Lebanon Ford

Great dealership I went to Lebanon Ford to look at a Roush Mustang they had in their showroom Memorial Day weekend. As soon as we approached the door someone was there I went to Lebanon Ford to look at a Roush Mustang they had in their showroom Memorial Day weekend. As soon as we approached the door someone was there to open it! I have been to Lexus dealers and Audi dealers and this has never happened before, much less other Ford dealers! I was greeted and asked what I needed help with. When I told the salesman I wanted to look at the Roush, he said he would get their Roush sales manager Charlie Watson. He knew the product inside out and even offered to let me drive it. I didn't buy on the spot and in fact went back with my son to take a closer look and ask more questions! Charlie was patient and not the least bit pushy! 3 weeks later I did buy the car after careful thought. Charlie and everyone at Lebanon Ford provided the best buyIng experience I have ever had! I will never buy another Ford anywhere but Lebanon Ford! All dealerships should take a lesson for them! Thanks Charlie and everyone else at your dealership! More

Best Car Dealership around First time I've ever been at a dealership & felt like they actually tried to get me the best deal possible. Tom Nickell, thank you for your excellent First time I've ever been at a dealership & felt like they actually tried to get me the best deal possible. Tom Nickell, thank you for your excellent service. More

Wow! Outstanding service without the pressure. Just purchased a 2015 Ford Fusion and I must say in my 65 years and having purchased many vehicles, this one was by far the easiest and have to say en Just purchased a 2015 Ford Fusion and I must say in my 65 years and having purchased many vehicles, this one was by far the easiest and have to say enjoyable. Everyone at the dealership made you feel welcome and appreciated. Bryan Hoying and Brant Benson are by far the best at what they do. No more searching for a car dealer when it time to buy another vehicle. Lebanon Ford will have my business until the good Lord says its time to go. More

Excellent Follow-Up. Competitive Pricing. No Hassles. It was great dealing with Tom at Lebanon Ford. His follow-up and patience while working with us was awesome. He listened to what we wanted and needed It was great dealing with Tom at Lebanon Ford. His follow-up and patience while working with us was awesome. He listened to what we wanted and needed in a new car, and wasn't looking simply to take an order. I was completely satisfied with my experience and will be back to Lebanon Ford when I return to the market for a new car. More

