Lawrence Kia

Great people, great service Had a great buying experience. They worked with me and gave me a great deal! Braden and Terry were very professional and not at all the typical "car s Had a great buying experience. They worked with me and gave me a great deal! Braden and Terry were very professional and not at all the typical "car salesmen". More

Excellent We came in to look at vehicles Saturday with Erika! She was an excellent salesperson. They worked with us on what we could afford and there was no pre We came in to look at vehicles Saturday with Erika! She was an excellent salesperson. They worked with us on what we could afford and there was no pressure. We purchased a 2013 Chevrolet Equinox. I honestly will never use another dealership again. We had an excellent experience!! More

"WOW" That's all I can say. Excellent Salesperson and Dealership. Very friendly. I was in and out in no time. They no how to take care of business. She was great. Excellent Salesperson and Dealership. Very friendly. I was in and out in no time. They no how to take care of business. She was great. More

Very accommodating and friendly. Nick and Scott both showed a clear desire to make sure my wife and I were pointed in the right direction to get us in the perfect car for our needs. B Nick and Scott both showed a clear desire to make sure my wife and I were pointed in the right direction to get us in the perfect car for our needs. Both showed exemplary professionalism in assisting us and helping make the best decision. We never had the slightest feeling of being pressured into anything we didn't like or was out of our budget. I will definitely recommend Lawrence Kia to anyone looking for a new vehicle. More

Excellent experience Absolutely the best car buying experience ever. No hidden charges, no surprises, no unwanted options. Very knowledgeable staff. Very quick in and out. Absolutely the best car buying experience ever. No hidden charges, no surprises, no unwanted options. Very knowledgeable staff. Very quick in and out. Price was excellent. More

Great Experience We had a great experience at Lawrence Kia with Tank. He was very knowledgable and helpful with purchasing our car! Definitely recommend this dealershi We had a great experience at Lawrence Kia with Tank. He was very knowledgable and helpful with purchasing our car! Definitely recommend this dealership and seller. More

Great place! Had a wonderful experience! Quick and easy. We left with the car we wanted for the price we wanted!! Our salesman was friendly, honest and straight fo Had a wonderful experience! Quick and easy. We left with the car we wanted for the price we wanted!! Our salesman was friendly, honest and straight forward! More

No pressure experience We just had a great experience buying our new Kia Forte from Lawrence Kia. Our Sales rep Patrick Gillespie was awesome and knowledgeable about the are We just had a great experience buying our new Kia Forte from Lawrence Kia. Our Sales rep Patrick Gillespie was awesome and knowledgeable about the area and he answered all of our questions with no pressure to buy. We will definitely come back and buy again from him and Lawrence Kia. More

A pleasant experience. sales person and staff were friendly and courteous. we were able to get the vehicle we wanted at a fair price and drive away with it the same day. sales person and staff were friendly and courteous. we were able to get the vehicle we wanted at a fair price and drive away with it the same day. More

