Lawton Chrysler Jeep Dodge RAM - Service Center

Excellent Service Giving the rate of 5/5 star because the dealership made a mistake on my vehicle and they reached out to make sure I was satisfied. They made sure I wa Giving the rate of 5/5 star because the dealership made a mistake on my vehicle and they reached out to make sure I was satisfied. They made sure I was happy with the service and I am. Thanks to all staff on excellent customer service skills. More

Great Experience I gave the rating a 5 star because the service members kept me informed on my vehicle, I didn’t have to wait for a long period of time and their attit I gave the rating a 5 star because the service members kept me informed on my vehicle, I didn’t have to wait for a long period of time and their attitude were excellent. Will recommend anyone to them. More

Good except for trash left on drivers floor. Dirt/asphalt/oily dirt left on drivers floor. Looks like we stepped in something and tracked it in. Had to dump floor mat before getting in. Dirt/asphalt/oily dirt left on drivers floor. Looks like we stepped in something and tracked it in. Had to dump floor mat before getting in. More

no answer I took my car in because of a check engine light, without an appointment. The service department said they wouldn't be able to look at it until the st I took my car in because of a check engine light, without an appointment. The service department said they wouldn't be able to look at it until the start of the following week, which I understood as it was Friday morning. The following week goes by without so much as a follow-up call. I ended up calling them multiple times after about 6-7 days had passed and the only diagnosis they had made was it seemed like a transmission issue and that was it. Without any further answers, the following week, 12 days later, I picked up my car and took it somewhere I thought a service center might help me with actual answers and options. More

Excellent service with courteous service manager The service manager and personnel go out of their way to show their appreciation of you as a customer and you always feel like they are looking after The service manager and personnel go out of their way to show their appreciation of you as a customer and you always feel like they are looking after you personally which they do. More

No Loaner Vehicle The only thing that I was upset about with this experience was I didn’t get a loaner vehicle. I was told that I wouldn’t get one because my truck wou The only thing that I was upset about with this experience was I didn’t get a loaner vehicle. I was told that I wouldn’t get one because my truck wouldn’t be there that long. Well I turned my vehicle in at 8am and received the call at 3:41pm saying that it was ready to be picked up. That’s basically all day that I was out of a vehicle. With my job in the military I can’t afford to not have a vehicle for that long. More

OIL CHANGE I BELIVE THE 300C 5.7L HOLD 7 QUARTS OIF OIL THE TECH DID NOT PUT SIX QUARTS IN MY SHEET I GOT SHOWS 6QTS. I BELIVE THE 300C 5.7L HOLD 7 QUARTS OIF OIL THE TECH DID NOT PUT SIX QUARTS IN MY SHEET I GOT SHOWS 6QTS. More

If I could leave a negative 10 star review I would My 2015 Ram went in because of the famous “Hemi Tick” over 2.5 months ago. Cam and lifters have to be replaced. After almost 2 months of terrible cust My 2015 Ram went in because of the famous “Hemi Tick” over 2.5 months ago. Cam and lifters have to be replaced. After almost 2 months of terrible customer service and zero communication from them I got sick and tired of getting the run around and called Mopar myself and let them know how the cow ate the cabbage. What do know! Mysteriously the lifters were shipped to the dealership 3 days later. Its now been 8 days since they received my lifters and I still dont have my truck back after being told day after day “It’ll be done tomorrow”. If you have an issue DO NOT TAKE YOUR VEHICLE TO LAWTON CHRYSLER JEEP DODGE RAM in Lawton, Oklahoma. Absolutely terrible Service Center. TERRIBLE!!! More

The service I had done was fast and done right. This is the shop that I would hang out in even if I don't need anything done. The people makes me feel like family. When it's time for a repair I neve This is the shop that I would hang out in even if I don't need anything done. The people makes me feel like family. When it's time for a repair I never worry about whether it's done right. More

Excellent customer service! I’m so happy with the customer service this business provided. I won a free oil change, rotation and window tint when students selected me as Teacher I’m so happy with the customer service this business provided. I won a free oil change, rotation and window tint when students selected me as Teacher of the Month last year. I called with hopes of getting in before our family vacation last minute. The service manager, Chelsea, called me on a Sunday, her day off, to get it set up. We were in, out and on our way in a matter of hours. So, 1. This business actively supports the community by giving such a generous gift to teachers and 2. They make good on their promises and go out of the way to please their customers. Because of them, we have a little extra cash and a safer vehicle for a family vacation. From my one experience, I am BEYOND PLEASED with this dealership. I wish I could review them on Facebook, so I could give them ALL the stars. MacArthur High School Highlanders More