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Lawless Chrysler Dodge Jeep Ram
Woburn, MA
867 Reviews
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Showing 867 reviews
October 23, 2018
Long Wait Goes Better with Internet With very little time in my schedule, I had to fit in an oil change on a Friday afternoon at 2:30. I was told it was going to be a 90 minute wait and With very little time in my schedule, I had to fit in an oil change on a Friday afternoon at 2:30. I was told it was going to be a 90 minute wait and decided I had to go with it and would catch up on work. Turns out the Internet wasn't working with my computer. After a few minutes, an Associate reset the modem and I as able to connect. The time went by quickly, and I appreciated having the work done within the time limit. More
by cft
Verified CustomerEmployees Worked With
I can't remember
October 23, 2018
I had a good experience buying a new car I hadn't bought a new car in almost 12 years. The people were helpful and friendly. I was very happy with my recent purchase and defiantly recomend I hadn't bought a new car in almost 12 years. The people were helpful and friendly. I was very happy with my recent purchase and defiantly recomend them. More
by carlaferlisi
Employees Worked With
Joe Murray
October 23, 2018
Worst Experience Ever Do yourself a favor and find another dealer. The salesman I worked with was Tom Haddad. He’s basically retired and puts zero effort in. Worst of all, Do yourself a favor and find another dealer. The salesman I worked with was Tom Haddad. He’s basically retired and puts zero effort in. Worst of all, he flat out lied to me about accessories being backordered when in reality he never ordered them. I made several attempts to work with others at the dealership but they were just as useless. The truck I bought ended up having dents and scratches and had to be painted. Like I said, find another dealership, don’t make the same mistake I did. More
by Oneunhappycustomer
Employees Worked With
Tom Haddad
October 21, 2018
Patient , personable ,knowledgeable and accommodating. I went to Lawless because I was interested in the Jeep line of vehicles. I meet John on the way in. John quickly put me at ease. I had done some rese I went to Lawless because I was interested in the Jeep line of vehicles. I meet John on the way in. John quickly put me at ease. I had done some research on line but was still not sure. We looked at some options took some test drives.I was looking for some extra space ,power seats, back up monitor,and Sirius Radio. John recomended Jeep Cherokee Lerado.I was at Lawless three times always with John because he was personable and patient. The only reason the dealership did not get a five star rating is that I had to wait four hours to get into finance . More
by Frank
Employees Worked With
John Twomey
October 19, 2018
I was very happy with my service visit I went to Lawless for a recall and oil change. I dealt with Frank Mutz and was very satisfied. I will definitely go back to Lawless.. I went to Lawless for a recall and oil change. I dealt with Frank Mutz and was very satisfied. I will definitely go back to Lawless.. More
by kellim127
Employees Worked With
Frank Mutz
October 19, 2018
Matt Saia Matt was great during this sales process. I will recommend him again in the future. He made leasing a new jeep grand cheerkee very easy. Matt was great during this sales process. I will recommend him again in the future. He made leasing a new jeep grand cheerkee very easy. More
by Matt
Employees Worked With
Matt Saia
October 18, 2018
Very patient and accommodating My parents wanted to come for the ride when I was heading out to look at buying a new car. They had several questions for the sales rep (which were no My parents wanted to come for the ride when I was heading out to look at buying a new car. They had several questions for the sales rep (which were not easy questions) and he was very patient and accommodating with his answers and their needs. More
by jbear312
Employees Worked With
Stephen Chiavelli , Ryan Forbes
October 18, 2018
Subpar service This is unfortunately the second time I've had service I wasn't happy with. Everyone there is nice, there's just a gap in communication between the of This is unfortunately the second time I've had service I wasn't happy with. Everyone there is nice, there's just a gap in communication between the office and the mechanics and a lack of effort to follow through with service. My first experience was ridiculous. I was told both struts needed to be replaced on the front end and that my warranty didn't cover it. I informed the tech that they were in fact under warranty, and proceeded with service. After another day I was told the vehicle was all set. When I arrived to the dealership, I was informed that only one strut needed to be replaced. Frustrated that I had a voicemail explaining the day before it was both, but now it was just one. I left the dealership either way, only to find the same bottoming out noise that I brought it in for. When I called them, they informed me that they actually had forgotten to replace the strut, and that the part hadn't even come in yet. At this point, they agreed that both struts needed to be replaced. As far as the most recent apt., They replaced an oil pressure sensor, because it was leaking oil. I was low on oil, as it was leaking pretty bad. When I returned, I was surprised that they hadn't done an oil change,although in fairness, I didnt ask them to, just assumed it would get done. When I asked if they topped off the oil, my response was "probably". When I got the vehicle, it was at the same level I brought it in at. They topped it off upon request, and again are always courteous and apologetic, but this is the last time I will be bringing my vehicle to Lawless for service if I have the choice. More
by paulmc666
Employees Worked With
Frank Mutz
October 17, 2018
Professional Dealership Personal and professional. Interested in what the client wanted. Had everything ready when I picked up the car. End of lease process was efficient a Personal and professional. Interested in what the client wanted. Had everything ready when I picked up the car. End of lease process was efficient and easy. More
by DMG
Employees Worked With
Mike Pontes
October 16, 2018
Service warranty I get great customer service, always great with time estimates and close to home Your waiting room is excellent for working remotely. Bought 3 c I get great customer service, always great with time estimates and close to home Your waiting room is excellent for working remotely. Bought 3 cars here. More
by rbtwano
Employees Worked With
Frank Mutz, Steve Pedro
