience with Ryan at Lee. Ryan really went the extra mile. I would recommend that anyone contact him for their Honda work. He really made everything very easy and manageable when it could have been a nightmare. More

Bought the wife a 2012 Honda civic thru Jim Fournier in December.went back in march and bought a 2013 Honda civic for me. Would recommend lee honda and Jim Fournier to anyone that is looking for a new hon December.went back in march and bought a 2013 Honda civic for me. Would recommend lee honda and Jim Fournier to anyone that is looking for a new honda. More

MATTHEW REYNOLDS was more than helpful. We got into the Honda Pilot with no problems. Payments were exactly what we wanted and we got a Great trade in value. Matt was not pushy and respected professional b Honda Pilot with no problems. Payments were exactly what we wanted and we got a Great trade in value. Matt was not pushy and respected professional boundaries, unlike most salesmen. More