Lawless Chrysler Dodge Jeep Ram

Excellent service. Customer for 18 years. Just bought my 3rd jeep from Lawless. Shawn Squires, in sales was great. We took a test drive in the 2019 Overland that I was inquiring about. He show Just bought my 3rd jeep from Lawless. Shawn Squires, in sales was great. We took a test drive in the 2019 Overland that I was inquiring about. He showed and explained the features to me. Shawn was very patient and I felt comfortable asking him questions and not feel pressured. I told him I was interested in purchasing the Overland. I was happy with the end result. I give Shawn Squires 5+ stars!! Also, the service dept that I have been going to for 18 years deserve a 5+ stars also!! More

Friendly. Professional. Experienced. We have purchased three vehicles from Lawless, and the experiences have been excellent: From the first person who greets you, to the management team. We have purchased three vehicles from Lawless, and the experiences have been excellent: From the first person who greets you, to the management team. Their service department is excellent! More

Very prompt and efficient I set up an appointment for the dealer to do a recall and to change oil and rotate tires. They took the car promptly. My wait in their well appointe I set up an appointment for the dealer to do a recall and to change oil and rotate tires. They took the car promptly. My wait in their well appointed waiting room wasn't long. More

Work was performed under the expected time Its always comfortable to get service at Lawless. The main reason I would recommend and the reason I'd return for a new car is due to the excellent se Its always comfortable to get service at Lawless. The main reason I would recommend and the reason I'd return for a new car is due to the excellent service department. More

Great job great jpb by Steve in service dept, he helped me find out if the car was in warrenty or not nad took care of me from start to finish great jpb by Steve in service dept, he helped me find out if the car was in warrenty or not nad took care of me from start to finish More

Disappointed in couple of things I reviewed a list of items that either needed immediate attention or could wait a bit. I chose to have work done on: 1. check MIL dash indicator - I reviewed a list of items that either needed immediate attention or could wait a bit. I chose to have work done on: 1. check MIL dash indicator -done. "radiator rationality" Was code. Replaced thermostat & coolant 2. Replaced worn serpentine belt 3. Replaced collapsed transmission mount 4. Replaced left front marker lamp bulb 5. Told to replace BOTH engine and cabin air filters -only cabin filter replaced 6. Needed to replace left rear shock - service should have replaced BOTH shocks. Makes absolute sense. My husband always replaced both in other vehicles as they both were installed at same time! Now I need to replace right rear shock. 7. Had oil & filter changed When service was done David called my cell phone to tell me at which time I told him I had been in the waiting room the entire time with the exception of walking across the street to get lunch. I was told that my itemized receipt would include the list of what other things needed to be done (so I can plan my budget). There was NO LIST. Lastly, I think it's about time this dealership should spend some money in their waiting area. You should check out other dealership service waiting rooms to see what they offer -yours needs major updating and needs to be brought into the 21st century. After spending 7 hours there I couldn't help but compare service waiting areas at other dealerships I've had to pick up family and friends from. Those dealerships not only provided coffee & water but Acton Toyota actually has a small cafeteria and gives you vouchers for light fare with other options you pay for. They have a gym where you can work out. They have a play area for young children as well as work area with internet access (as you also provide) I was disappointed in this last visit. I expected more. More

Trust For over 20 years we have dealt w this dealership and they have always put customers over product .to the point of over last 10 years I’ve recommended For over 20 years we have dealt w this dealership and they have always put customers over product .to the point of over last 10 years I’ve recommended up to 50 vehicles being sold to friends and business associates More

Oil change and recall notice Fast and friendly service. Quick I. And put for an oil change and recall notice. The waiting area was clean and comfortable and well stocked with coff Fast and friendly service. Quick I. And put for an oil change and recall notice. The waiting area was clean and comfortable and well stocked with coffee and snacks. More

Jeep Cherokee purchase Very happy with the overall experience when recently purchasing a new car. The salesperson was very responsive and knowledgeable and the business mana Very happy with the overall experience when recently purchasing a new car. The salesperson was very responsive and knowledgeable and the business manager that handled the financing was phenomenal. More

Great Experience! I leased a 2018 Jeep Grand Cherokee and I absolutely love it!! I worked with Shawn Squires and he was excellent! Shawn and the team at Lawless were s I leased a 2018 Jeep Grand Cherokee and I absolutely love it!! I worked with Shawn Squires and he was excellent! Shawn and the team at Lawless were so easy to work with and I was very happy with the service. I highly recommend! I can’t thank Shawn and the team enough for making it a great experience! More