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Lawless Chrysler Dodge Jeep Ram
Woburn, MA
867 Reviews
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Showing 867 reviews
June 25, 2018
Great customer service ****Edited to say: management reached out to me after hearing about my experience and was very accommodating and kind. He wanted to make it right ****Edited to say: management reached out to me after hearing about my experience and was very accommodating and kind. He wanted to make it right and I have to say that changed my mind about the dealership. I would use them in the future knowing I may have just had one bad experience but that doesn’t represent the dealer as a whole. I would certainly buy a car from them again I found a car I was interested in and I made a verbal agreement on the price and details of a car with the manager. I also put a $500 over the phone deposit down. I then loaded up my newborn baby and drove two hours to see the car. When I got there I was greeted by mike in sales. He showed us the car and it STUNK alike cigarettes. I have 3 children and never in a million years would I have put them in that. Why they didn’t detail the car before showing it is mind boggling. I then met with Steven from financing I felt extremely rushed. His comments that " we closed 22 minutes ago" were rude and made us feel unwanted. I understand it is Sunday, I understand they probably had a busy day, I understand they wanted to get home to his own family, but we should have been treated with the same respect as your first client of the day. When we decided to drive 90 miles it was already 230pm and the manager told us to come anyways. They also wouldn’t let me have a co-signer if they weren’t there in person which is ridiculous since it’s 2018. The last dealer I bought my car at allowed us to. We drove home 2 hours and they promised the car wouldn’t smell any when we went back. Well two days later we drove another 2 hours to pick it up and it smelled like they literally poured cologne and Febreze on it to mask the cigarette smell. I’ve had the car over 2 weeks and I have to leave my windows open daily to air it out. More
by annehdesaulniers
Verified CustomerEmployees Worked With
Jeff Wray, Erik Kirste
June 22, 2018
A 1 DEALERSHIP Very happy with the whole process I did not feel pressured at all answered all my questions so this why i gave the sales dept A 1 . The service depart Very happy with the whole process I did not feel pressured at all answered all my questions so this why i gave the sales dept A 1 . The service department was extremely nice also. I bought a vehicle from Lawless in the past and i was very pleased on my purchase all around. More
by zoeydog
Employees Worked With
Frank Mutz, Steve Pedro
June 22, 2018
Lawless is the best! I had a great over all experience at Lawless, the experience was soon good I went back the next month and purchased a second vehicle. We now we have I had a great over all experience at Lawless, the experience was soon good I went back the next month and purchased a second vehicle. We now we have 2 Jeeps from Lawless and my family could not be happier! Thank you Mike P. in sales and all of the managers at Lawless for making both large purchases a great experience. I will be back. More
by mike.bloch12
Employees Worked With
Mike Pontes, Erik Kirste
June 22, 2018
The Best of the Best !! The title speaks for itself; very professional, smart and extremely courteous. This dealership has an exceptional management team which is obvious The title speaks for itself; very professional, smart and extremely courteous. This dealership has an exceptional management team which is obvious the minute you walk in the door. A company is defined by it's leader and that's what makes Lawless "The Best of the Best' !!! Erik is a real pro and our main salesman Dwane Killion is BY FAR the best salesman my wife and I have ever had the pleasure to meet and work with. More
by rabvet1966
Employees Worked With
Dwane Killion (Salesman) -------------- *****, Erik Kirste
June 22, 2018
Great Service and Value This dealership is the best in the Boston area. I have purchased four vehicles from the team at Lawless and would recommend it to anyone looking for This dealership is the best in the Boston area. I have purchased four vehicles from the team at Lawless and would recommend it to anyone looking for a new or used vehicle. Steve in service is one of the best I have ever met. Thanks for a job well done! More
by joev01890
Employees Worked With
Steve Pedro, Tom Haddad, John Ogles
June 21, 2018
Lawless Service Advisors are outstanding Steve and Frank are outstanding Service Advisors. They are straightforward with repair estimates, and don't try to oversell you repairs that are not n Steve and Frank are outstanding Service Advisors. They are straightforward with repair estimates, and don't try to oversell you repairs that are not needed right away. The Service department does a great job of setting expectations, and delivering on repairs in a timely way. The entire team is friendly, and hoping to keep your business, and it shows. More
by MarkR33
Employees Worked With
Frank Mutz, Steve Pedro
June 21, 2018
Everyone at the service desk is very friendly Steve Pedro is the one I deal with every time I come in for service excellent service . The service I receive was excellent . I will continue to b Steve Pedro is the one I deal with every time I come in for service excellent service . The service I receive was excellent . I will continue to bring my car there for sevice More
by davidwalker396
Employees Worked With
Frank Mutz, Steve Pedro, Fred Foster
June 21, 2018
Great price and straight to the point sales team Overall I had a good experience in the purchasing of my car. The sales team was very attentive and did not waste my time and we were able to get a dea Overall I had a good experience in the purchasing of my car. The sales team was very attentive and did not waste my time and we were able to get a deal done quickly. One thing that can be improved is the communication between the online sales team and the in person sales team as there was a gap in communication regarding a couple of the details. The finance manager worked out the miscommunication quickly and we finished the deal with both parties happy. More
by lucho126
Employees Worked With
The finance manager did a great job working out a miscommunication , Tofik Shurdha
June 20, 2018
Lawless is a great dealer The service advisors, steve and frank are professional, courteous and speedy The service / parts manager, john is always pleasant and fair Lawless i The service advisors, steve and frank are professional, courteous and speedy The service / parts manager, john is always pleasant and fair Lawless is my dealer of choise More
by angeldrummer4
Employees Worked With
Frank Mutz, Steve Pedro
June 19, 2018
Engine light was on the checked it the rotated tires and it went out had gotten a new tire couple weeks ago and it was not worn as much as others simple thing to was on the checked it the rotated tires and it went out had gotten a new tire couple weeks ago and it was not worn as much as others simple thing to fix More
by robin_madden5
Employees Worked With
Adam
