Lawless Chrysler Dodge Jeep Ram

Maximize the customers time Called to make appointment to replace tire sensor. Explained needed new sensor due to fault code. Get there and they tell me Im correct but have to Called to make appointment to replace tire sensor. Explained needed new sensor due to fault code. Get there and they tell me Im correct but have to order part and make another appointment. Why couldn’t they tell me when I made appointment they don’t have this $20 part in stock instead of having to waste my time another day to do a 30 minute repair. Come on Chrysler Let’s be efficient and effective for the customer. We’re spending upwards of $40K on vehicles these days so why not try to accommodate them anyways possible. More

Service center is terrible Sales department was great but service department is very poor. They never answer the phone and had my car for days without being able to get in conta Sales department was great but service department is very poor. They never answer the phone and had my car for days without being able to get in contact with them and no phone call. After 4 days of having my car nothing was done. I ended up picking up my car unfinished because I was fed up. I won’t go to the service department unless I absolutely need to More

Service took too long and had to go back at least 2 times Twice in the past I had trouble starting my car and had it towed to this dealer. Both times the dealer said they fixed the ignition problems. However, Twice in the past I had trouble starting my car and had it towed to this dealer. Both times the dealer said they fixed the ignition problems. However, I had trouble a 3rd time, so decided to take it to them one more time. In addition, I started hearing some weird noise coming from the back of my Jeep Grand Cherokee. After leaving the car at the dealer and getting a rental, I didn't hear from them for a few days, and had to call to check on the car. At which point, I was told the noise was because the nuts on the tires were not tightened properly. The interesting thing is that I do all my maintenance at this dealer, so I'm not sure how the nuts were not tightened properly. The also informed me that they needed to replace the wind module for the ignition system and that while it is covered by my warranty the delay was due to the difficulty in getting through to Chrysler to get authorization for the work. This lasted for 2 weeks, during which I was the one who kept calling instead of them calling me for updates. At the end I asked them to start the repair work while they are trying to get the authorization from Chrysler, and that finally got things going and the authorization was granted. When I went to pick up the car, turns out the technician took out the car ignition button and was using the key to start the car. When I asked them why, they weren't sure why, and found out the button was no longer working. So I asked them to keep the car and fix the button, which they did about a week later, and didn't call me to let me know until they realized that I still had their rental car. The fact that I had to call to get updates, that they weren't diligent in pursuing the authorization from Chrysler, and that their technician thought it was okay to return the car to me without a working ignition button is the reason I will no longer use this dealer for my maintenance work and will be going elsewhere. This is the complete opposite of customer obsession. More

Awesome Lawless made it easy too come back a second time.Amani Wilson was easy to get along with Made sure all my questions were answered ..Amanni pleasure t Lawless made it easy too come back a second time.Amani Wilson was easy to get along with Made sure all my questions were answered ..Amanni pleasure to deal with.. More

Great experience. They are attentive to our needs. They did not try and sell us on anything we did not want. i would recommend them to friends. They are attentive to our needs. They did not try and sell us on anything we did not want. i would recommend them to friends. More

Service was excellent I was very pleased with the service that I received at Lawless. I brought my Jeep in for an oil change, and everyone on the staff was excellent, from I was very pleased with the service that I received at Lawless. I brought my Jeep in for an oil change, and everyone on the staff was excellent, from the service advisor to the technicians. The work was completed quickly, and to my satisfaction. More

Easy one stop shopiing Tofik helped clarify leasing misconceptions and we were finally able to come to an agreement. He was extremely pleasant to work with. Picked up the Tofik helped clarify leasing misconceptions and we were finally able to come to an agreement. He was extremely pleasant to work with. Picked up the car within 24 hours of closing the deal. More

Very professional and knowledgeable staff—great experience. I leased another vehicle from Lawless because I’ve had good experiences each and every time I’ve visited the dealership. I believe this is the 6th veh I leased another vehicle from Lawless because I’ve had good experiences each and every time I’ve visited the dealership. I believe this is the 6th vehicle I’ve purchased here and I’ve been very satisfied with the service I’ve received. More

Easy to work with This is the fourth vehicle I have purchased from Lawless. They are easy to work with and there is truest no bull. Michael Colby was extremely busy, bu This is the fourth vehicle I have purchased from Lawless. They are easy to work with and there is truest no bull. Michael Colby was extremely busy, but made us feel we had his full attention. More

Awesome car buying experience Just got a brand new jeep grand Cherokee from Mike Colby I highly recommend him for anyone car shopping. Totally stress free experience and I was in a Just got a brand new jeep grand Cherokee from Mike Colby I highly recommend him for anyone car shopping. Totally stress free experience and I was in and out the door in 90 minutes. More