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Lawless Chrysler Dodge Jeep Ram
Woburn, MA
866 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 08, 2017
Our experience with Michael. He was terrific! Michael Colby was absolutely fantastic! His knowledge, courtesy and patience was great! I would not only recommend Lawless, but also Michael for the Michael Colby was absolutely fantastic! His knowledge, courtesy and patience was great! I would not only recommend Lawless, but also Michael for the sales person! The only reason I am giving Michael, a 10, is because the scale doesn't go above the 10. He is an asset to Lawless, Inc., and I hope by giving my opinion it helps his future with Lawless, Inc. This Jeep that was just purchased when I drove it out of the lot, I felt like not only did I buy a Jeep, but met a great person! Good Luck Lawless, Inc., and I know if you take these remarks seriously, Michael Colby will be moving up the Lawless, Inc., Corporate ladder. More
by George and Linda
Employees Worked With
Michael Colby
August 03, 2017
Awesome Car, Friendly Service I loved my experience at Lawless! I had no idea what I was looking for but when this car peaked my interest Jared really explained everything about it I loved my experience at Lawless! I had no idea what I was looking for but when this car peaked my interest Jared really explained everything about it and led me to make a super informed descision. Even though I picked up my car on the last day of the month (big paperwork day) I still got the registration printed in a timely manner. My family has always shopped here and now I know why! More
by aschlieff83
Employees Worked With
Jared Ruiz
August 02, 2017
Excellent sales rep. Very knowledge and professional My sales person was very knowledgeable, listened and understood my needs and put me in the right truck. It was a very pleasant and positive experien My sales person was very knowledgeable, listened and understood my needs and put me in the right truck. It was a very pleasant and positive experience. More
by Bellathellama
Employees Worked With
Jared Ruiz
July 25, 2017
Under promise, over deliver Working with Jared made car buying/leasing an easy and educating experience. His constant communication, high level of education on the vehicle(s), an Working with Jared made car buying/leasing an easy and educating experience. His constant communication, high level of education on the vehicle(s), and how well he explains and articulates everything, makes the process incredibly simple. In addition, his character, enthusiasm, patience, and deep understanding, all correlate to how he'll never have any customer walk out with wasted time, or to have buyers remorse. Jared makes it so clear and concise, that an individual who's never even seen a car, or heard of a car dealership before, would be just as educated as the sales consultant himself. Jared understands the importance of win-win relationships, and the value of car buying experience. Jared is an individual who loves what he does, which makes the work a dream for any customer. I would send any and everyone to not only Lawless, but to Jared Ruiz. More
by Challenger17
Employees Worked With
Jared Ruiz
July 20, 2017
Amazing experience at Lawless Jeep, Woburn, MA After the A/C went in my Honda CR-V I decided it was time to treat myself to a new car. My daughter had recently purchased a new Jeep from Lawless and After the A/C went in my Honda CR-V I decided it was time to treat myself to a new car. My daughter had recently purchased a new Jeep from Lawless and was extremely satisfied with the deal and personal attention she received there. I went online and found a Jeep I liked. A 2017 Cherokee Latitude. I went to the dealship around 9:30 AM and sought out Jared Ruiz as he was the salesman that helped my daughter. From the moment I arrived to the time the sale was finalized, I was treated with the utmost respect and courtesy. Jared is truly professional in every way. I also dealt the Finance Sales Manager, Jack Dipietro who was also very professional and walked me through the entire finance process. After the deal was finalized, Jared personally drove my new Jeep to New Hampshire to deliver it to me. All in all, Lawless Jeep exceeded my every expectation and I highly recommend them to anyone in the market for a Jeep, Chrysler, Dodge or Ram. More
by KenUSN
Employees Worked With
Jared Ruiz
June 07, 2017
