Lawless Chrysler Dodge Jeep Ram

So disappointed in the service department made an appointment over a month ago to have a software update done on my Jeep Cherokee. My appointment was yesterday morning at 8:30. Nothing done yesterda appointment over a month ago to have a software update done on my Jeep Cherokee. My appointment was yesterday morning at 8:30. Nothing done yesterday and only excuses from my service representative John M. called again this morning still excuses. Called after lunchtime and was told just because I have an appointment doesn’t mean that my Jeep will be looked at anytime soon. He was hoping to get it in today. Finally just told him that this was unacceptable and that I was coming to pick it up. Why make appointments if your department is understaffed and can’t handle the work load. The update would have taken less than an hour More

VERY DISAPPOINTED WITH THE SERVICE AT LAWLESS JEEP WITH MY DODGE DURANGO. SPENT CLOSE TO FOUR THOUSAND DOLLARS ON THE CAR IN 2WEEKS. THEN WHEN ASKED WHAT THE CAR WAS WORTH AND WAS TOLD TWO THOUSAND DOLLAR MY DODGE DURANGO. SPENT CLOSE TO FOUR THOUSAND DOLLARS ON THE CAR IN 2WEEKS. THEN WHEN ASKED WHAT THE CAR WAS WORTH AND WAS TOLD TWO THOUSAND DOLLARS. ARE YOU KIDDING ME ? WHEN WAS THE SERVICE MANAGER GOING TO TELL ME TO STOP PUTTING MY HARD EARNED MONEY IN A CAR THAT HAD TOO MANY MECHANICAL PROBLEMS. I HAVE BEEN A LONG TIME CUSTOMER AND AM EXTREMELY DISSAPOINTED WITH THE RECENT SERVICE. ALSO WAS TOLD THE CAR NEEDS ANOTHER 800 DOLLARS IN REPAIRS. ADDITIONALLY BECAUSE WE HAVE BEEN LONG TERM CUSTOMERS WE HAD THE EXPECTATION THAT YOUR SERVICE DEPARTMENT WOULD GIVE ADVICE REGARDING FUTURE EXPENSES OF THE CAR AND WHETHER THE CAR WAS WORTH IT OR NOT. - M.E.B. More

Awesome dealership from start to finish. Incredibly personal staff throughout the organization. Our sales rep Noah truly has great knowledge, personal skills, efficiency, and stays one st Incredibly personal staff throughout the organization. Our sales rep Noah truly has great knowledge, personal skills, efficiency, and stays one step ahead to make the process seamless. Can’t say enough good things about Noah and the entire staff over at Lawless. Not a hard sell by any means which I certainly appreciate. I purchased a 2022 Jeep Wagoneer for my wife and she absolutely loves it. Highly recommend Noah and the entire buying experience at Lawless. More

The best experience, by far! My salesperson, Chris B, was professional, knowledgeable and went above and beyond with customer service. I traded in my Ford for a Jeep Wrangler ( My salesperson, Chris B, was professional, knowledgeable and went above and beyond with customer service. I traded in my Ford for a Jeep Wrangler (my first ever Jeep). Chris answered all my questions, and helped make the trade in as seamless as possible. He gave me a loaner vehicle while the Jeep was in for service, and he answered all of my calls and emails promptly in a professional manner. Wouldn't buy from anywhere else! Thank you for making this a hassle-free experience! I'd recommend Lawless Jeep to those looking to buy new or used. See Chris! More

This dealership is, by far, the best in the area. As a long time customer with Lawless and several purchases, I find them easy to work with and always willing to explain the details of work to be do As a long time customer with Lawless and several purchases, I find them easy to work with and always willing to explain the details of work to be done on my Jeep. Having just met Chris in the used car area, I can see that the exceptional way of dealing with customers and their needs will be in place for the future. Going the extra mile with automobile dealerships is rate today and that is the reason I return to Lawless always. Thank you Steve and John. More