Customer for Life! Let me start by sharing that I work in the financial services industry in a relationship oriented position. I operate under some pretty straight for Let me start by sharing that I work in the financial services industry in a relationship oriented position. I operate under some pretty straight forward guiding principles with my clients: transparency, honesty, and showing them I genuinely value them and their business. Given this framework, I often find myself seeking out businesses that do the same. I am also a Blue Oval loyalist as my Grandmother is a Ford Sharonville retiree. Additionally, her retiree status allows me to use the straightforward Z-plan pricing which reinforces my belief of doing business with those who values your business, not who gives you the “best deal”. With that being said, I will share how I came to working with Lebanon Ford. There are two other Ford dealerships that are much closer to my home and place of business (within 3 miles). I have shopped them both and bought from one in the past. Given both of those experiences being kind of awful, I was prompted to seek out a dealership that would treat me with the respect I deserved during and well after the sale. I proactively asked around and heard nothing but great things about Lebanon Ford. With the positive feedback in mind, I decided to give it a shot with Lebanon Ford. I called in advance to make sure the car I wanted was still on the lot. During that initial phone call, I wasn’t pressured or hurried in anyway to come in and buy, buy, buy! Instead I was invited in to some see the one they had at my convenience and if the car sold prior to me coming in, they would procure one for me. I scheduled an appointment and they had the car all shined up and waiting for me out front. I had the pleasure of working with Russell Merten. He was very professional but laidback, charismatic and he was a Seattle Seahawks fan! He made time to get to know my husband, me and learn what we liked and needed. I also have a pretty big personality to match my high expectations. Russell didn’t miss a beat! At no point did I feel I was being misguided or lead down a path that didn’t have my best interest in mind. I was so impressed! Be ended up driving my new, 2013 Edge Sport home that night! About 18 months later I was getting “the itch” and reached out to my car guy, Russell. I shared with him that I was very uncertain about which Ford model would the best fit this time around. I was considering the Lincoln MK-C. It was refreshing to hear Russell assure me that if the Lincoln were best for me, he would refer me to a Lincoln Specialist who would give me the level of service I desire. Russell sent me regular communications about what had just “gotten off the truck” that would fit my needs and most importantly, my style. After a few months, Russell sent me the specs on a new 2015 Edge Sport. The color was a little off my typical color pallet, but I trusted Russell’s instinct. I packed up my husband and 3- year old and made the trek out to Lebanon Ford. It had been almost two years since we had seen each other last and it genuinely felt more like I was dropping by to see and old friend who just happened to be in car sales. I also worked with Jenny Southward to finalize all the finance paperwork. She was also extremely pleasant and very understanding when I had to take a moment to contact my husband (who was at work) to confirm some last minute details regarding the purchase. During this most recent transaction, Russell, my husband and I discussed our plans to purchase a new Mustang in the near future. Again knowing our style, Russell knew we wouldn't be happy with any Mustang so he introduced me to Charlie Watson who is their Roush Specialist. Charlie also took time to chat with me about the future purchase and shared details about his personal Mustang build (Charlie, your Mustang is awesome!). Charlie clearly has a passion for performance and we look forward to working with him when we are ready for our own Pony. Long and short, Russell and the Lebanon Ford team earned my business, again, and I drove off into the sunset in my new, 2015 “You Can’t Stop Her Copper” (or as Ford calls it, “Electric Spice”) Edge Sport. Lebanon Ford has far exceeded my high expectations and clearly Ford Motor Company’s too, as noted by Lebanon Ford receiving the well-deserved President's Award, back-to-back. It’s very clear how they have earned all their accolades. Lebanon Ford truly demonstrates the core values that are essential for not “getting the sale” but building relationships with their customers. Overtime, those customers will be life long clients (as I intend to me-as long as you’ll have me!). More

First Rate We have most recently purchased a Mustang from Charlie Watson and he was extremely attentive to detail and made sure that what we wanted was taken car We have most recently purchased a Mustang from Charlie Watson and he was extremely attentive to detail and made sure that what we wanted was taken care of. In finalizing the deal working with Jenny Southard was a joy. Jenny made certain that we got the best rate for financing and made the paperwork a breeze. Additionally, we have had excellent service from Mike Brooks in their service department on numerous vehicles (actually, it was Mike that introduced us to Charlie prior to us buying this last car). More

Smooth It has been a while since purchasing a new vehicle and I am not sure how to get plates and how the financing works but I am sure I will figure it outl It has been a while since purchasing a new vehicle and I am not sure how to get plates and how the financing works but I am sure I will figure it outl More

First new car Brant helped me with my first car purchase and made it very enjoyable. He was very professional and did a great job helping me getting my target price Brant helped me with my first car purchase and made it very enjoyable. He was very professional and did a great job helping me getting my target price. Brant was well mannered and understanding of my situation. I would recommend Brant to all my friends and strangers. Also, not only Brant was helpful, but every employee that I encountered. More

On line help page I was having trouble getting the wallpaper to work on my new Ford Escape. The directions you provided were the best I found and I was able to install I was having trouble getting the wallpaper to work on my new Ford Escape. The directions you provided were the best I found and I was able to install the pictures on the center display. More

Great Dealership to purchase a car This was my first experience working with Lebanon Ford and I would recommend this dealership to my friends and family. Each person I worked with was This was my first experience working with Lebanon Ford and I would recommend this dealership to my friends and family. Each person I worked with was very professional, not-pushy, sincere, and took the time to explain each step of the process. Bryan Hoying was our specialist and even after the sale, he spent time walking us through the service center and sat in the car to synch up my phone and walk me through the navigation of the car. And when he said to feel free to call him if I had any questions, I believed him. Thank you for turning an unpleasant, stressful situation into a memorable buying experience. See you again in seven years! Kathy G More