Lawrence Kia

After you walk off the lot with a car, they don't care. Car buying experience was great. They helped out very well and were super kind. HOWEVER, I got into an accident that totaled my car. Filed my GAP Car buying experience was great. They helped out very well and were super kind. HOWEVER, I got into an accident that totaled my car. Filed my GAP insurance claim at the end of December 2019 and cancelled my Extended Warranty. It took them until the middle of February to send in my GAP insurance check to my bank. As of today, April 7th, 2020, I have still NOT to receive my Extended Warranty check. I call my bank weekly, if not more often, to ask about it. Then, I call Lawrence Kia. Each time, someone new seems to "handle" the situation. I have been told on four different accounts the check has been mailed out, most recently on March 20th. They often say "We will call you back within 30 minutes" and after 2-3 days, I call back and start at square one with someone else, even though I have been taking employee's names down and ask for them. They're out of the office, a lot. I have offered to deliver the check myself, xxxx, I'll even to write the xxxx thing if someone would sign it. Due to the amount left of the loan that they have neglected to pay off, my credit has dropped 50+ points. I am using my tax return to pay it off today because after almost four months, they still have not paid off my loan in full. I hope nothing like this happens to anyone else. I highly recommend you look somewhere else for your car buying experience. Multiple dealerships I visited in town to get a car after my accident shared stories similar to mine from other customers. I heard "They're great to you until you walk off the lot with a car. Then, they couldn't care less." I am experiencing that hardcore. Please go somewhere else. More

Not what I expected I just went there during the COVID-19 pandemic. I was told on the phone that all cars would be sterilized before and after each test drive. Plus, I I just went there during the COVID-19 pandemic. I was told on the phone that all cars would be sterilized before and after each test drive. Plus, I was told to make an appointment so they could limit the number of people in the showroom. First, I saw NO signs of any car cleaning/sterilization going on at all. No wipes, no antibacterial sprays.....nothing! At the dealership, the showroom was packed and there was absolutely NO social distancing at all. The woman on the phone prior to my visit told me a whole bunch a lies relating to the dealership's COVID-19 plans or actions. As a side note, I was amazed how they would not let me wander in their used car lot to see some vehicles. Instead, they insisted on bringing a car up front for me to view. They pretty much sell their used cars as is, so there is no paint touch up, no dent removal or anything like that. I would stay away from this dealership! More

Horrible experience that resulted in over 4 hrs of drive time and a wasted day off of work to go to this dealership to buy a car that they didn't even have on the lot! I was interested in a Ford Fusion I f time and a wasted day off of work to go to this dealership to buy a car that they didn't even have on the lot! I was interested in a Ford Fusion I found online do I called the dealer to confirm they had it, while talking to one of the girls on the phone she told me it didn't have an option I was after so I said no big deal I'll just keep looking. Thirty minutes later another girl called me back and said they checked the vehicle and it did indeed have the remote start option I was after so i started my 2 hr drive to go buy my new car. When I got to the dealership they pulled the car out front, I inspected it and the salesman drove it off the lot and we switched places down the road. After being in the driver's seat for a minute I looked at the odometer and realized this was not the right milage. They did not even have the car I came to look at on the lot so they tried pulling a fast one by bringing out, letting me inspect, then test drive a car that was an exact replica except for the interior options and had more milage. Needless to say the test drive was over and I got to drive 2 hrs back home with no car. The manager of course got in contact and said he would do anything to make it right but that has not been see . I would take my business, valuable time, and money elsewhere. More

New car This was the first time I have purchased any vehicle on my own and the experience was great, everyone was super nice, Nick Williams was the absolute b This was the first time I have purchased any vehicle on my own and the experience was great, everyone was super nice, Nick Williams was the absolute best and when the time comes again to buy a car I will definitely go back. Thank you Jennifer More

Kelly Engler was professional in all aspects of my purchase of my new Nero. I was referred to him by his customer Todd and Brenda Mueller who highly recommended him to me. (They were not even aware of purchase of my new Nero. I was referred to him by his customer Todd and Brenda Mueller who highly recommended him to me. (They were not even aware of referral bonus) so it speaks volumes for him! More

Lawrence KIA evaluation Kelly Engler was recommended by a family member. During our first meeting, we let Kelly know we were shopping but not buying right away. He was very p Kelly Engler was recommended by a family member. During our first meeting, we let Kelly know we were shopping but not buying right away. He was very professional, provided details, options and answers to our questions. We contact Kelly via email over the weekend, asking additional questions and let him know we would be back to the dealership for further discussions. Kelly was well prepared and we left the dealership with new Optima. We have owned KIA products since 2006 but this is our first time dealing with Lawrence KIA. They have a large selection vehicles, with various options and are pleased with courteous, knowledgeable staff members. Although informative, I think the interview with the insurance personnel could be made optional and let the buyer decide if they would like to evaluate the different products and their personal needs. More

Very professional and did every to make purchase possible fo Great sales team they made car buying easy. They worked with us to get the payments right and highest trade in value for our mini van Great sales team they made car buying easy. They worked with us to get the payments right and highest trade in value for our mini van More

Exceptional service by Scott Essex! My husband and I purchased a used car that needed some work done on it. Scott provided fast and timely repairs with a great attitude! He never showed My husband and I purchased a used car that needed some work done on it. Scott provided fast and timely repairs with a great attitude! He never showed any frustrations working with us and always had a great and helpful attitude! I would highly recommend you see Scott Essex for any of your service needs! More

Amazing customer service and pricing! Hunter Venables gave me the VIP treatment from the minute I walked in the door to Lawrence Kia/Mitsubishi. He made the buying process as smooth and p Hunter Venables gave me the VIP treatment from the minute I walked in the door to Lawrence Kia/Mitsubishi. He made the buying process as smooth and painless as I've ever had. It took literally minutes to get a deal done and I drove away with my new 2020 Kia Sportage LX. Hunter was very professional, funny, and great to work with. I can't thank Hunter enough for making me the deal I asked for and getting me into the vehicle I wanted with the options I wanted. If you ever get tired of the usual dealerships and salesman, you gotta come see Hunter Venables at Lawrence Kia/Mitsubishi, and he will definitely change your mind about the car buying experience in a great and positive way. They will meet and beat any price on a new vehicle, plus their selection of inventory is second to none! More

Quick, fast, easy to work with, will make things right. I recently bought a 2018 Subaru WRX from Lawrence KIA. Immediately after taking delivery I notice one of the new tires Lawrence KIA installed was lea I recently bought a 2018 Subaru WRX from Lawrence KIA. Immediately after taking delivery I notice one of the new tires Lawrence KIA installed was leaking air at a pretty alarming rate. Tim proceeded to have me find a local tire store to look at it (only because we live nearly 2 hours away from the dealership). The local tire store found the cause of the leak, fixed it, and Tim took care of the bill right there on the phone in the store. Once again this dealership, for a second time, has shown me they are head and shoulders above any other dealership I have dealt with in my life. From my salesman Nick continuing 2 weeks later to reach out to make sure I am still happy and nothing is wrong, to Tim in the shop ensuring your vehicle is taken care of after leaving the dealership. I would choose no other dealership as long as we are at Fort Riley or within a reasonable distance. I gave 4 stars to quality of work ONLY because it took 5 days after purchase to complete a tune-up, new tires, and look at the radio. I LOVE my new car but that seems a little stretched. More