
Lawless Chrysler Dodge Jeep Ram
Woburn, MA

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Purchase of a used 2008 Dodge Titan Went to purchase a 2008 Dodge Titan that they had advertised. The dealership would not go any lower than $200.00 of sale price. Also they charge $495. Went to purchase a 2008 Dodge Titan that they had advertised. The dealership would not go any lower than $200.00 of sale price. Also they charge $495.00 for document fees. How can they charge this much for something that they have to give you and is done by a computer program. The salesman was not pushy, but he was very reluctant to take my offers to the money person. They also told me that because it was an " Internet special" they were not willing to negotiate. One of the things that really turned me against them was when the salesman told me if I walked from the deal he would not get paid as he is not an hourly employee. I could care less how he makes his money. His general manager then came over and told me that even at the asking price I was getting a good deal! I walked out on them and they asked if I was financing. I said I have cash money right here right now. Walked out the door! Will never buy from them and would not recommend them to anyone. They even had the nerve to e-mail me a copy of the NADA price to try to get me to change my mind. This dealership also said the vehichle was a fresh trade and had new tires. Tires were bad a needed replacing. The carfax showed that they bought the car at an auction 3 months ago. Don't buy from them! More
Purchase of Jeep Grand Cherokee Laredo I went to Lawless to look for a new Grand Cherokee and Mike Kemp took us up to the lot to look at what they had in stock. I found the very model in t I went to Lawless to look for a new Grand Cherokee and Mike Kemp took us up to the lot to look at what they had in stock. I found the very model in the right color that I'd dreamed of having for a long time. Mike was professional and friendly, as well as knowledgeable and helpful. He let my husband and I test drive the one I was to purchase and he spent a long time showing us all of the features. At no time did I feel pressured. Mike showed us the extra accessories that I wanted that were installed on other models in the lot and once he was sure of which ones I wanted, he ordered them and they were installed within two days. I would definitely recommend this dealer. I wish that the sticker inspections could be performed at the dealer, but this would not affect the excellent rating that I feel they deserve. Thank you, Mike! More
Purchased a New Chrysler 200C 2015 I went to Lawless to look at the new Chrysler 200. Tom Haddad had me drive one and I really liked it. I wanted the color red which they did not have I went to Lawless to look at the new Chrysler 200. Tom Haddad had me drive one and I really liked it. I wanted the color red which they did not have. They got one for me in just a few days. I never felt pressured at all and they treated me well on my trade in. When I picked it up Tom came in on his day off and spent over 1/2 hour with me explaining all the controls. Also told me if I had any questions at all to feel free to drop by for any assistance. I stopped by after a few days with a question when Tom was not there and another one of their salesman answered my question and helped me connect my telephone to the system with no questions at all that he was not my salesman. Its like one big family! Not only do I recommend this dealership to purchase a vehicle, but their service department is really good as well.. More
Purchase of Vehicle on Short Time Frame I went to Lawless with a list of 7 vehicles to view, a set price limit and a very limited amount of time to get this done. Sham took the time to under I went to Lawless with a list of 7 vehicles to view, a set price limit and a very limited amount of time to get this done. Sham took the time to understand the parameters that I was working with. He took me to look at the vehicles listed and also brought up the idea of leasing as a way to resolve my situation. While on the tour, Sham pointed out a vehicle not on my list, but fit nicely into my parameters. After checking out the vehicles on my list, I took the other vehicle on a test drive. It fit my situation better then the ones on my list and I purchased the vehicle. If Sham did not go the extra mile, and look beyond my list, I would not have seen this vehicle, which I should be driving now for a long time. Thank you Sham. More
Amani is awesome ! I came here looking for a honda civic. Amani was nothing short of professional when it came to looking at cars. He figured out what I could afford a m I came here looking for a honda civic. Amani was nothing short of professional when it came to looking at cars. He figured out what I could afford a month and looked at cars within my price range. He didn't try to sell me anything I didn't want and was up front and honest about every aspect. They were short staffed but you wouldn't know it. Amani made us feel as though we were the most important customers there. I will definitely be back ! More
Lawless They went above and beyond!!! Very satisfied with our whole experience. Would definitely recommend this deal ship. Will continue to do business with t They went above and beyond!!! Very satisfied with our whole experience. Would definitely recommend this deal ship. Will continue to do business with them. This is our second vehicle that we bought from here. The service just keeps getting better!!! More
What else to say but a great experience from the time I walked in to the time I walked out with my 2013 dodge ram sport I love it!!! Dimitar was awesome! walked in to the time I walked out with my 2013 dodge ram sport I love it!!! Dimitar was awesome! More
Jack was great to deal with. He was honest and did what he could to make deal happen. Would recommend this dealership and direct people to jack. he could to make deal happen. Would recommend this dealership and direct people to jack. More
My husband and I were looking for a new Jeep and we came to Lawless and met Kanita who was very helpful, understanding, and sold us a brand new Jeep Cherokee at a good price. excellent customer service. I w to Lawless and met Kanita who was very helpful, understanding, and sold us a brand new Jeep Cherokee at a good price. excellent customer service. I would recommend her to anyone who is interested in buying a new Jeep Chrysler vehicle. More
My fiance and I had seen a vehicle listed on the website we were interested in. We came into the dealership and asked specifically about this vehicle. We had the opportunity to take it for a test drive and we were interested in. We came into the dealership and asked specifically about this vehicle. We had the opportunity to take it for a test drive and loved it. We decided to work the numbers and see if it was something we could do. Kanita and the rest of the staff were extremely helpful in this entire process. We did end up purchasing the vehicle and are very happy with it. They were able to work with us and our budget and get us into the vehicle we wanted. We never felt any pressure to look at other vehicles or spend more money than we wanted to. It was a pleasant experience and I would definitely recommend this dealership to others. More