Lawless Chrysler Dodge Jeep Ram
Woburn, MA
Filter Reviews by Keyword
By Type
Showing 866 reviews
Purchase of new Ram 2500 vehicle I had an awesome experience at the dealership. The salesman Matt was a pleasure to work with. As a person who appreciates cars, I was amazed at how mu I had an awesome experience at the dealership. The salesman Matt was a pleasure to work with. As a person who appreciates cars, I was amazed at how much he knew about the vehicles technical attributes. Throughout the whole experience I felt that my sales rep was honest, straight forward, and strived to meet my needs. More
Great Customer Service I went in to look for a car that fit my budget but not to old. Not only did John Murphy find that car but got my deal done. I didn't spend more than f I went in to look for a car that fit my budget but not to old. Not only did John Murphy find that car but got my deal done. I didn't spend more than fours hours in the dealer in total time. I went in on a Sunday and was driving my new car Monday afternoon. Chris and Kevin gave me a great deal and very happy. This is my 3rd purchase from this store ill always shop there first. Thank you More
Internet sales is a joke I made an inquiry about a used Grand Cherokee and asked for their best price because I was ready to buy and knew exactly what I was looking for - I ju I made an inquiry about a used Grand Cherokee and asked for their best price because I was ready to buy and knew exactly what I was looking for - I just needed a reasonable number to work with. James responded with the price listed on the website (what a joke, right?). He said that if I come in someone would be happy to work with me on price, but I really just need to see the car. Now, I'm no expert at wasting people's time, but where I work, I try to accommodate the customer rather than give them the runaround as a ploy to get them into the office. Instead of engaging in some kind of meaningful discussion on price, he sent me links to the price of other cars similar to this one to show their price was better. Obviously I had already done my research and knew where their price fell, that's why I reached out to them to begin with. I was trying to save some hassle by getting a better price before I wasted half a day going to the dealership I gave them one more shot at talking price and he said there was nothing he could do over email. I told him I was all set. The very next day, the internet manager (Ryan Forbes) emailed me asking to come in again and ensuring me that his goal was to ensure total satisfaction. I replied and again asked for their best price on the vehicle or to remove me from their system. I received no response. Great customer experience, huh? Bottom line is that these guys lost an easy sale if they had chosen to operate with even a modicum of professionalism. Don't waste your time with these guys when there are plenty of other decent Jeep dealers in the area. More
Great Customer Service and Amazing Jeep! I went in to find my dream Jeep with a tight budget. I found it at Lawless! Sean Sullivan, our salesman, was so genuinely nice actually cared about pu I went in to find my dream Jeep with a tight budget. I found it at Lawless! Sean Sullivan, our salesman, was so genuinely nice actually cared about putting me in a car I loved and could afford. He never tried to sell, just kept asking what I wanted how he could help. The finance manager, Rick, really helped out by matching the interest rate I wanted and was able to get me into my dream Jeep in a couple of days! Can't say enough good things about the guys over at Lawless, definitely worth a try.. and make sure to visit Sean. More
BEST SALES EXPERIENCE AND CUSTOMER SATISFACTION A++++ I have bought a few cars in the past years and I never had a smoother buying experience and one of the best customer satisfaction experience startin I have bought a few cars in the past years and I never had a smoother buying experience and one of the best customer satisfaction experience starting with the internet business sales guy to the sales manager Chris to the excellent sales guy John Murphy ,which I would highly recommencement to call when you are in a market for a new or used car He really cares about his customers .Lawless is a great place to visit for a large selection of cars and the best competitive pricing They have the very best selection for new or pr owned 5 PLUS STARS More
Amazing This guy is not your typical car salesman.. He isn't out to get your money he's really trying to get you into the car the fits you best. I was so unsu This guy is not your typical car salesman.. He isn't out to get your money he's really trying to get you into the car the fits you best. I was so unsure of what I wanted or could afford and we sat down and talked for hours until finally we came to an agreement and it was honestly the best car buying process I've ever been through. More
Great people at Lawless Went in to have my vehicle serviced at Lawless Jeep. The service department was top notch they were very professional. The mechanic that worked on m Went in to have my vehicle serviced at Lawless Jeep. The service department was top notch they were very professional. The mechanic that worked on my car was the best. Frank worked great with me also. I met Matt Saia in the showroom and he listened to my problems and helped me out. I ended up trading in my vehicle for a new 2016 Chrystler 200 very nice auto, has plenty of power and gives a great ride. Matt took excellent care of me walked me through all the trans in process. Got me some great financing and drove out with a new vehicle. The whole dealership, was clean wide selection of vehicles to choose from and from service dept to showroom. I give them a 10+ on everything. thanks Lawless Jeep, and a special thanks to Matt Saia More
6 hours of xxxx bought new Jeep, credit approved, documents signed,plates on car,ready to leave right? Wrong!! Manager was needed before registration could be issu bought new Jeep, credit approved, documents signed,plates on car,ready to leave right? Wrong!! Manager was needed before registration could be issued but no manager was on sight. OK, salesmen will call...no call back. 6 hours after arriving at showroom i had to remove my plates from vehicle, remove my stuff and drive home in my old car. I left msg for operations manager and (Jeff Wray)still have heard Nothing!! Car was dropped off at my house today by someone i never saw and not one word about this horrific treatment. More
Used Car Purchased Many thanks to Sean Sullivan, Kevin McKenna and Managers for their professionalism at Lawless, Inc. I just purchased a 2012 Mini Cooper Countryman an Many thanks to Sean Sullivan, Kevin McKenna and Managers for their professionalism at Lawless, Inc. I just purchased a 2012 Mini Cooper Countryman and I am very happy with it. The entire transaction ran smooth without any pressure or stress, a welcoming atmosphere. I was extremely impressed with the delivery of my Vehicle, the cleanliness and attention to detail. This purchase was comparable to my past dealings with Fred Foster Thank you! More
They Will Sell Your Info To Warranty Companies And you will get countless calls EVERY DAY offering extended warranties etc. I think I will have to change my freakin phone number and when I email or And you will get countless calls EVERY DAY offering extended warranties etc. I think I will have to change my freakin phone number and when I email or call them they of course don't reply or have anything to say. I literally wont buy another car from them again based on this alone! More