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Lawless Chrysler Dodge Jeep Ram
Woburn, MA
867 Reviews
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January 30, 2015
Not personable and very arrogant I placed an inquiry online about a jeep Cherokee, Mary got back to me and was very pleasant. I was on my way home so I told her I would come in to spe I placed an inquiry online about a jeep Cherokee, Mary got back to me and was very pleasant. I was on my way home so I told her I would come in to speak in person. She put me in contact with Amani who was also very personable and friendly. I told him I was interested in buying and motivated to do so in the next few weeks. We talked numbers for a few minutes then his sales manager, a bald guy came over. It was over at this point, before he sat down he said "tell me about the deal you want " I can't help you really since you aren't going to buy until February" mind you I wish and hope to buy within two weeks as I told him I live in the city and its a mess from the recent snow storms and don't want to risk something happening to a brand new car. He was very combative the whole time and out right condescending, maybe because I am a woman and had questions about different packages and what was included. He told me again "I can't do anything for you if you don't plan to buy today" making me extremely uncomfortable as I wanted to get information from them as it was the second dealership I visited. When I told him what another dealer was offering and pulled up the window sticker on my phone he said "ya go to them" and sat back in his chair. This was the worst customer service I have ever seen and completely ruined my experience at Lawless. Too bad one rude employee can ruin a sale for another employee. This dealership should really re-think their sale tactics -Erica More
by Erica
Employees Worked With
A bald guy (terrible), Amani Wilson
January 02, 2015
Sleazy new car pricing practices - PAY ATTENTION TO DETAILS! Very sleazy pricing practices on new car sales. Just came from there, had THEIR website ad in hand, they evaluated my trade, and came back with a wor Very sleazy pricing practices on new car sales. Just came from there, had THEIR website ad in hand, they evaluated my trade, and came back with a worksheet. Buried in the worksheet was the cost of the vehicle at $2,000 HIGHER than their website ad for the EXACT car we were discussing! When I questioned the sales girl on it, she just put her hands up and said "that's my manager that did that, not me!" It was a sleazy tactic to attempt to squeeze $2,000 more out of us! The website ad lists the car at $31,343. The worksheet had the price at $33,343, and all she wanted us to look at was the nice trade in value they were giving us, and not look at the vehicle pricing on the sheet! If we had not paid attention to the details in the worksheet, we'd have totally gotten screwed! Make sure you go through all the figures in detail if you're going to buy from this dealer.......we didn't buy there, and are on our way to another dealer. They totally take advantage of people's lack of knowledge in the process. Totally sleazy. BEWARE! More
by Gcgmancon
December 31, 2014
Terrible Customer Service/Management Worst customer service/management ever! I have been a long standing customer of theirs, have purchased cars, serviced cars, and bought parts for my W Worst customer service/management ever! I have been a long standing customer of theirs, have purchased cars, serviced cars, and bought parts for my Wrangler there. Went in wanting to trade in two vehicles for a used Grande Cherokee. Found one that we liked, test drove it, everything was great, until the offer for the trades. The Wrangler was well below what any research proved it to be worth. Alex the manager came over to talk to us about it. Talk about a stereotypical used car salesman! In our negotiations, he came up to a "hypothetical" number that seemed more reasonable, but we just didn't love the Grande Cherokee enough to pull the trigger. Cut to a month later, we have now been to several dealerships, received several offers, and driver dozens of cars, still not finding the right one for us. We found one of the Lawless website, and made an appointment to see it. Waited 10 minutes past our appointment time, test drove the vehicle, decide to start talking numbers....again are low balled on trade values. (low balled by 8-10K). Again, Alex comes over to talk to us. He again does his used car salesman tactics. Throwing out hypothetical numbers, fast talking, talking auction details, etc. When we discuss his previous offer for the Wrangler, he states that the number he gave us was a hypothetical and he never would have given us that trade value anyway. When we questioned his sales tactics, he claims he only cares about money. Granted it is his job, but he is selling to the public. When I called him on this, he back pedaled claiming "Well, yeah it's about the customers too..." He told us he was unwilling to move any more on values or his car price because he wouldn't be making enough money on the deal....again I go back to the fact that I have been a customer of theirs for close to ten years. Too bad he is such a slimy salesman...the service department has always been great to us. Will NEVER go back, and will be advising family members that have also been long standing customers to avoid as well. More
by mishb16
Employees Worked With
Alex, Mike Kemp
November 26, 2014
