Lawton Chrysler Jeep Dodge RAM

We were repeat customers. This dealership has wonderful sales staff who know exactly what they are selling. DJ was willing to go above and beyond and showed us all the models within our range. Couldn't hav sales staff who know exactly what they are selling. DJ was willing to go above and beyond and showed us all the models within our range. Couldn't have asked for a better experience. More

The people are professional and helpful and we were able to get the vehicle we wanted fast. They worked hard to get us a deal everyone could be happy with. to get the vehicle we wanted fast. They worked hard to get us a deal everyone could be happy with. More

They didnt mind showing us any car even though it was They didnt mind showing us any car even though it was freezing out side. We had budget and stayed in that budget which was amazing. plus were able to They didnt mind showing us any car even though it was freezing out side. We had budget and stayed in that budget which was amazing. plus were able to buy two cars and both fits mine and my husbands needs. We were there all day but they made sure that we were comfortable, offering us drinks and snacks. Both of the sale team members that helped us were amazing, its a shame they are leaving. More

100% Ford Buyer prior to this purchase- I fear I made a Grave Mistake…. I am now about 90 days into my new 2013 Dodge Ram Long Horn Edition. I waited this long to make a review because I wanted to have tim Grave Mistake…. I am now about 90 days into my new 2013 Dodge Ram Long Horn Edition. I waited this long to make a review because I wanted to have time to properly evaluate my experience with Sales and now Service. As of this writing, I am not sold on Dodge and I frequently seem to regret leaving Ford. The Beginning- I knew what I was looking for and did a decent job of expressing my wishes in a new vehicle. My salesman showed me several trucks, but I finally located my current truck sitting in the rear lot collecting dust on my own. There were several features the salesman told me he wasn’t familiar with on the truck. I had to find out on my own, for the good or bad of it. Fortunately I only found a couple of items that were less than what I had hoped for with regards to equipment and features. The truck was completely set up for towing with the wiring, but I thought it very odd that Dodge didn’t just add the hitch package? I did get it as a condition to buy? I was very busy on my purchase date and we chose to reschedule the detail cleaning and prep. When I finally was able to get in for the detail, it was actually a very poor job. To this day I still have some sort of grease marker or something on my wheels that I cannot get off from the initial shipping and marking used when first delivered to the dealership. There is a paint flaw or something due to the protective coating used for shipping, at least that’s what they say caused it, but it still isn’t repaired. Lawton Dodge won’t make it right!!! A few days after buying I was given my first fuel fill-up. When I filled the truck and the gauge said it was near empty, I was surprised when the tank only took about 23 gallons. I couldn’t understand this as the window sticker clearly stated the truck comes with a 32-gallon tank. When I brought up this concern to my salesman, he disappeared for a while supposedly to talk with the Service Manager and then came back and said that indeed there have been several reviews online for specifically the same issue. He said that the company would make it right, but I would have to complain about it quite a bit before they would. Then on a later visit he stated there is fine print somewhere that states that the tank may be different that what the sticker states. I find this skeptical and downright wrong. Bottom line, I still have something that is less than what was advertised in writing on the window sticker and Lawton Dodge won’t make it right!!! In the Middle- When I needed Ford Service for my previous trucks, I could pull into the service center and immediately get greeted by a service representative and I felt important and respected. I have been to this dealership for service three times now and had to actually find someone? On may occasions while I was waiting, I observed both sales, service and possibly senior employees smoking in the garage and gathered at the back door of the bay area. All the while others or myself were waiting on work to be done. I have a paint flaw that they can’t seem to get fixed, nor do they seem to really care about yet. I pointed out a slight dent in the hood and the paint area and they were like “I don’t see it” like I was seeing things maybe? I had to take the truck in twice to have the hitch put on because they could get one in the box to fit right. Lawton Dodge won’t make it right!!! One of the first things I told my sale rep was I don’t care about 100K power train warranties. I have never had to use power train warranty on my new vehicle purchases. I told him that what I really wanted was honesty, truth and excellent service when needed. That means the world to me. I think I made a mistake!!! Present Day- I am still deciding where I am at the moment in service excellence? Detail cleaning well below standard. Paint defect still not repaired. Dent in hood not repaired, Flaw on the inside driver door panel, accessory nameplate missing in rear door panel. I honestly think about removing the dealer nametag from the rear of the truck. Why advertise free for them at this point? When I am satisfied with service and my truck is how I hoped it would be, then I will gladly advertise. I get so tired of the gimmick mailers I receive every couple of weeks. You won’t win anything at all and they told me this on a visit this weekend. I had to ask them to remove me from the mailing list and I strongly fee they should spend some of this in the service center to improve the customer experience after the buy. Have I made the right decision to buy a Dodge product and leave my trusted past with Ford? I guess that will depend on how the future goes with this truck. Personally I would hope to be able to come back soon and update the review with higher ratings. More

Greg my salesman was very helpful. He returned my calls to all my questions. Set and appointment to look at a used pickup on a Saturday that did not work for me. I then wanted to look at Jeep Patriot wit to all my questions. Set and appointment to look at a used pickup on a Saturday that did not work for me. I then wanted to look at Jeep Patriot with power windows and locks and he got me right in to a 2012. I was pretty happy. He was a great salesman. I just had to go back one time to sign the finalized papers with John Franco, and he was awsome too. Love my Jeep! More

We went to this place to test drive the dodge Durango 2013 to buy in the future, but what we didn't think was that we were going to be driving it back home the same day. Great customer service, nice peop 2013 to buy in the future, but what we didn't think was that we were going to be driving it back home the same day. Great customer service, nice people, easy to make a deal with them. Derek hood you are the best. A+ More

My name is Derek Bryant,and I recently bought a 2010 chevy traverse from them.As soon as I pulled onto the lot I was helped. They asked me if I were looking for a new or used vehicle,then asked what my chevy traverse from them.As soon as I pulled onto the lot I was helped. They asked me if I were looking for a new or used vehicle,then asked what my price range was and I told them then we went from there. Will was new but he did a great job ill recommend him to any one looking to buy a new or used vehicle. More

Excellent experience! I was a little skeptical with the finance numbers at first, but the Sales and Finance Team went out of their way to not only get me a great deal within my budget, but also paid off my finance numbers at first, but the Sales and Finance Team went out of their way to not only get me a great deal within my budget, but also paid off my trade even though it was appraised lower that what I still owed on the vehicle. Salesman Curt was very friendly, easy-going and really tries to make sure you get what you want on your deal. Rob was very honest and up front about the value of my trade-in and still went out of his way to help me get the most for my vehicle. Aaron did a great job getting the financing I needed while still providing additional warranties and coverages for my new purchase within my budget. I highly recommend this dealership! They go out of their way to help customers, especially Military service members and their families. More

Very curtious and helpful. As soon as we arrived we felt like family. The sales staff was very kid friendly. They helped with entertaining my young children while we waited. I highly recommend! like family. The sales staff was very kid friendly. They helped with entertaining my young children while we waited. I highly recommend! More

I had a 2002 Jeep Grand Cherokee with over 100,000 miles, and after a tour by Eric of the new Jeeps I was sold on the Jeep Wrangler my wife selected and decided to buy it. Thanks and after a tour by Eric of the new Jeeps I was sold on the Jeep Wrangler my wife selected and decided to buy it. Thanks More