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Lawton Chrysler Jeep Dodge RAM - Service Center
Lawton, OK
1,877 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,877 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center
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May 11, 2016
They could care less about doing what's right for the custom As part of my deal on my brand new 2016 Ram Ecodiesel 1500, they were to install a spray in bed liner. They sent my truck over to Pro Tech, who comple As part of my deal on my brand new 2016 Ram Ecodiesel 1500, they were to install a spray in bed liner. They sent my truck over to Pro Tech, who completely destroyed the bed with liner they installed, they sent it back and all they did was add more bed liner spray to the already messed up job. The dealership told me that they would have their system in the first week of April and they would completely remove the bed liner and put in a new one. Because of all the crap I had to deal with they also tinted the front windows, however when I took my truck up for them to do it. They were only able to get out about 60% of the old bed liner and the resprayed it, the bed liner still looks like there is running paint everywhere in the bed. I told them if the cleaned up all of the overspray and put on a folding hard bed cover we would call it good. About a week later the sales manager calls me and says that they had installed one this last week on a guys truck and he didn't want if that was ok to put onto my truck and I said yes as long as it wasn't damaged at all. When I went to go look at my truck after it was installed the xxxx thing had severe hail damage on every single panel, well the sales manager was like oh I had no idea it was damaged and now they are saying they are done trying to fix things and that because my truck is always dirty that you can't really see the damage anyway so what's the big deal. The big deal is YOU MESSED UP MY 53K TRUCK AND NOW YOU WONT FIX IT THE CORRECT WAY. These guys are dirt bags don't ever deal with them. More
by zodac1976
Employees Worked With
Daine sales manager
July 15, 2015
No Service Kept being placed on hold each time I called which was several. No one from the service department would pick up the phone and the administrative assi Kept being placed on hold each time I called which was several. No one from the service department would pick up the phone and the administrative assistant just kept apologizing. Took my business to Goodyear instead. More
by Disappointed
Employees Worked With
Admin Asst
January 22, 2014
100% Ford Buyer prior to this purchase- I fear I made a Grave Mistake…. I am now about 90 days into my new 2013 Dodge Ram Long Horn Edition. I waited this long to make a review because I wanted to have tim Grave Mistake…. I am now about 90 days into my new 2013 Dodge Ram Long Horn Edition. I waited this long to make a review because I wanted to have time to properly evaluate my experience with Sales and now Service. As of this writing, I am not sold on Dodge and I frequently seem to regret leaving Ford. The Beginning- I knew what I was looking for and did a decent job of expressing my wishes in a new vehicle. My salesman showed me several trucks, but I finally located my current truck sitting in the rear lot collecting dust on my own. There were several features the salesman told me he wasn’t familiar with on the truck. I had to find out on my own, for the good or bad of it. Fortunately I only found a couple of items that were less than what I had hoped for with regards to equipment and features. The truck was completely set up for towing with the wiring, but I thought it very odd that Dodge didn’t just add the hitch package? I did get it as a condition to buy? I was very busy on my purchase date and we chose to reschedule the detail cleaning and prep. When I finally was able to get in for the detail, it was actually a very poor job. To this day I still have some sort of grease marker or something on my wheels that I cannot get off from the initial shipping and marking used when first delivered to the dealership. There is a paint flaw or something due to the protective coating used for shipping, at least that’s what they say caused it, but it still isn’t repaired. Lawton Dodge won’t make it right!!! A few days after buying I was given my first fuel fill-up. When I filled the truck and the gauge said it was near empty, I was surprised when the tank only took about 23 gallons. I couldn’t understand this as the window sticker clearly stated the truck comes with a 32-gallon tank. When I brought up this concern to my salesman, he disappeared for a while supposedly to talk with the Service Manager and then came back and said that indeed there have been several reviews online for specifically the same issue. He said that the company would make it right, but I would have to complain about it quite a bit before they would. Then on a later visit he stated there is fine print somewhere that states that the tank may be different that what the sticker states. I find this skeptical and downright wrong. Bottom line, I still have something that is less than what was advertised in writing on the window sticker and Lawton Dodge won’t make it right!!! In the Middle- When I needed Ford Service for my previous trucks, I could pull into the service center and immediately get greeted by a service representative and I felt important and respected. I have been to this dealership for service three times now and had to actually find someone? On may occasions while I was waiting, I observed both sales, service and possibly senior employees smoking in the garage and gathered at the back door of the bay area. All the while others or myself were waiting on work to be done. I have a paint flaw that they can’t seem to get fixed, nor do they seem to really care about yet. I pointed out a slight dent in the hood and the paint area and they were like “I don’t see it” like I was seeing things maybe? I had to take the truck in twice to have the hitch put on because they could get one in the box to fit right. Lawton Dodge won’t make it right!!! One of the first things I told my sale rep was I don’t care about 100K power train warranties. I have never had to use power train warranty on my new vehicle purchases. I told him that what I really wanted was honesty, truth and excellent service when needed. That means the world to me. I think I made a mistake!!! Present Day- I am still deciding where I am at the moment in service excellence? Detail cleaning well below standard. Paint defect still not repaired. Dent in hood not repaired, Flaw on the inside driver door panel, accessory nameplate missing in rear door panel. I honestly think about removing the dealer nametag from the rear of the truck. Why advertise free for them at this point? When I am satisfied with service and my truck is how I hoped it would be, then I will gladly advertise. I get so tired of the gimmick mailers I receive every couple of weeks. You won’t win anything at all and they told me this on a visit this weekend. I had to ask them to remove me from the mailing list and I strongly fee they should spend some of this in the service center to improve the customer experience after the buy. Have I made the right decision to buy a Dodge product and leave my trusted past with Ford? I guess that will depend on how the future goes with this truck. Personally I would hope to be able to come back soon and update the review with higher ratings. More
by KentDavis
Employees Worked With
Chris Stubbs
July 26, 2013
This was my first time getting service done by Lawton Chrysler and I can honestly say they did an excellent job while they scheduled my appointment till the day I got the service done...They also offered Chrysler and I can honestly say they did an excellent job while they scheduled my appointment till the day I got the service done...They also offered me a bottle of water and i would recommend them to anyone that may new service with anything...i was also approached by a sales person to see if I needed an help as i started walking towards the building in which some places you have to look for help....They are excellent people...keep up the good work..!!! More
by blessed78
Employees Worked With
Candance, Mike, John
January 21, 2013
I was greeted right away and treated great! They were thorough in helping to find the issue I was concerned about and always very friendly! thorough in helping to find the issue I was concerned about and always very friendly! More
by Tterry6901
Employees Worked With
Johanna and Robert
August 30, 2012
I am pretty sure this is the best dealership to be recommended to others very trust worthy nice individuals respectful and is willing to work with you no matter the issue if the can manage it recommended to others very trust worthy nice individuals respectful and is willing to work with you no matter the issue if the can manage it More
by dereck.smith.399
Employees Worked With
Johana
August 23, 2012
I think the customer service department really has the customer interest at heart. They have been open and informative regarding what is happening with my vehicle. The service manager is approachable and customer interest at heart. They have been open and informative regarding what is happening with my vehicle. The service manager is approachable and shows an interest in working with customers. More
by john.dunaway.393
Employees Worked With
Service department-Johana