Sales manager agreed with 2 deals then call later & cancel I went in to lease a Ram 1500, as advertised "0 down plus fees for $178/month". I understand how the fees work (this is not my first lease). I underst I went in to lease a Ram 1500, as advertised "0 down plus fees for $178/month". I understand how the fees work (this is not my first lease). I understand I wasn't turning in a lease and I have excellent credit, but even after paying the fees I was told it would be around $300 a month. When I asked for an explanation, they had some excuse about lack of rebates. Why should that matter if I pay all the fees why would the monthly payment not be as advertised, or even close. So I then tried to lease a Grand Cherokee for similarly advertised lease and again they couldn't come even close to their ad. After a little negotiation and the salesman (who I don't blame for any of this) going back and forth to the manager we agreed on a price. When I asked if they could throw in a remote starter the salesman came back from talking with the manager and said "the sales manager made a mistake and cannot do the the deal for the price we agreed on". I was shocked, so I left. After being frustrated I called back a few days later to try again. We finally worked out a deal for the Grand Cherokee. When I went in to do the paperwork with the finance manager, I asked the sales manager about the original Ram 1500 lease. He asked which one. So I showed him their add. He then asked which truck would I like, so we went on line and I showed him. He wrote the stock # down and went and talked with someone else. He came back and said "I looked at the paperwork from the Grand Cherokee and we could do the same deal with the same money down for $179 a month on the Ram 1500. We will switch your deposit from the Grand Cherokee over to the Ram". He said come back later and we will have the paperwork ready. I was so Happy! Until about 2 hours later he called back to say they can't do it, the leases have changed. I asked how is that possible? You saw the advertised lease and stock # yourself. He told me that the leases just changed and they don't have any of those trucks left. It obviously didn't change on their website 2 hours earlier when he saw it himself. This is a sales manager who looked at everything, talked with someone else (I assume another manager), looked over my paperwork and went as far as to asked me which color truck I wanted. How could this possibly happen... AGAIN. That's 2 negotiated deals that were agreed on, then the dealer backs out of. I buy or lease a new vehicle every 2 or 3 years and I have NEVER been treated so poorly and disrespectful before. I can't understand how a business can operate like this. There are a lot of people out there who rely on their cars and are on tight budgets. Purchasing a new vehicle can be extremely stressful and this is how you treat people. Completely UNACCEPTABLE! More
by Andrew
Employees Worked With
Jared (salesman), Stephan (sales manager)
March 30, 2017
Matt Was Great! Matt is a dream salesman. He is knowledgeable, understanding, patient and thorough. Although I did not end up buying a car for personal reasons, he ma Matt is a dream salesman. He is knowledgeable, understanding, patient and thorough. Although I did not end up buying a car for personal reasons, he made sure we exhausted every option in order for me to get into a great car. He went above and beyond the normal car salesman experience and I would recommend him to anyone looking to buy a new car. More
by whosaidthat
Employees Worked With
Matt Saia
March 01, 2017
Excellent! Excellent service would definitely recommend to others. Jared Ruiz was very helpful and courteous. He made the experience one to remember. Jared worke Excellent service would definitely recommend to others. Jared Ruiz was very helpful and courteous. He made the experience one to remember. Jared worked with my husband and I to find exactly what we wanted and was extremely patient and helpful. Never met someone so helpful. More
by carlymarie94
Employees Worked With
Jared Ruiz
February 26, 2017
Amazing Experience I came to Matt Saia as a referral customer to lease my first car. Matt did not disappoint! He is extremely personable, charismatic and knowledgeable a I came to Matt Saia as a referral customer to lease my first car. Matt did not disappoint! He is extremely personable, charismatic and knowledgeable about the cars. His passion for the Jeep Wrangler made me even more excited to lease my own. Matt is a very trustworthy and honest man who treats his customers like royalty to assure they get everything they need/want out of there car buying/leasing experience. He will go to the ends of the earth to assure your process is as smooth as possible. More
by Breanna M.
Employees Worked With
Matt Saia
February 18, 2017
I was treated like a Friend! Matt is what every salesperson should strive for. His charismatic personality and and welcoming demeanor made it very easy to hear the great news. Eve Matt is what every salesperson should strive for. His charismatic personality and and welcoming demeanor made it very easy to hear the great news. Everything I wanted in the new vehicle and slightly under what I wanted to pay. This dealership will now have me as a life member. More
by Dave Rosato
Employees Worked With
Matt Saia
