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Lawless Chrysler Dodge Jeep Ram

Woburn, MA

3.7
866 Reviews

196 Lexington St

Woburn, MA

01801

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Showing 866 reviews

August 16, 2018

Good service but could be a wait Hour and half wait midday for "express" service.. Ive seen worse at other places though.. Service people themselves are very courteous and professiona More

by mjchaplin73
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dont know names
Aug 17, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

Thanks for taking the time to write a review, and recommending our Service Department. Sometimes we can get a little busy, so thank you for your patience and understanding. We look forward to helping you in the future. Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

August 16, 2018

Recall visit Recall done and helped with superficial scratches. Appreciated it. No other words needed. This is what makes people not want to do these surveys eve More

by ndc05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pedro
Aug 20, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

Thanks for taking the time to review our Service Department. I can't help with the word limit, but we can certainly help you out in the future if you need it again. Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

August 16, 2018

Jason Is Great!! Jason was incredibly friendly and helpful. He didn't push me to buy, but took the time to help me make a purchase I wanted to make. He listened to my More

by pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Owens
Aug 20, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

Thanks for taking the time to write a review on your experience buying a car here at Lawless. We are happy to hear that Jason helped you find what you needed. We look forward to helping you in the future for all your Service needs. Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

August 15, 2018

Good guys, bad truck Guys fixed problems with my truck no questions asked. The issue I have is a brand new truck shouldn’t have these problems. Wouldn’t recommend the ram More

by jeffmacdonald617
Recommend Dealer
Yes
Employees Worked With
Steve Pedro
Aug 17, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

Jeff, Thanks for the kind review about our Service Department. If there is anything else wrong with your truck, don't hesitate to reach out, we would love to help. Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

August 15, 2018

Above and beyond I came in on a Sunday looking to trade in an older car knowing which car I wanted to finance Jared got all the paperwork done that day and the next We More

by cjbailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Ruiz
Aug 17, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

We are happy to hear that Jared went above and beyond, and exceeded your expectations in purchasing your first car. We look forward to helping you with all of your future Service needs. Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

August 14, 2018

Service advisory The service managers are very helpful and do their best to keep you informed as to the progress of the work being performed and the need of any additi More

by satay360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pedro, Matt Saia
Aug 17, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

Thanks for taking the time to write a review. We will continue this level of customer service, the next time you come in. Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

August 13, 2018

Great service and people! Saturday hours are great especially early morning opening. Great communication and service at the desk. Went in for a/c service and a recall (cruise c More

by a.ferrentino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Mutz
Aug 17, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

Thanks for the great review about our Service Department. Whenever you need help with anything else, you know where to find us. Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

August 13, 2018

Professional and Caring Lawless service department impressed me every time I come in with an issue. They are thoughtful and through with my concerns. I would recommend them t More

by pdalleva76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pedro
Aug 17, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

Thanks for the personal recommendation of our Service Department. We appreciate the feedback, and look forward to continuing to help you whenever you need. Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

August 13, 2018

Excellent service I would like to say thank you to Mike Pontes and team for taking care of me, and getting me into my 2018 Grand Cherokee hassle free. Your team was abl More

by scolon527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pontes, Erik Kirste
Aug 17, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

Thanks for taking the time to write a review about your experience with Mike. We look forward to working with you when you come in for service. Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

August 13, 2018

Superior Service and Excellent Team Members I have been a customer of this dealership for over 20 years. My current vehicle is the 4th new Jeep purchased from Lawless. Every interaction has re More

by joev01890
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph, the transport driver, is great!, Tom Haddad, Steve Pedro, John Ogles
Aug 17, 2018 -

Lawless Chrysler Dodge Jeep Ram responded

Thank you for the great review, and your continued support for the past 20 years. We look forward to working with you, in sales and service, for the next 20! Thanks, Jeff Wray Director of Operations 781-376-2556 jeffw@lawless.com

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