We don't want your business! Today I was informed by General Manager, Chin Rajapaksha, that the Service Department in his dealership was refusing to do business with my son Sammy Today I was informed by General Manager, Chin Rajapaksha, that the Service Department in his dealership was refusing to do business with my son Sammy Cokeley for a brake replacements. Upon first blush this seems a bit bizarre! Turn back the calendar to May of this year. I left my 2008 Honda Ridgeline at this same service department for a routine timing belt replacement. A service this dealership had performed for me prior to this on other Honda vehicles I have owned. In fact, nearly all of the servicing be it oil changes, tire replacements, or other major mechanical needs have been provided to me by this service department. It is convenient and I trusted their Sr. Service Consultant Darrin Denning. I don't have an exact count nor total but I would estimate 10 different vehicles and tens of thousands of dollars have been spent by my family at this business. What started as routine took a quick turn for disaster when the technician didn't perform this service correctly compromising the original factory Honda motor. I received a call off business hours explaining that it was going to be taken to Ellena Honda to have the engine "overhauled" to return it to working order. There was no estimate on how long this would take nor any offer to lend me a car and no offer of a warranty. It was as if this should be a common mistake that I should have to live with. However, he did say I would be taken care of... To me this meant I would not be charged for said repairs and services due to the inconvenience and the compromise to my engine. Nearly three weeks after I dropped my vehicle off I was told I could pick it up. When I went to pick it up I was given a total cost that was much higher than any previous timing belt change I had ever had performed (I have owned Hondas since 1986 so this very common and an expected cost of owning a Honda.) I expressed that I was not expecting to have to pay for this repair gone bad. I was told if I didn't pay the stated amount that I could not take my vehicle. Darrin Denning was not available so I asked for the Service and Parts Director, Duane Roberts. He too was not in so I left my cell phone and requested a return call. I called the next day and left another message and still no return call. The weekend passed and I called Scott Duroe, one of the co-owners whom I thought I had a "great" relationship with due to outside connections. I got his message machine when I called the dealership on the system that would record the conversation but just seconds later got a return call from him on his cell phone. At first he acted like he had no idea why I would be calling him so I began to explain that I was very confused as to why I was going to be charged and why I was not offered alternative transportation nor a warranty on the work. He then lashed back at me and told me he was very aware of the situation and I quote "You need to get your xxx down here and pay your bill and take your truck!" Now I am completely in dismay and I attempted to reason with him to understand how any of this was my fault. He again repeated the demand and became even more angry with me before hanging up on me. At this time I contacted Pat Morrisey, majority owner, and left him a voice mail message. I also sent an email and txt to let him know what was happening. A half day later I got a call from Mr. Rajapaksha stating that I would not have to pay anything and to go back and pick up my vehicle. He was very apologetic and promised that this should not have ever happened but he was on vacation and please give him another chance, etc. I got a ride back to the Kia Service Center. While I was waiting a man approached me and asked me if I was Mr. Cokeley and I said yes. He introduced himself as Duane Roberts, Service Director. He said he was sorry about what had happened. He then got a stack of paperwork out and went over the repairs that were performed at their request by the Ellena Honda Service Department. He then asked me to sign a release. I asked him what I was releasing and he told me they were not responsible for my vehicle if anything was wrong with it or happened to the engine. I told him I was confused by this because Kia hired Honda to perform the work and my contract for repair was with Kia. I am pretty sure this makes Kia responsible and if there is a problem they would need to take the car to Honda. He became very, very belligerent and hostile telling me to sign the release or I wasn't getting my truck. I was now completely confused and bewildered so I told him I need to call the owners and see what I was missing. I left both of them messages and when I went back inside Mr. Roberts was in his office talking on his cell phone. I told him that I was sorry this went south but I was completely confused how he could be mad at me. His service department committed a mistake and had to remedy this but didn't want to warranty the work? He threatened me and told me he was going to call the police. I asked him what for and he said I was causing a scene?? He was the scene. He then made some false accusations and attacked me personally and came into my personal space in a threatening manner. It was the most incredible lack of professionalism I have ever witnessed. I left and a short while later I was called by Mr. Rajapaksha and told to pick my vehicle up at their USED CAR center. Yet another trip to Lawrence KIA! I met a salesman and got the keys. I started the Ridgeline and the Air Conditioning was not working... When it rains it pours! This was on a Saturday so I had to leave my vehicle over the weekend and pick it up on Monday. I was out of a vehicle for nearly one month!! I was told that Honda is warrantying the work but I have no paperwork backing this up. Mr Rajapaksha was very apologetic and insistent that I give them another chance and even offered to find me a newer model Ridgeline to trade me into. I told him I was going to have to think about it but that he was very professional and helpful so I asked him how that was to work since the Service Director and Minority Owner had berated me and not even offered to apologize. He told me to bring my service work to Mr. Denning. Yesterday my son called me and indicated that his brakes needed to be checked and possibly replaced. I contacted Mr. Denning by phone and text. My son dropped his 2003 Pilot off and left the keys with the service desk where he was told Mr. Denning would be calling me shortly. I got a text from Mr. Denning indicating that he was off that afternoon but would be working today so he would let me know what was needed. This morning I was called by Mr. Rajapaksha and told "This is nothing personal but they did not want to do business with me." This is the same guy who begged me to come back?? Nothing personal?? It is totally personal. I guess at this business customers are the problem and the lying and abusive personnel are not. I will be encourage all of my friends and relatives to avoid this business at ALL costs. I would suggest all who read this find the nearest KIA dealership or service center not in Lawrence. More