Lawrence Kia

Lawrence Kia responded

Mr. Moore, Thanks for explaining your frustrations about our phone system and your issues with trying to get a hold of us. I understand how frustrating it can be sometimes with not being able to talk with your advisor and having to leave a message. As I explained to you in our conversations, in our process, we ask for your email so we can have another means to communicate to you, and you declined this option. Phone was the option we had. We returned the 2 phone calls that were missed to the service department. I will also have our phone communication before hours checked.

08jmoore03 responded

I only got one returned phone call not two. And I did not refuse a return email. What I told them was I didn't get a response the first time I requested assistance a few weeks ago and saw no reason to request an email request if they are not going to respond as they didn't do a few weeks ago. Don't misquote me. That has been a lot of the trouble. You people don't listen to me, mis quote me, or just plain ignore me and hang up on me. I would appreciate it if you would keep to the facts.

Lawrence Kia responded

Thank you Clodfelters for your great review! Chris is great to work with. I'll make sure he sees this.

Lawrence Kia responded

T, Thank you for your review, and I apologize that your daughter had less than an exceptional experience during her visit. There seems to have been a miscommunication. We do have K5s available for reservation. K5s may take at least a few weeks to arrive or even receive ETA as to when they will arrive. Some units already have dates assigned by Kia, and others are awaiting to be assigned. Please be assured they are coming, and we would love to earn your daughter's business with our simple reservation process. We are currently taking reservations both in-store and remotely. Please give us a call and set an appointment or ask about our easy remote deal process.

Lawrence Kia responded

Thank you G for the good review! Lopez and Dodge do a great job.

Lawrence Kia responded

Mapisocki, Thank you for the great review! A smooth car buying experience is our goal! Glad you are happy.

Lawrence Kia responded

Thank you Blake for your great review! Congratulations on the sweet ride!

Lawrence Kia responded

Viking, Dishonesty is not something we portray here at Lawrence Kia. You called in and set an appointment based on today's pricing. After coming to the dealership and talking about pricing, you didn't qualify for today's price, which it clearly states on our website. You did not have a trade nor planned on financing. We explained our pricing. You got upset and then told us your offer. Madison, our sales manager, said she would do your price, which was basically our today's price but to do that price, you would need to finance to at least qualify for one of those incentives. We were transparent about what we could do for you and your situation. You neglected to take advantage of the great deal we could give you on a vehicle. We are the number one Kia Store in the Region, selling over 500 vehicles monthly. With the most aggressive pricing across the Nation. If you have any other questions, please give us a call, so we can again try to help your situation.

jlwright77 responded

I still have the text messages saved. It was never mentioned that the vehicles you were offering were weeks away. You knowingly led me to drive from KC to your dealership to show me a different vehicle that was not what I was looking for.

Lawrence Kia responded

Jonathan, we have tried to call you several times to get this resolved for you, and you refuse our calls. However, since you keep bringing up these text messages, let's air those out. You - "Primary interest is a Sorento. I can't tell from your website what vehicles you actually have on your lot" Brandon - "It's hard to tell what is here and available because they come and go so fast. Have you been able to test drive a Sorento during your search?" You - "Interested in an SX Prestige AWD" Brandon - "We have 4 of the X-Line SX Prestige available at the moment. Any color you're looking for?" Let us clarify the word "AVAILABLE" That means we have four ready for you to purchase, meaning they are either here or will be here within the next week or so. In which case, they are here right this very minute. You would be driving a Sorento SX Prestige AWD today had you come in and listened to your options; instead, you chose to get upset at our sales staff. Regardless, another message went out to you BEFORE you entered the dealership. "Sounds good. I'll give you a call around 9 after I confirm with my managers that there is still a Sorento to check out. How does that sound?" To which you responded, "That should be fine I do have a chiropractor appointment at 9 so if you don't get me just leave a message and I'll call you back" Brandon responds, "Got it. I just want to make sure I don't bring you out for no reason." Later Brandon tried to call you to confirm those details, and the both of you played phone tag for a while, and we were unable to speak to you on the phone before you arrived. He then texts you again, "Sorry about that. I tried picking it up and it hung up the call. We do have a X-Line SX Prestige to demo and a new Sorento as well but I don't know which trim it is. What time are you thinking later?" At that point, we were very transparent about what we had on the lot minus the trim level of that second unit mentioned. Brandon clearly stated he had one for you to test drive and the other ready to purchase. You are the one that chose to come in, and we didn't force you or mislead you into coming into the dealership. Even still, Brandon tried to apologize to you since the one we had ready to buy was FWD and admitted he should have done more looking into that unit for you. We never mentioned that we had four units on the lot. We are sorry for any confusion you felt. We feel we were transparent from the start that inventory is tight and changes by the hour. We wish you well in your search.