Lease Return Center

Awful, rude, and hide the ball The awful reviews on yelp and BBB say it all. This car dealership's motto is be rude, shifty, non-responsive, and hide the ball. I live an hour drive The awful reviews on yelp and BBB say it all. This car dealership's motto is be rude, shifty, non-responsive, and hide the ball. I live an hour drive away from this place so naturally before taking the long drive to see a car (Audi A7) I saw online, I decided to call and get some information about it. Most importantly, I wanted to see if the car had any previous damage or accidents. The initial response from the salesman was no but he immediately shifted the conversation to our cars are previous leases. Whether the car was previously leased has nothing to do with whether it was damaged or had an accident. So I asked if they had a clean carfax which immediately resulted in putting me on hold for over 10 minutes until I hung up. I called back, got the same guy who put me on hold for over 10 minutes again at which point I hung up again. I then called the number for Customer Relations Manager number they have on their website. No answer, and apparently this manager has no name to put on his outgoing voice message so you can call back and ask for him. Based on my experience and the reviews below as well as the reviews on BBB, I would not hand these people $30K of my money to get shifty answers, get insulted, get information that they can't back up, and based on other people's reviews to be totally lied to and buy a car with issues that they claim is immaculate or in great condition. More

Great Deal at a Great Price! (Mr. Stafford; Temple Hills MD) THE SALES EXPERIENCE WAS GREAT!! MY SALES GUY WAS MAURICE, I CALL HIM BIG MO FROM THE START , NO PRESSURE, NO GAMES! MO JUST GAVE ME THE KEYS & SAID THE SALES EXPERIENCE WAS GREAT!! MY SALES GUY WAS MAURICE, I CALL HIM BIG MO FROM THE START , NO PRESSURE, NO GAMES! MO JUST GAVE ME THE KEYS & SAID TAKE YOUR TIME. I CAME BACK NO PROBLEM AND PURCHASED MY 2016 BMW 750XI. HE EVEN PUT NEW TIRES ON THE VEHICLE AND HAD IT DELIVERED TO MY DOORSTEP. HE IS NOW MY GO TO GUY WITH ALL MY CAR PURCHASES. More

Wonderful experience I was looking at the website for a couple of weeks. When I called, I received great customer service. When I finally came in, Maurice gave such excell I was looking at the website for a couple of weeks. When I called, I received great customer service. When I finally came in, Maurice gave such excellent customer service I felt like I already knew him. He was honest, up front and has a all around great personality. There was no pressure like from other salesman and at no time did I question should I stay to continue to work with him. I will certainly recommend and I look forward to doing more business in the future. Thank you Maurice, I love my car!! More

Missing wheel lug nuts and integrity I bought a 2015 Lexus RX 350 from Ryan. When I picked up the vehicle four days later the contracted fix items were still not complete. Not only do the I bought a 2015 Lexus RX 350 from Ryan. When I picked up the vehicle four days later the contracted fix items were still not complete. Not only do they breach contract, they allow you to drive off their lot with nine missing lug nuts; one wheel had two lug nuts holding the wheel on! My family could have been killed because of their fraud. What grinds my gears is they don't care or apologize. Still waiting for my refund Ryan....pitter patter, let's get at 'er. More

Great experience Found a good deal from these guys online for a 2017 Lexus 350. Called a few days later and met with Maurice on site. The car was just like advertised. Found a good deal from these guys online for a 2017 Lexus 350. Called a few days later and met with Maurice on site. The car was just like advertised. I couldn't get the price any lower though (I tried - but I get it, it was already priced very well). Maurice was very professional, wasn't forceful at all and just great costumer service overall. I ended up financing with them as well (their rate was better than what my credit union was offering). I will definitely recommend them if you find a car there that you want. I went there because a friend of mine recommended, so there you go.... More

Low pressure high quality service. Maurice provided us with exceptional service. The last preowned auto I bought was from a dealer that was short on trust and long on deception, there Maurice provided us with exceptional service. The last preowned auto I bought was from a dealer that was short on trust and long on deception, therefore I came to Lease Return Center with skepticism. However, Maurice was very professional and knowledgeable and answered all my questions without overselling. Lease Return Center stands by their customers and their autos. I would recommended them without reservations. In fact, I already have. D.Allen More

Fair, Friendly and Accommadating Maurice, was easy to deal with, friendly and took time to explain things. He was knowledgeable and did not pressure us. He addressed all our concer Maurice, was easy to deal with, friendly and took time to explain things. He was knowledgeable and did not pressure us. He addressed all our concerns and gave us important information, I felt he showed our best interest in the matter at all times. He worked with our special situations and was gracious to go above and beyond in handling everything for us. This was the best experience we have ever had. More

Maurice is awesome! The team was very professional! I had an great experience. Maurice has a ton of knowledge about luxury cars and finance options. He gave good advice a The team was very professional! I had an great experience. Maurice has a ton of knowledge about luxury cars and finance options. He gave good advice and made the deal work just by listening to my concerns in regards to where I wanted my payment remain with my credit union. He was empathetic, had my car delivered so I would not have to take the long drive back out to the dealership from Maryland. My car was clean, waxed and shined professionally when delivered to my driveway. Had a minor tire issue needed attention in order to pass Maryland state inspection, called Maurice and he took care of it with no hesitation. The price was unbeatable in the area for a luxury car with all the bells and whistles and I just love my Bimmer! I definitely recommend The Lease Return Center:) Thanks Maurice for a great car buying experience! More

Great Experience; Maurice Made our day! Maurice was hands on through the entire process...he made each step seamless. He explained each step and took the time to run through the vehicle his Maurice was hands on through the entire process...he made each step seamless. He explained each step and took the time to run through the vehicle history. I recommend The Lease Return Center as a top notch car buying service center. I give them an +A! More

Great I have worked with Ryan the manager on multiple occasions. He always goes above and beyond to make sure things work out. I try and refer as many peopl I have worked with Ryan the manager on multiple occasions. He always goes above and beyond to make sure things work out. I try and refer as many people as possible to lease return center because I know they will be treated fairly. More