Lebanon Ford

Russell Rocks!!! Russell, Always treats us like family. We buy lots of vehicles for our family & our business The Cone. We always get a great deal & what we are look Russell, Always treats us like family. We buy lots of vehicles for our family & our business The Cone. We always get a great deal & what we are looking for! Thanks, Keith Wren More

Service department We dropped my wife's car off at the service department at 9am for a 10:30am appointment. Her check engine light had come on and we needed to know w We dropped my wife's car off at the service department at 9am for a 10:30am appointment. Her check engine light had come on and we needed to know what the issue was and if it was covered under our extended warranty which would allow us to get a rental car if needed. I never heard from them, so I called at 12:40 pm of the same day to see what was going on. The person on the phone informed me that our car had not even been pulled into the garage to be looked at yet..... I became very agitated at this considering it had been over 2 hours since our scheduled appointment. The person on the phone tried to blame my wife saying that she said " we were in no rush" which was a complete lie because my wife never said anything like that. If the person on the phone had just owned the situation. And told the truth about it I would not of been so upset. But to lie and try and blame the customer (my wife) for it , well that was unacceptable. More

Great Sales and Service after the Sale We have purchased more than 8 vehicles at Lebanon Ford between My Husband, Myself and our Adult Children. I feel like we have always received great C We have purchased more than 8 vehicles at Lebanon Ford between My Husband, Myself and our Adult Children. I feel like we have always received great Customer Service between Sales and Service. However recently my vehicle was involved in a collision with a Deer on the Interstate causing over 20K in repairs. The collision center took it to a different dealership for some of the service. I will just say we were more than disappointed with that service so, I brought it today to Lebanon Ford to have "our" dealership double check a concern. They were efficient, polite and thorough. I cannot say enough kind words about each department we have dealt with there. More

Quality Service I don't leave a lot of reviews, but I cant help but be impressed with the level of service that Lebanon Ford provides. I have now worked with Josh Hi I don't leave a lot of reviews, but I cant help but be impressed with the level of service that Lebanon Ford provides. I have now worked with Josh Hipp a few times, and can not say enough as to how professional and responsive he is to providing the service every dealer should strive for! My satisfaction of service provided by Josh and his service team has made me a customer for a long time to come. I would buy here just for the peace of mind of knowing what kind of service I will receive when its needed. Thanks Lebanon Ford and thanks Josh Hipp! More

Quality Service I first worked with Russell 4 years ago when I bought my truck. He was very helpful in getting me the best deal. He also was able to find me a truck b I first worked with Russell 4 years ago when I bought my truck. He was very helpful in getting me the best deal. He also was able to find me a truck because they didn't have one on their lot that had everything I wanted. After having such a great experience, when I was thinking about trading my truck in, I went back to Russell. He was patient with me as I test drove 3 different models that day because I wasn't sure exactly what I wanted. I always recommend him when I know someone is looking for a car. More