Lebanon Ford

I have always driven by this dealership. I have always heard how friendly they are, and sure enough they were great! Love my new truck and the buying experience was as good as any. And I have owned a lo heard how friendly they are, and sure enough they were great! Love my new truck and the buying experience was as good as any. And I have owned a lot of cars. BMW, Cadillac. Great Dealership More

Kody Lowe handled our Ford buy back of our 2010 SHO that had several issues and had violated the lemon law criteria for days in the shop. We had not purchased the car there but our dealer had gone out of b had several issues and had violated the lemon law criteria for days in the shop. We had not purchased the car there but our dealer had gone out of business. Kody helped us order the new vehicle and guided us through the buy back process. Since neither Kody or the dealership benefited from this transaction, we were very please with the level of service. More

The service was exceptional. The sales team made all the difference for us. We visited 4 or 5 different Ford Dealerships in the Dayton/Cincinnati area and Lebanon Ford was the most impressive. I look forwa difference for us. We visited 4 or 5 different Ford Dealerships in the Dayton/Cincinnati area and Lebanon Ford was the most impressive. I look forward to working with Lebanon Ford in the future. More

-= UPDATED 9/27/11 =- Upon reading my initial feedback -= UPDATED 9/27/11 =- Upon reading my initial feedback which I sent to the dealership and service manager I was contacted by the service department m -= UPDATED 9/27/11 =- Upon reading my initial feedback which I sent to the dealership and service manager I was contacted by the service department manager. While he was still conducting the investigation on his end, he agreed with a lot of the content and concerns that I had regarding what was the actual issue with my vehicle. Because he could not confirm it was the motor he offered to refund the part price (~$200 after taxes) basically halving my bill. I'm very satisfied with the outcome. I think I was treated fairly in the end, though I wish I would have asked my inquiry up-front vs. sharing via email after I had already paid. Regardless the service department DID correct my issue the first time, in one business day, without an appointment, and in light of the weather emergency (it was pouring and my window was stuck down) they were very accomodating. -= ORIGINAL 9/26/11 =- Providing feedback, but unfortunately it is not positive. Here's why. I brought my 2007 F-150 super crew into be serviced because the passenger rear window would not roll up whether using the driver or passenger rear door controls. At the time I dropped it off, the service manager Gene commented that he believed there was a recall for this truck and issue. However, $425 later it was not covered under a recall. Prior to my current position, I worked as a service technician for a large automotive repair chain in Canton, Ohio for seven years. So I'm fluent in repair work and how you should treat people when diagnosing and repairing an issue. Here's where I find fault in the service and bill I received. 1) The motor assembly in the door was removed and replaced. That's a tough job and worth $425. (However, AND THIS IS KEY!!! it didn't correct the issue, but I still paid for it!) 2) There was actually a burnt wire that was replaced that solved the problem. So the question remains, was the assembly that was replaced ACTUALLY the culprit, or was it a wiring issue that was causing my issue. Graciously the repaired wiring was thrown in "for free" making me now think I ate the repair for a part that was never even an issue. It's a rear window!!! The frequency with which that window is rolled down is trivial compared to the front driver and passenger windows, which operate fine. So back when I worked on cars, if I incorrectly diagnosed an issue, the consumer got that part and that work for free. We would never charge for parts we replaced trying to diagnose a problem. Think about it, a guy comes in with a car that won't start. We check the battery, check the amp draw on the starter an believe the starter is the issue. We replace it, only to find the car still won't start. We track it to a faulty ground and replace it. Now do I go and charge the guy for a starter and labor he actually didn't need? NO!!! because it's just not good business practice. Thankfully, in part to this survey, my facebook page, my twitter account, and angie's list, other consumers looking for quality work on their Ford products will know it's worth the drive or tow to Mason, where they might actually pay for the work that's required rather than footing the bill for the technician's guesses. More

the service we received on Fri. was excellent and Ric was very helpful in givin us th information that we requested. The service center was also very clean and professional looking. Leonard Williams very helpful in givin us th information that we requested. The service center was also very clean and professional looking. Leonard Williams More

Lebanon Ford keeps my vehicles on the road where I make my living. They keep appointments & service is completed when they said it would be completed. They are good people & I have sent friends & customers my living. They keep appointments & service is completed when they said it would be completed. They are good people & I have sent friends & customers to buy from them. They too are satisfied with how they are treated. Donald Abner, Abner Electric,LLC More

I used to buy all of my vehicles from John Nolan Ford because I felt that they were an honest and fair Dealership, but when they closed I was in search of the same qualities in the dealership that would because I felt that they were an honest and fair Dealership, but when they closed I was in search of the same qualities in the dealership that would inherit my buisness and quite honestly they're aren't too many honest and fair dealerships left! I was lucky enough to meet Charlie Watson at several car shows when I had my Cobra, he convinced me to give them a try when I was looking to sell my Cobra. He not only lived up to expectations but so did everyone else I've dealt with at Lebanon Ford including the sales managers Kody and Tom, the service manager Ric and even the owner herself, Lisa Cryder. My wife and I and our family have now bought 5 cars from them over the last year, including my newest toy to replace the Cobra, a 2012 Mustang Gt Premium! Thank you Lebanon Ford team!!! Jeff Black More

This is the second car we have purchased from Lebanon Ford. It is always a pleasure to deal with their sales people. The car I wanted wasn't on the lot and Kevin found it for me right away. Zach walked m Ford. It is always a pleasure to deal with their sales people. The car I wanted wasn't on the lot and Kevin found it for me right away. Zach walked me through the paperwork and answered all my questions. Kevin had the car fueled up and cleaned, ready to roll for the weekend. I recommend this dealer to all my friends. Ford make the best and these are the best group of people to buy one from. More

After spending months searching online and in person at several dealerships in the region for a larger vehicle for our family, looking at and test driving multiple contenders, we found a possible match on several dealerships in the region for a larger vehicle for our family, looking at and test driving multiple contenders, we found a possible match on their website on FRI night. Upon calling to inquire about the vehicle and its' availability on SAT morning, I was put in touch with Tom Nickell. I informed him that we would be coming through the area on SAT afternoon and had an opportunity to stop in and check out the vehicle in question and were impressed with his willingness to accommodate us, given our limited time frame and their dealership hours. Our weekend was already full and spread out across the region. After a short test drive, we were set to head to our next destination, but Tom got with Travis and they offered us the opportunity to take the vehicle for the weekend and an extended test drive to make sure it fit our family and our needs. They allowed us to keep it for FOUR days! No pressure to make a committment, no restrictions as to mileage, no problems!!! There were a couple of minor items that we requested be fixed/replaced on the car and they immediately agreed before a deal was discussed. Upon returning on TUE evening, we were confident we found the right vehicle and people to work with. We wanted to work out a deal and were thoroughly impressed with the dealership staff. Car buying does not have to be a chore, nor a power struggle between customer and salesman. Tom and Travis both made us feel as if they were truly interested in us, not just the sale. They treated us with respect and went above and beyond to take care of everything we asked for. I would definately recommend this dealership, but more importantly Tom and Travis!! More