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Lavery Automotive
Alliance, OH
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Superb Experience! Over the years, we've purchased many vehicles from our local Akron/Cleveland dealerships, however, Lavery Automotive surpassed our expectations in ou Over the years, we've purchased many vehicles from our local Akron/Cleveland dealerships, however, Lavery Automotive surpassed our expectations in our recent investment of a new Yukon XL. The experience from start to finish was exceptional. I want to thank Amy Wolf, Sales Consultant, for being attentive, responsive and patience with me. She was very understanding and work around our busy schedule. They even flew a guy out to Mass to get the car for us! In addition, the knowledgeable Finance Manager, Chris Finan, was very accommodating in expediting the paper work. Lastly, the delivery coordinator, Sam Jordon, who spent the time to show me all of the gadgets in this new SUV. I can't say enough good things about Lavery Automotive, with only one exception. I wish Lavery had a dealership up here in our area. I will definitely come back to Lavery Automotive. More
A Great Pilot Experience We had been looking at a number of 2011-2012 Honda Pilots on a Saturday afternoon. We came into Lavery at around 4pm and knowing that the dealership c We had been looking at a number of 2011-2012 Honda Pilots on a Saturday afternoon. We came into Lavery at around 4pm and knowing that the dealership closed at 5pm, we didn't want to take much time. We met with Joe Bagara and let him know the vehicle that we were looking for. Joe was prompt with the test drive and was not in a hurry to rush us through to get home. Joe answered all of our questions and had great follow up on our cencerns. My wife loves her Honda Pilot and we really appreciated the service that Joe provided. Chris Finan did a great job with the financing asking the appropriate questions and never "pushed" products. Needless to say, we will be back in the future and appreciated the experience. More
only dealership we've stepped foot into twice We've had our fair share of experiences with car dealerships and it used to be a horrific experience. When we came to Lavery's it was totally differen We've had our fair share of experiences with car dealerships and it used to be a horrific experience. When we came to Lavery's it was totally different. Our salesman Craig didn't push on the sales tactics and say all the annoying stuff car salesmen say. He was real and honest and a good guy. We've now bought two vehicles from Craig and we would drive across the country to do it again. More
Cadillac Experience I purchased a 2012 Camaro 2ss from Todd Bollman. At first I was a little skeptical when I heard it had a "Branded Title" but they gave me a 1 year bum I purchased a 2012 Camaro 2ss from Todd Bollman. At first I was a little skeptical when I heard it had a "Branded Title" but they gave me a 1 year bumper to bumper warranty, along with a 100,000 mile powertrain warranty to make me feel confident with my purchase. A branded title is just a vehicle that was purchased and the buyer wasn't happy for some reason so they returned it. Todd was very helpful and I will continue to send friends and family to him! He made me feel comfortable and made it an over all GREAT experience! All the other folks I met while I was at Lavery Automotive were also very friendly. They have a great group of employees there and also an excellent selection of both new and used vehicles! They were quite the drive from where I live, but worth every second. Thank you to all who helped me during my visit and making it so pleasant! More
Excellent Customer Service I purchased a 2015 Corvette Stingray from Lavery Automotive in Ohio, but live in Texas. I was a little nervous at first, but because of the excellent I purchased a 2015 Corvette Stingray from Lavery Automotive in Ohio, but live in Texas. I was a little nervous at first, but because of the excellent service of Sarah Heacock and Mark Ederling, I quickly found the process of purchasing a vehicle sight unseen a pleasant experience. Both Sarah and Mark were always available to answer any and all questions. True to his word, the timeline from the purchase to the delivery that Mark advised early on was spot on. I received delivery of the Stingray and the vehicle exceeded my expectations. More
Excellent Service This was my second experience with Lavery - first being my xxx had over $10K worth of damage when involved in a collision with a deer - they did an am This was my second experience with Lavery - first being my xxx had over $10K worth of damage when involved in a collision with a deer - they did an amazing job on my car! Unfortunately that car was totaled in January, and I purchased a CTS last week with Todd's and Becky's assistance. Both were amazing to deal with and held the car I had picked out until my insurance work was completed. Thanks again for all your help! More
Great Service It was a very easy process to get approved and Craig Vicars was helpful and very polite. I will always suggest lavery to any one who ask me where I bo It was a very easy process to get approved and Craig Vicars was helpful and very polite. I will always suggest lavery to any one who ask me where I bought my car. More
Great customer service!!! Craig Vicars was very polite, professional and treated us like family. Made the buying experience easy and stress free!! We will definitely recommend Craig Vicars was very polite, professional and treated us like family. Made the buying experience easy and stress free!! We will definitely recommend Craig and Lavery Automotive. More
Very Impressive From the moment I pulled onto the lot I was welcomed as a guest and not a shopper. It was as if purchasing a car was secondary to the event and that From the moment I pulled onto the lot I was welcomed as a guest and not a shopper. It was as if purchasing a car was secondary to the event and that making me feel at home was primary. For all of my questions, Todd had answers and while I consider myself a very educated buyer, Todd took the time to share with me things I did not know that he felt were relevant to my search. At no time did I feel rushed, pushed or pressured. I felt that I could come, shop and leave without any consequences or "next step" pressure. Consequently, I bought. Becky handled the paperwork, Samantha demonstrated the features and Emily in service took quick care of the only issue I could find with the car. Every individual that I had personal contact with treated me with the same respect and dignity and my overall experience was excellent. Assuming you are looking at this review and making a decision about a place to shop, here is my background: I am forty-eight, a business owner and have purchased well over 20 cars over the years from many places. This was the best experience yet. More
Purchasing over the web While generally I don't mind going to dealerships, since I was looking for a certain body style (coupe) it seemed some of the salespeople really just While generally I don't mind going to dealerships, since I was looking for a certain body style (coupe) it seemed some of the salespeople really just wanted to get me to come in, then try to sell me whatever they had available. This was fine the first time or so, but when I started looking online I kept seeing happy customers from Lavery. Contacted them, got straight answers quickly and honestly, and just a few days later they delivered (2.5 hours away) a perfect car. Very happy with the people I worked with (Todd and Mark), the price, and my only regret is I likely won't get a chance to meet them. More