Leachman Buick GMC Cadillac

After purchase service is abominable. There is little respect for the customer after they have taken whatever money they can get from them in the Sales Department. I would add that in com There is little respect for the customer after they have taken whatever money they can get from them in the Sales Department. I would add that in comparison to dealing with Sales Departments in major metropolitan areas, as well as other regional dealerships in suburban and exurban markets, there are some serious flaws in their performance in this profit-center as well. Not too long ago, I was in the market for a new car, and for any number of reasons thought that I might try to buy the Cadillac that I wanted at this dealership so as to not drive up to Louisville to make the purchase. I will say that their sales representatives, not the manager, those guys whose job it is to take you out on a test drive and then turn you over to them to close the sale. Having given my last car to my son to take to college, I was just going in to see if they had the model of Cadillac that I was looking at in stock at the time. I could not believe the rude response that I received in being told that unless I had a trade-in they were no interested in selling me a new car, but I would be welcome to look at their used vehicles. If I had wanted a used car, I would have asked to see a used car. As a realtor, much of my return and recommendation client base is dependent upon their first impressions, which is why I always buy new cars as they are part of the "first visual" that a real estate client looking to either sell their current property or to buy a house will see at their first meeting with me. Imagine the impression that I would make if I took the position that I had no interest in working with a client who did not have a home for me to list as a condition thereof. I have also experienced this dealerships reluctance to negotiate a price on a vehicle. While this might not be a component of the rating if I had not been the subject of the "why not let someone else take the depreciation and at least consider purchasing a used car". There was no interest in discussing pricing, even on the newest of the used cars. I am beginning to believe that in the future everyone will need to expect to travel to a major metropolitan area, that I what I have done, and the trip was worth it. None of this refusal to sell a new car unless I had a vehicle to trade in, right off the bat they knew that when I said that I was only interested in a new vehicle, and somehow they even located exactly (well, except for the color) the vehicle that I had expressed my interest in, and had it brought in from their other dealership in IN. Best of all, none of that "trip through F&I in an attempt to reach even deeper into my pocket, they just called my bank to ensure that there was enough money in the bank to cover the check that I was writing for the car, a quick orientation drive to explain all of the features, a temp. tag and off I went in the new vehicle I had wanted to buy when I went into Leachman. More

No technician to work on car, just had oil changed and had to make another appointment. Rude staff, very unhappy with first service appointment had to make another appointment. Rude staff, very unhappy with first service appointment More

Had a great experience outstanding service quick salesman Darren was willing to do whatever it took to get me in the truck I wanted thanks again. Man love the truck Darren was willing to do whatever it took to get me in the truck I wanted thanks again. Man love the truck More

Courteous technicians, great service, nice waiting area with detailed explanation of work completed on your vehicle with detailed explanation of work completed on your vehicle More

We have always been very satisfied with the services provided. They go out of their way to provide the service needed. provided. They go out of their way to provide the service needed. More

excellent experience purchasing new yukon from Leachman's dealership. sales was great and orientation was good as well dealership. sales was great and orientation was good as well More

Buyer beware, Leachman does not value customers or care after the sale. I purchase a vehicle from Leachman. While the deal was ok, I soon found that customer service and support are non-existant afte after the sale. I purchase a vehicle from Leachman. While the deal was ok, I soon found that customer service and support are non-existant after the sale. Not only have they not corrected the sale issues, but warranty work as well Over 2 months trying to get into the promised service so far. They will not return calls or follow up as promised. I was literally told to find another dealer to fix the issues they promised to fix. More