Do not purchase anything here. Don’t service here. Save yourself the hassle. Scammer sales department- this is coming from a sales rep himself. I have reported to the Better Busine Don’t service here. Save yourself the hassle. Scammer sales department- this is coming from a sales rep himself. I have reported to the Better Business Bureau. Just shady business dealings here. Look at the bad reviews, they’re all related to “empty promises” and “lies”. Seems pretty common here. Pretty illegal if you ask me. The sales rep Armin screwed me to close a sale. Told me in writing I have a 1 year free maintenance warranty and that was never true, it was fabricated. The Sales manger, David, thought it wasn’t legit. HOW DO CAN YOU EVEN SAY THAT?! I had proof. They tried to Nickle and dime and say we’ll pay for your oil but not for your entire service ( diesel). Then we have an extremely rude Service Rep, Christine, who was mimicking me to a service manager. I got a good luck text from the sales rep, no help at all. Sends me a sad face. What a joke. If I don’t get a call back from someone with a resolution, they’ll get one from the AG office, and that’s a guarantee. More

Beware of tactics used by LCDJR (Lawless Chrysler Dodge Jeep Ram) I negotiated a $1,500 “discount “ to seal the deal. I was willing to walk away from transaction when they told me there was “ no wiggle” ro Jeep Ram) I negotiated a $1,500 “discount “ to seal the deal. I was willing to walk away from transaction when they told me there was “ no wiggle” room, but they came back and said they were willing to work with my request. At first look, it seemed above board. On second look, I questioned why it wasn’t represented in the “rebate” slot they explained that it was just basically semantics. When we got to financing they explained that the $1000 “discount” or rebate was ONLY if we used Chrysler financing at a point above all other financing. I questioned it twice. The entire transaction left a very sour taste. It brings to mind the old adage that car dealerships cannot be trusted. More

Words can not explain how awful the experience with this dealership has been. I brought it in because I needed a head gasket replaced, I told them exactly where the issue was and they spent a week "diagnos dealership has been. I brought it in because I needed a head gasket replaced, I told them exactly where the issue was and they spent a week "diagnosing" it just to confirm exactly what I said when I dropped it off. They said it would be ready in a few days, over a week later nobody had reached out to me. I had to call several times and leave messages wasting my time to find out what was going on. They would always say 'oh let me look into it and I'll get back to you' then nobody ever would. Finally I get a hold of someone who seemed to care, he told me they were waiting on a part, ok. Part finally comes in "it will be ready thursday at the latest" then thursday comes and goes and it's not ready. They had my vehicle for over three and a half weeks, noone ever aplogized, noone ever reached out to offer a loaner then they charged me full price for the labor after almost a month. I pick my vehicle up and now suddenly the heat (which worked when I brought it in) suddenly doesn't work so I waste more time bringing it back. When I'm dropping it off they talk about how I might have to pay to repair the heat system which broke when it was in their care, and a random service desk employee I wasn't even working with jumps in to start arguining with me and trying to blame me for breaking the heat system. Twice during the conversation I said I was getting frustrated and didn't want to argue and that we should stop the conversation here and he kept making rude and immature comments under his breath and kept instigating an argument with me. I've never seen a more unprofessional and insulting display from a company in my entire life. More

Purchased my first Jeep Grand Cherokee Summit this past weekend. Worked with Nico DeSilva - and in my experience with the purchase of cars from other makes and other dealerships he was by far the absolute weekend. Worked with Nico DeSilva - and in my experience with the purchase of cars from other makes and other dealerships he was by far the absolute best. The vehicle pretty much can sell itself, but Nico and his amazing customer service skills was the real reason for the purchase. We had a similar offer from a competing dealership, but having worked with Nico, my husband and I could not have been more pleased and just so impressed.....there was never any pressure and understanding that we were no nonsense buyers who are not impressed by a dog and pony show...Nico met the bar on all levels!!!!!!! I would highly recommend them and to seek out Nico for the sale! Karen and David C. More

By far the worst experience. My friend went to the dealership and agreed to a price on a new 2022 Jeep Wrangler. He negotiated a price and upon of arrival the following day the My friend went to the dealership and agreed to a price on a new 2022 Jeep Wrangler. He negotiated a price and upon of arrival the following day the dealership then proceeded to add an additional $10000.00 to the price. When he asked to speak with the manager he was treated very hostile and was told that was the new price. This is a complete example of bait and switch. Illegal, unethical, and immoral business practice by this dealership. I have spent 27 years as an executive manager for dealerships and this practice is saddening and in violation of the manufacturers dealership agreement. STAY FAR AWAY FROM THIS DEALERSHIP!!!!! More