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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,806 Reviews

1,806 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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October 29, 2024

Shane was verify helpful and went out of his way to find the answers I needed. This is our second interaction and he will be my preferred contact next time I need service. My only disappointment with th More

by dupreewalker89
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback! We're glad to hear Shane provided excellent service and will be your go-to in the future. We’re sorry we couldn’t resolve your issue this time, but we appreciate your understanding and look forward to assisting you again!

October 29, 2024

Worker was very rude when I asked her a question. Referred to me as that man in front of other customers More

by uconntcme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we’ll address this with our team. Thank you for bringing it to our attention.

October 28, 2024

I had no issues. Everything was good. This minimum word count is rather burdensome. Rawr! More

by COURTLAND.WINTERBOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Courtland! We’re glad to hear everything went well for you. We appreciate your feedback!

October 28, 2024

I've never had an issue with the dealership. Parts have always been on hand or delivered in a timely manner. I've always had service appointments granted on the same day or within 48 hours. More

by PSTEVENSON1082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, PSTEVENSON1082! We're glad to hear you’ve had such a positive experience with timely parts availability and service appointments. Your satisfaction is our priority, and we appreciate your continued trust in us!

October 27, 2024

I’m in there fairly frequently Barbra always makes sure I’m take care of in a timely manner. More

by DominaEpona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, DominaEpona! We're glad to hear that Barbra consistently takes great care of you. We appreciate your loyalty!

October 25, 2024

I am very happy with this dealership. The staff was friendly and knowledgeable, and their goal was to get things done quickly. More

by Chagrif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Adair
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McElmurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Marchese, Mario Joseph Santos
Oct 25, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our team. We look forward to serving you again! 🚗😊

October 25, 2024

advisor spoke down to me and tried to blame me for you all not receiving my paymen, though I had 3 different confirmations of payment. More

by MRS.WILLIAMS0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, MRS.WILLIAMS0819. We sincerely apologize for how you were treated and for the confusion regarding your payment. This is not the level of service we strive for, and we appreciate your feedback as it helps us improve. Please reach out to us directly so we can address this issue.

October 24, 2024

Shaun was very helpful. He explained what the diagnosis showed, and then he called my insurance and put them on speaker so that I was totally aware of what they were told. I More

by kathyjones66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, Kathy! We're glad Shaun was able to assist you so thoroughly and keep you informed. We appreciate your feedback! 😊📞

October 24, 2024

Shawn did a great job keep me informed of the progress. I am very satisfied with the repairs & would gladly recommend you all to anyone need their vehicle repaired. Thank you More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Tony! We're happy to hear Shawn kept you well informed and that you're satisfied with the repairs. We truly appreciate your recommendation! 🚗👍

October 24, 2024

He was very helpful and informative on what needs to be done and when we could be scheduled. More

by alisha_bales2629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Alisha! We're glad to hear you found the information helpful. We look forward to assisting you further! 😊✨

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