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Lawton Kia - Service Center
Lawton, OK
1,755 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,755 Reviews of Lawton Kia - Service Center
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July 04, 2020
Happy Customer The encounter with the service department was, as always, very friendly. The service representative, Barbara. Was exceptionally friendly and very know The encounter with the service department was, as always, very friendly. The service representative, Barbara. Was exceptionally friendly and very knowledgeable. Barbara genuinely was concerned about my service issues. Barbara continues to go out of her way to make me feel that I’m a valued customer. More
by Satisfied customer
Verified CustomerEmployees Worked With
Barbara Lavendusky
July 03, 2020
They were really polite.. love that their okay with all kids cause mine are badddd lol thank y’all so much for the help!!!! Thank y’all again for the car kids cause mine are badddd lol thank y’all so much for the help!!!! Thank y’all again for the car More
by beautifulsoul1720
Employees Worked With
Barbara Lavendusky
June 29, 2020
Sales department is great. Mechanics do a great job. Some of the service representatives are not very pleasant to work with in the way they pressure you with purchasing some kind of service recommendation. W of the service representatives are not very pleasant to work with in the way they pressure you with purchasing some kind of service recommendation. We just took our new vehicle in for its first oil change and the service associate came out with a recommendation to add an oil treatment. It’s a new car and if it’s that important it should be in the car when you purchase it. The reason this is a big deal is that we have two other Kias that were purchased from this dealership. Ever time we go in for an oil change the service tech tries to push something off on us. One time it was a battery that my daughter was told needed to be change for battery life and she was made to worry that it would stop immediately. I had the cranking amps checked at a mechanic shop and it was 2 amps below max. We are still using that battery. Barbara also pressed my daughter that same day about rotating the tires but we had just had them rotated a few weeks prior at a mechanic shop. It honestly feels like if you go in for a oil change that your are pressure scared to purchase something. New cars should not need all the recommendations at each oil change if it’s a good product. I voiced this concern to my sales person upon buy the new vehicle recently. If Kia is a good car manufacture one would hope that there would not always be a recommendation. Unfortunately we have never, and I mean never brought one of our three Kias into the service department that we went recommended to purchase something. We have a 2016 Soul a 2018 Forte and the 2020 Sorento and they all have had recommendations during an oil change. More
by hensonberks
Employees Worked With
Josh Gibson, Amanda Lattrell, Barbara Lavendusky
June 28, 2020
Helpful workers It would be an honor to tell you about three of your employees Amanda Lattrell, Barbara Lavendusky, and Allan Dacci. These employees are amazing. Aman It would be an honor to tell you about three of your employees Amanda Lattrell, Barbara Lavendusky, and Allan Dacci. These employees are amazing. Amanda always takes very good care of me. Barbara helped me with my oil change and gave me a great ideal concerning my tires. I was in the waiting room when Allen Dacci greeted me, I talked and I explained I needed some papers printed for a class during COVID-19. He didn't hesitate to help me, therefore I graduated and with honors. Each employee went above and beyond to help, I'm truly grateful. More
by lw938224
June 28, 2020
Not satisfied with the service . They were more concerned with selling me extra non- needed service. Never received a call from them after I purchased my car! The worst customer service ever. with selling me extra non- needed service. Never received a call from them after I purchased my car! The worst customer service ever. More
by torresco
Employees Worked With
Amanda Lattrell
June 27, 2020
Great friendly environment, great staff keep me informed about the work being done and what needs to be done to my vehicle to keep it running and on the go very professional about the work being done and what needs to be done to my vehicle to keep it running and on the go very professional More
by pamaguilar1
Employees Worked With
Amanda Lattrell, Barbara Lavendusky
June 27, 2020
They always take care of my car when I bring it in. Service is always really good and I’m never disappointed when I leave. Service is always really good and I’m never disappointed when I leave. More
by deverikrichardson
Employees Worked With
Other Employees :
Amanda Lattrell, Barbara Lavendusky, Markienna Turner, Jeffery Ervin, Victoria Adamson
June 26, 2020
great service , even during Covid I got a flat.. it was repaired and my car checked out, washed and vacuumed ready when I was told. Always great service, Thanks Amanda! I got a flat.. it was repaired and my car checked out, washed and vacuumed ready when I was told. Always great service, Thanks Amanda! More
by EJA_US
Employees Worked With
Amanda Lattrell
June 26, 2020
Lawton kia has a friendly staff, they keep me updated and informed about everything that is being done and what needs to be done to my vehicle, they explain everything so that I understand. I'm a happy kia informed about everything that is being done and what needs to be done to my vehicle, they explain everything so that I understand. I'm a happy kia customer More
by pamaguilar1
Employees Worked With
Amanda Lattrell, Barbara Lavendusky
