LeadCar Honda Yorkville

Poor public interface. Parts and service bounced me back and forth when I called both to set up the appointment and then to get a refund on a part when the work was complete Parts and service bounced me back and forth when I called both to set up the appointment and then to get a refund on a part when the work was completed. Dave Lupia was pretty good when I came in for service, but too many “canned lines” (my boss reads the customer comments, so I hope or won’t get me in trouble). I called the day after the work was done for a refund of a part I had to pay for up front. Dave Lupia was my Service Advisor, yet he passed me off to parts, who couldn’t help w/o talking to him. My car has <11,000 miles and I was challenged that this would be warranty work. Carbone has a poor reputation, which I learned after I told people I went there. This experience did not dispel that. I am new to this area - and to owning a Honda. based on this visit, I’m not sure I’ll buy another. At least I bought it at a dealership that earned my respect. More

I was not pleased. I would not go back!! I purchased a 2014 used vehicle on Tuesday May 1 and was told to come back on on Thursday the 3rd to pick it up as they wanted to "go through" the veh I purchased a 2014 used vehicle on Tuesday May 1 and was told to come back on on Thursday the 3rd to pick it up as they wanted to "go through" the vehicle. When I got there on the 3rd they had not done the work yet so they asked me to come back at 1:00 to pick it up. When I came back they still had not done the work but said I could take my "new car" and bring it back on Monday, SO I brought it back on Monday at 10. They gave me a courtesy car to drive while they did the work BUT when I got back to pick up the car it still wasn't done so they said I could take the borrowed car home and come on Tuesday to finally pick up the car. (They hadn't had time to do the Auto Armor!) I explained that I was driving 45 miles one way to make all these trips to Utica so they decided to not charge me for the Auto Armor. They said they would do it first thing on Tuesday! I drove back to Carbone on Tuesday and waited until after 3:00. Bald tires as well!! NOT GOOD BUSINESS!!!! More

Excellent as always! Friendly and on time service! Whenever I make an appointment with an estimated time for completion, the job is done. I like to know that I can rely Friendly and on time service! Whenever I make an appointment with an estimated time for completion, the job is done. I like to know that I can rely upon this. More

Great service! I came in for an oil change but discovered there was damage to a sidewall of a tire. Tires were ordered and installed the following day. Very quick a I came in for an oil change but discovered there was damage to a sidewall of a tire. Tires were ordered and installed the following day. Very quick and convenient. More

Fantastic Very helpful real experts very patient and will work with you to the end and they will make sure you drive off with a car Very helpful real experts very patient and will work with you to the end and they will make sure you drive off with a car More

Great experience Robert took the time to explain all the great features of the hybrid accord. His expertise and personality helped seal the deal. We would recommend ca Robert took the time to explain all the great features of the hybrid accord. His expertise and personality helped seal the deal. We would recommend carbone Honda! More

Awesome place Pleasant experience, I jump in New car less than 2 hours waiting from purchasing car. My used car looks like New it was very clean inside and outside, Pleasant experience, I jump in New car less than 2 hours waiting from purchasing car. My used car looks like New it was very clean inside and outside, plus gas thank was full. More

Used car availability & mileage only reason - poor! Sales process - typical game, car delivered dirty, and I had to clean up afterward, mats in trunk thrown over dirty carpet never vacuumed, streaks fro Sales process - typical game, car delivered dirty, and I had to clean up afterward, mats in trunk thrown over dirty carpet never vacuumed, streaks from wipe down of the displays on the dashboard. Availability of the year, make, model, and mileage the only reason I dealt with Carbone. More

Pleasant staff, great service! Dean checked me in and explained everything. The oil change was done before I knew it. Great service! I will definitely complete all of my service Dean checked me in and explained everything. The oil change was done before I knew it. Great service! I will definitely complete all of my service there knowing it will be will all genuine Honda parts. More

Great TJ was great to work with he was very helpful and very knowledgeable about the new Honda CR V that I was purchasing. Thank you TJ TJ was great to work with he was very helpful and very knowledgeable about the new Honda CR V that I was purchasing. Thank you TJ More