Lawton Chrysler Jeep Dodge RAM - Service Center

I want to thank Shaun Hamilton. I was out of town when my Ram 2500 had issues for repair. He went above and beyond in taking care of the repair for me when I was in true need of hel I was out of town when my Ram 2500 had issues for repair. He went above and beyond in taking care of the repair for me when I was in true need of help. Thank you Shaun, your assistance says volumes to me of the organization and professional standards you represented. I will continue to be a customer at your dealership. More

Very friendly and conscientious team in the service department. They heave always exceeded my expectations department. They heave always exceeded my expectations More

Came in for a service. Got the service. An issue was identified but the mechanic said nothing and wrote nothing down on the 27point inspection. Immediately following the se Got the service. An issue was identified but the mechanic said nothing and wrote nothing down on the 27point inspection. Immediately following the service test drove vehicle to make sure there weren't any issues. There were. Immediately came back and the service lady amd mechanic rode with me to verify the issue. Mechanic then says oh it's this.. but he never wrote it down. Gave my vehicle a clean bill of health. The alignment created a death wobble in my jeep which scared me quite a bit driving at 70mph on the highway. Mechanic said he never took it passed 55 but going up the same hill (he would've never known the spot I had experienced it) he goes top of this bet it'll happen. It did.. how would he of know? Wild. We scheduled repairs for the steering damper for the next day. After repairs test drove it again and the issue was resolved. The vehicle used to drive me home from the dealership to wait on the repairs and pick me up after driving me back to the dealership had a massively cracked windshield and animal hair all inside. Unsafe as heck and if I was allergic to whatever animals those were it would've been a bigger problem. Staff were super friendly which I appreciated. But, there are major underlying issues at hand here for different levels of unprofessionalism at that dealership. Only recommend for an immediate fix that you can not make it to another Chysler, Dodge, Jeep dealership. Otherwise, drive to OKC or somewhere else. John (mechanic- DO NOT reccommend) Shaun (service department-mediocre at best) Service lady (I forget her name either Ariel or Barbara I believe) but she was freaking awesome and knew more then John the mechanic in my opinion. Noah (driver to drop off and pick up after service) super nice but the vehicle for transportation I almost refused to get in. The texts/call back number provided while waiting on services (no answer/response) not after texting for updates or leaving a voicemail. Should be of note I've never seen a vehicles odometer go up 20miles after drop off. What were they doing in my jeep for that long test driving? 10 miles sure for a very thorough test drive after repairs. 20 miles? Weird.. More

Came in for an alignment. Mechanic identified an issue and DID NOT annotate it on the 27-point inspection. I left and the vehicle was acting really funny after. Immediately re Mechanic identified an issue and DID NOT annotate it on the 27-point inspection. I left and the vehicle was acting really funny after. Immediately returned. Mechanic said the issue next day drop off for repair that should've been reported in the first place. Fixed the issue. Was not happy they risked my life because they were too lazy to write it down More

Fast friendly service One of the best experiences for Jeep and Dodge services. Great discount and attention to detail. Jeep and Dodge services. Great discount and attention to detail. More

Ariel gave me the very best service. She was very professional. She explained everything well. She was very professional. She explained everything well. More

We took our 2016 Ram in for service and the Service advisor Ariel was wonderful from beginning to ending. advisor Ariel was wonderful from beginning to ending. More

I have a 13 yr jeep and I appreciate they let us know when to take it in for service always was polite with us when to take it in for service always was polite with us More

Always take good care of me during buying or during a car service appointment thanks service appointment thanks More