Smooth and exceptional Went to go test drive q 2014 Dodge Durango Citadel today. I wasn't necessarily set out to purchase from Lawless. They had the only Citadel in the ar Went to go test drive q 2014 Dodge Durango Citadel today. I wasn't necessarily set out to purchase from Lawless. They had the only Citadel in the area with the features I was most interested in. After the test drive, I decided to ask what was the bottom line price I could get for the vehicle? Myself and the sales person went back in and he wrote up my offer and brought it to the sales manager Alexi. There was no back n forth, it was a direct negotiation with the Sales Manager and in the single conversation we arrived at a number. Shook hands and processed the paperwork. I was done in 2 hours, this is how every dealership experience should be, to the point, no BS and just do the deal. I've never experience this level of competency and willingness to be forthright in their dealings. Well done, I pick up my new Citadel on Saturday! More
by BBjrhome
Employees Worked With
Alexi, Sales Maanger, Amani Wilson
November 01, 2014
Jeep Compass 4x4 I purchased a 2014 Jeep Compass 4x4 from Kanita Biloglavic at Lawless in Woburn. She was very polite, knowledgable and always smiling. My paper work w I purchased a 2014 Jeep Compass 4x4 from Kanita Biloglavic at Lawless in Woburn. She was very polite, knowledgable and always smiling. My paper work was done in a timely manner. She showed me the controls in the car, which made me feel very comfortable. Love the leather seats,back up camera, radio and voice activation system. The back seats had lots of room. I took the car to my parents to see if they are comfortable with it. We all loved it. If anyone wants to buy a car at Lawless see Kanita she is the best. I rate her a high 10. More
by cherylmar6
October 31, 2014
new chyrsler 300c Tom Haddad and Chris Chapman were great. Not only did Chris get me a great rate on my loan. Tom when out of his way to make the experience great. Tha Tom Haddad and Chris Chapman were great. Not only did Chris get me a great rate on my loan. Tom when out of his way to make the experience great. Thanks Tom and Team. More
by 03redpony
Employees Worked With
Chris Chapman
October 21, 2014
Down to earth staff Joe Murray and Steve Pedro did an excellent job preparing the paperwork. I normally find myself waiting much longer in dealerships. This time, the onl Joe Murray and Steve Pedro did an excellent job preparing the paperwork. I normally find myself waiting much longer in dealerships. This time, the only waiting was on the bank and had the truck next day ready to go. Joe seemed honest and was never pushy. Two traits I prefer and will give positive reviews. I would buy again from Joe and Steve. More
by Steven P
Employees Worked With
Joe Murray, Steve Pedro
September 27, 2014
Data not consistent All the data he gave me was so ridiculous. ... I did run the data thru their site calculator and the result looks much reasonable. Unbelievable! All the data he gave me was so ridiculous. ... I did run the data thru their site calculator and the result looks much reasonable. Unbelievable! More
by Mamadou A Niang
Employees Worked With
Sales person
September 24, 2014
New car purchase I am a loyal Lawless customer and was interested in purchasing a new Chrysler 200 ltd. I was referred to Kanita Biloglavic by a friend. She was very h I am a loyal Lawless customer and was interested in purchasing a new Chrysler 200 ltd. I was referred to Kanita Biloglavic by a friend. She was very helpful, pleasant, and knowledgable. I would encourage anyone that is in the market for a new Chrysler to speak with her. I have Kanita to thank for my new car. I love it. Bob from Woburn More
by bobandlindab
Employees Worked With
Kanita Biloglavic
September 11, 2014
Wanted To Purchase a Used 2013 Hyundai Santa Fe DO NOT GO THERE. We drove 45 minutes to look/purchase a 2013 Hyundai Santa Fe. We had Kanita as a saleswomen. We went to the SUV and it would not s DO NOT GO THERE. We drove 45 minutes to look/purchase a 2013 Hyundai Santa Fe. We had Kanita as a saleswomen. We went to the SUV and it would not start. Absolutely dead. They said it was the battery in the remote causing it not to start??? Well I know better. I convinced them to jump it and the used car manager came out to help. The person who was jumping this put the cables on the wrong posts and this caused the something to be burnt out and the was going to have to be brought to a Hyundai dealer to be fixed. I said this was crazy because we came 45 minutes on Labor Day to drive this and all the used car manager said was go put a deposit on it and then you can drive it when it is fixed and walked away!!! Not nice or professional!!! We went into and attempted to put a deal together so I could leave a deposit and they wanted NOTHING to do with dealing. They were not budging on the price and was low balling me on my trade and the used car manager told the sales manager he is firm on the trade value. They tried to get me to finance for 84 months and the cost would be more than a new Santa Fe. After an hour and a half of a manager trying to get me to agree to a payment that was well over my budget and a term that much longer than I was willing to go with absolutely no flexibility my wife and I left. I was even told that they did not have to negotiate because the price was so low they will get that from an auction. They had the SUV for over 2 months at this point. The saleswoman was good but had no say in anything. The manager contacted me 2 times over the next few days telling me it was a great deal but still not adjust the overall deal. 8 days after this started Kanita e-mailed me their best offer which again was not changed and might have even been higher. She e-mailed me another time with their absolute best offer which was still unacceptable and only a few dollars less than where the started. After I told them I had NO interest anymore I noticed they dropped the price over $900 on the web. I guess they had room to move and the auction statement was inaccurate. They were also charging $500 for documentation fee - how ridiculous is that. I will never go there and have already told many about this. Believe me there are many better options so I would stay away. More
by karageo
Employees Worked With
Kanita, Alexander, used car manager
