LeadCar GMC Utica

The new Carbone Buick, GMC, Cadillac dealership in N. Utica Your new Dealership is great. The staff and service were wonderful when I had my Buick Encore serviced there for the 1st time. The waiting area is gr Your new Dealership is great. The staff and service were wonderful when I had my Buick Encore serviced there for the 1st time. The waiting area is great, big TV, lots of coffee & goodies to eat while you wait and plenty of comfortable chairs with a pull around tray to hold your coffee, nice idea. Will continue bringing my car there for ongoing service. Keep up the good work! More

Oil Change Service person very nice to me. I like the new location for mu GMC. I only wanted an oil change and was out within 1 hour Service person very nice to me. I like the new location for mu GMC. I only wanted an oil change and was out within 1 hour More

Good experience Timothy Tiernan was my sales consultant. I told him what I was looking for and most importantly what I wanted for a lease payment He worked with me Timothy Tiernan was my sales consultant. I told him what I was looking for and most importantly what I wanted for a lease payment He worked with me and we came to an agreement. Tim was very knowledgeable and courteous during the process More

New location My only complaint would be that I wasnt made aware of the new GMC dealership and went to the one on Commercial Drive first. I appreciate the staff at My only complaint would be that I wasnt made aware of the new GMC dealership and went to the one on Commercial Drive first. I appreciate the staff at Carbone Chevy calling the GMC dealership and arranging an oil change appointment for me. I would suggest calling customers who lease a GMC car and letting them know theres a new dealership they are required to go to. More

New Purchase Great to deal with. Enjoyed working with John and love my new car. First car other than an enclave in my last 6 auto purchases. Great to deal with. Enjoyed working with John and love my new car. First car other than an enclave in my last 6 auto purchases. More

Friendly and professional The dealership is still working out the kinks after moving into this renovated building. The service area is not completed yet. My vehicle was still The dealership is still working out the kinks after moving into this renovated building. The service area is not completed yet. My vehicle was still pulled into the service bay, right at my appointment time. The staff are doing a great job, even without the fully finished work space. More

Terrible experience, 3 weeks and no car Literally never ever dealing with a Carbone cars dealership ever again. Customer satisfaction means nothing to them. We went to look at the car they h Literally never ever dealing with a Carbone cars dealership ever again. Customer satisfaction means nothing to them. We went to look at the car they had listed 3 weeks ago, I was told over the phone it was at one location when I show up it’s at another location, so then they leave me waiting outside at the second location for almost an hour in 100 degree weather waiting for them to bring the car out for a test drive. No offer to come inside, water, nothing because they couldn’t find the keys. On top of that they knew we were going for a test drive and realized after they drove the car out front that it needed gas, so another half hour. We make our decision before closing that day and ask to have a pre purchase inspection done on the car to which they requested to service the car first, ok cool. It takes 2 days for them to get it in for service only to find out it has already been serviced. Now we’re on our second salesperson because the first one quit and they give us to a salesperson who is going on vacation the next day. Finally get it over for the inspection which we paid for to find out there was about $2000 worth of work which needed to be done, we offered to buy the car minus the repairs. They refused because they were already losing $2000 on the car (like it was our fault) and agreed to service it. The 3rd salesperson involved didn’t have to do much because at that point they’re waiting for parts. Were told it’ll be ready Tuesday of next week, plan to take time off Tuesday only for them to tell us at the latest Friday (still waiting for parts) Friday rolls around after we’ve already taken off work with the promise of delivery. We get a call saying they’re still waiting for a part and it won’t be in till next Tuesday. Ok well we’ve already taken off work can we come pick up the car and bring it back Saturday for scheduled service? Sure no problem, switch insurance, get financing ducks in a row and drive for an hour and were 8 minutes away when we get another call saying they won’t deliver the car... talk to a manager who was incredibly rude to us and basically said “I don’t have to sell you the car” when I again offered to take the car at list minus repair cost. Nope. Never again. This is all after a manger sold my husband a car they took in on trade from a buddy of his in 2015 and did not disclose the car was in a serious unreported accident and needed repairs that may have indeed salvaged the car. More