Lawrence Kia

Lawrence Kia responded

Hey Jennifer, We want to thank you for another negative review. We have seen your name pop-up in our reviews a few times now about this particular vehicle. Jennifer with you being a previous Mercedes Benz owner, we are sure you know, when it comes to Mercedes Benz they do come with MB-Tex, a leather-type material. This material is not cloth but it's their substitute for leather which is supposed to last longer and be easier to clean. Mercedes uses this in lower-trim levels to keep the cost down. We also wanted to let you know, in 2014, Mercedes made the glk 250 diesel with run flat tires. These vehicles did not include a spare with the car, because run flat tires are tires which you can continue driving on after a puncture. Here at Lawrence Kia we always try to accommodate our customers wants and needs; from our records we see the lifetime powertrain warranty was included in the deal that we worked for you. We did this even though this vehicle was a diesel and didn't qualify for lifetime warranty. We also see you were offered the lower online price we showed on Car Gurus. When you came with a lower offer than our online price, we refused to take your offer. We had multiple customers interested in this vehicle for a higher price than we were offering you. Jennifer we did everything on our end to accommodate your wants and needs. Unfortunately, it wasn't enough to put a deal together with you. Please let us know how we can help in the future.

Jenay responded

No you actually didn’t help me I was the one who schooled you on the difference between leather and MB Tex so it’s concerning you would be confrontational with me on this. You advertised this as being leather and it was MB TEX which is what I addressed with Chris when I came in, you also told me since the rims where run flats there was no spare tire and that was lie. It’s suppose to have a spare. Your salesman also lied to me and told me that I had to have another credit check despite having prior approval from my bank, when I pressed that point he told me I would still have to have the credit check because that’s the only way your company could communicate with my bank, when that didn’t work he told me that he had to run it to make sure that I wasn’t a terrorist. When I asked you about this you told me that that salesman was one of your best salesman and that Chris had just made a mistake, but he and all the rest of your sales staff has been forcing hard credit checks. I know you said you corrected this, but others since this have been forced to have credit checks and were upset to know they didn’t have to have credit checks and I urged them to report this Do not worry I have all the proof I can show you or anyone else who wants to see, everything is documented to the hilt because all the media types show how you falsely advertised this vehicle more than one warranty you were not willing to honor. You advertised it as being leather and having several options/things it didn’t have. I’m not stupid and your dealership has had multiple issues with falsifying peoples incomes, forcing credit checks, and falsifying signatures just to name a few things. So put on your big kid pants and move on from the bad review, stop with the lies and harassment.

Lawrence Kia responded

Mr. Moore, Thanks for explaining your frustrations about our phone system and your issues with trying to get a hold of us. I understand how frustrating it can be sometimes with not being able to talk with your advisor and having to leave a message. As I explained to you in our conversations, in our process, we ask for your email so we can have another means to communicate to you, and you declined this option. Phone was the option we had. We returned the 2 phone calls that were missed to the service department. I will also have our phone communication before hours checked.

08jmoore03 responded

I only got one returned phone call not two. And I did not refuse a return email. What I told them was I didn't get a response the first time I requested assistance a few weeks ago and saw no reason to request an email request if they are not going to respond as they didn't do a few weeks ago. Don't misquote me. That has been a lot of the trouble. You people don't listen to me, mis quote me, or just plain ignore me and hang up on me. I would appreciate it if you would keep to the facts.

Lawrence Kia responded

Thank you Clodfelters for your great review! Chris is great to work with. I'll make sure he sees this.

Lawrence Kia responded

T, Thank you for your review, and I apologize that your daughter had less than an exceptional experience during her visit. There seems to have been a miscommunication. We do have K5s available for reservation. K5s may take at least a few weeks to arrive or even receive ETA as to when they will arrive. Some units already have dates assigned by Kia, and others are awaiting to be assigned. Please be assured they are coming, and we would love to earn your daughter's business with our simple reservation process. We are currently taking reservations both in-store and remotely. Please give us a call and set an appointment or ask about our easy remote deal process.

Lawrence Kia responded

Thank you G for the good review! Lopez and Dodge do a great job.

Lawrence Kia responded

Mapisocki, Thank you for the great review! A smooth car buying experience is our goal! Glad you are happy.

Lawrence Kia responded

Thank you Blake for your great review! Congratulations on the sweet ride!

Lawrence Kia responded

Viking, Dishonesty is not something we portray here at Lawrence Kia. You called in and set an appointment based on today's pricing. After coming to the dealership and talking about pricing, you didn't qualify for today's price, which it clearly states on our website. You did not have a trade nor planned on financing. We explained our pricing. You got upset and then told us your offer. Madison, our sales manager, said she would do your price, which was basically our today's price but to do that price, you would need to finance to at least qualify for one of those incentives. We were transparent about what we could do for you and your situation. You neglected to take advantage of the great deal we could give you on a vehicle. We are the number one Kia Store in the Region, selling over 500 vehicles monthly. With the most aggressive pricing across the Nation. If you have any other questions, please give us a call, so we can again try to help your situation.