Lawless Chrysler Dodge Jeep Ram

I was very pleased with my experience at Lawless. Finding the car on line was very easy and calling to schedule a time to look at the car was very simple. When we walked in we were greeted immedia Finding the car on line was very easy and calling to schedule a time to look at the car was very simple. When we walked in we were greeted immediately and very friendly. We were able to drive the car within minutes of being there. We also didnt feel pressured at all. We bought the car and the dealership worked quickly to get it registered and we picked it up the next day. More

My first contact with Lawless Jeep was by sending an e-mail about a new 2010 Jeep I saw on Auto Trader.com. My request for info was quickly answered by Lacey in their Internet Sales Dept. Her and her m e-mail about a new 2010 Jeep I saw on Auto Trader.com. My request for info was quickly answered by Lacey in their Internet Sales Dept. Her and her manager, Mike couldn't have been more helpful and answered all of my questions concerning price, financing, delivery and equipment on the Jeep we were interested in. After putting a deposit on the Jeep roughly 2 weeks after our first contact we were turned over to Phil in Sales. We set up a Saturday appointment and drove the 5 hours from our home in New Hartford, NY to Woburn, MA on a Friday night. We had dinner at a resturant reccomended by Lacey & Phil and stayed where Phil suggested. Both were winners. Saturday we finally got to meet everyone and closed the deal on our dream Jeep. There did end up being a glitch in our promised delivery. We later found out Lawless was very shorthanded that week due to vacations and some illness that was unexpected. This was later addressed by the director of sales to our satisfaction. We are very satisfied at this point with our new Jeep. We (my wife and I) have never been treated so well at a car dealer. From the first phone contacts to final delivery everyone was professional, yet friendly and got along with us as if we had known them for years. I would gladly drive 272 miles one way again to buy at Lawless, and would recommend anyone else who asks to do the same. More

This dealership treated my parents and myself with respect and really made us feel welcomed without any hard sales pitches or pressure. Salesman allowed us a test drive which was quite lengthy and inf respect and really made us feel welcomed without any hard sales pitches or pressure. Salesman allowed us a test drive which was quite lengthy and informative. I will definitely recommend Lawless Dealership to others. More

This dealership treated my parents and myself with respect and really made us feel welcomed without any hard sales pitches or pressure. Salesman allowed us a test drive which was quite lengthy and inf respect and really made us feel welcomed without any hard sales pitches or pressure. Salesman allowed us a test drive which was quite lengthy and informative. I will definitely recommend Lawless Dealership to others. More

My experience at Lawless was wonderful on the sales side. Phil Ossino was friendly and helpful in navigating our complicated schedules for meetings and pick-up! The only negative part of the experience was Phil Ossino was friendly and helpful in navigating our complicated schedules for meetings and pick-up! The only negative part of the experience was that the service department forgot to install the cross rails for the roof rack. They then stated that I would have to wait an additional hour for the rails to be installed. I was aggravated with this because it was their mistake and were not willing to go out of their way to fix it in a timely manner. Phil made every effort to install the cross rails himself. When he did convince a mechanic to come help him, the mechanic was giving him a hard time and mocking him for not being able to install the rails himself. Once we returned inside, we found that the finance manager had placed the financial paperwork on Phil's desk and expected him to go through and explain it all to me while I signed everything. In my opinion, Phil is a salesperson, not a mechanic or a financial manager, and should not have been put in that position. However, he did a great job covering for other employees who did not seem to want to do their entire job. Again, I want to reiterate that PHIL OSSINO was fabulous and extremely helpful, even in difficult situations. More

Initial contact with Danielle based on internet sales and positive reviews from this web site. When I arrived @ the dealership everyone was friendly, helpful and professional. Phil Ossino is my sales guy, positive reviews from this web site. When I arrived @ the dealership everyone was friendly, helpful and professional. Phil Ossino is my sales guy, very professional, upbeat, knowledgable. The folks who work here are a team, work well together and are happy! I got what I think is the best deal in this region (based on quotes from other dealers for the same product). Danielle and Phil kept checking in with me on my process of searching for a vehicle. They want to sell cars and realize that if the customer's needs are met they will sell that car and very likely a car for the customer's friends, family etc. I went to Lawless twice. Each visit was pleasant and stress free. I was offered coffe, water and on the evening of the sale pizza. The paperwork process requires some waiting and everyone (even sales folks who weren't involved in my purchase)made sure I was comfortable. The showroom is clean (restroom included). My goal is to pay off this new Jeep Liberty ASAP and return again for another car. Lawless has a winning team. I will referring friends and family. More

Satisfied with the entire process from my first email to the dealership to buying and picking up my vehicle. There was no undue pressure applied by the salesman or finance manager. My day spent at the deale the dealership to buying and picking up my vehicle. There was no undue pressure applied by the salesman or finance manager. My day spent at the dealership was generally fast-paced but relaxed which made it easy to agree on and close on this vehicle. More

I had a great experience with Lawless Chrysler Jeep. I purchased a Jeep at a great price and had excellent service. I will recommend Lawless to everyone. Tom Haddad and Richard Lawless both listened to purchased a Jeep at a great price and had excellent service. I will recommend Lawless to everyone. Tom Haddad and Richard Lawless both listened to my needs and found the perfect car for me. thank you, Jenna Neer More

I contacted Nick about purchasing a new truck my husband was in love with for a surprise for his 40th birthday. I contacted Nick and explained the situation about it being a surpise. He was awesome througho was in love with for a surprise for his 40th birthday. I contacted Nick and explained the situation about it being a surpise. He was awesome throughout the entire process. I contacted him on a Monday and i had the new truck in my driveway waiting for my husband when he got home on Thursday. Nick even brought the truck to my house himself...on his day off, because that day was most convenient for me. I couldnt believe how helpful he was and so willing to work around my schedule. Everything was done so quickly i couldnt believe it. He returned every call i had in a short time and answered any question i had immediatley. I cant say enough good things about him. I went into the dealership very nervous about the purchase but he walked me through everything and it was a piece of cake. I HIGHLY recommend Nick to anyone and am very grateful for everything he did to help me surprise my husband. Thanks again Nick! More

I was very please with the amount of time the salesman Nick Dicarlo spent with me to complete the transaction no game playing at the time of accepting the offer and negotiating a very good price for the J Nick Dicarlo spent with me to complete the transaction no game playing at the time of accepting the offer and negotiating a very good price for the Jeep Liberty also I did not feel pressured to buy the car at any time, I usually don't trust any salesmen but Nick seemed to be genuine, I would recommend him and the dealership to family and friends. More