Lawton Chrysler Jeep Dodge RAM - Service Center

Service Friendly staff, wait time was a little long but overall good experience. Would definitely recommend this dealership to someone in the future. Keep up Friendly staff, wait time was a little long but overall good experience. Would definitely recommend this dealership to someone in the future. Keep up the good work. More

Service I was not happy when I left only due to the fact that when I got my truck back that is 9 days old on the day of the oil change, it smelled like burnt I was not happy when I left only due to the fact that when I got my truck back that is 9 days old on the day of the oil change, it smelled like burnt oil. This lasted for two days and either I am now used to it, or it has slowly burned away. But the smell was so bad, people were asking me why it smelled like it was burning oil with only being 2 weeks old? I am sure oil was spilled somewhere inside the engine compartment while it was being serviced, but it should have probably been cleaned before bringing it back to me. More

Bad Tires The boys at the dealership done an awesome job of getting to the root of my vibration problem on my 2018 Scat Pack Challenger. It took about four hour The boys at the dealership done an awesome job of getting to the root of my vibration problem on my 2018 Scat Pack Challenger. It took about four hours to complete the job but we crossed out everything on the car with the result being the tires had flat spots on them. More

Overall it was a pleasant experience It did take longer to get my truck back than I expected. But I was treated fairly, and I will continue to use them as my dealership. It did take longer to get my truck back than I expected. But I was treated fairly, and I will continue to use them as my dealership. More

Excellent Service Giving the rate of 5/5 star because the dealership made a mistake on my vehicle and they reached out to make sure I was satisfied. They made sure I wa Giving the rate of 5/5 star because the dealership made a mistake on my vehicle and they reached out to make sure I was satisfied. They made sure I was happy with the service and I am. Thanks to all staff on excellent customer service skills. More

Great Experience I gave the rating a 5 star because the service members kept me informed on my vehicle, I didn’t have to wait for a long period of time and their attit I gave the rating a 5 star because the service members kept me informed on my vehicle, I didn’t have to wait for a long period of time and their attitude were excellent. Will recommend anyone to them. More

Good except for trash left on drivers floor. Dirt/asphalt/oily dirt left on drivers floor. Looks like we stepped in something and tracked it in. Had to dump floor mat before getting in. Dirt/asphalt/oily dirt left on drivers floor. Looks like we stepped in something and tracked it in. Had to dump floor mat before getting in. More

no answer I took my car in because of a check engine light, without an appointment. The service department said they wouldn't be able to look at it until the st I took my car in because of a check engine light, without an appointment. The service department said they wouldn't be able to look at it until the start of the following week, which I understood as it was Friday morning. The following week goes by without so much as a follow-up call. I ended up calling them multiple times after about 6-7 days had passed and the only diagnosis they had made was it seemed like a transmission issue and that was it. Without any further answers, the following week, 12 days later, I picked up my car and took it somewhere I thought a service center might help me with actual answers and options. More

Excellent service with courteous service manager The service manager and personnel go out of their way to show their appreciation of you as a customer and you always feel like they are looking after The service manager and personnel go out of their way to show their appreciation of you as a customer and you always feel like they are looking after you personally which they do. More

No Loaner Vehicle The only thing that I was upset about with this experience was I didn’t get a loaner vehicle. I was told that I wouldn’t get one because my truck wou The only thing that I was upset about with this experience was I didn’t get a loaner vehicle. I was told that I wouldn’t get one because my truck wouldn’t be there that long. Well I turned my vehicle in at 8am and received the call at 3:41pm saying that it was ready to be picked up. That’s basically all day that I was out of a vehicle. With my job in the military I can’t afford to not have a vehicle for that long. More