King Kia Of Laurel

My Disappointing Experience at Two Kia Dealerships 🚨 I recently had two frustrating experiences at Kia dealerships in Maryland, both of which left me questioning their professionalism, honesty, an 🚨 I recently had two frustrating experiences at Kia dealerships in Maryland, both of which left me questioning their professionalism, honesty, and overall business ethics. Laurel Kia Dealership I made an appointment with a salesperson who not only scheduled the time himself but then failed to be available when I arrived. Emergencies happen, and I understand that, but what followed was unacceptable. Since the salesperson was unavailable, I was handed off to the manager. I had a very specific request: I wanted a RWD Kia EV6. The salesperson adamantly stated that they had three in stock. However, when I arrived, every single vehicle was AWD, which I had clearly said I did not want. To make matters worse, the original salesperson later tried to justify the situation by telling me that the efficiency of AWD and RWD models was the same—which is factually untrue. This leads me to conclude that he was either incompetent or lying—neither of which are acceptable when making a significant purchase. Ourisman Kia Dealership – Catonsville After my disappointing experience at Laurel, I tried Ourisman Kia in Catonsville, only to encounter another case of incompetence or deception. Over the phone, the salesperson quoted me a price. I countered, and he told me his manager had accepted my offer. Based on that, I provided my insurance and license information and drove over 1.5 hours to complete the deal. When I arrived, the manager acknowledged that he was expecting me but then claimed he could not honor the agreed price. At that point, I simply walked out. To add insult to injury, the salesperson later wrote to me taking full responsibility for the mistake. But then, in another text, he tried to offer me a "Light Wind" trim at my price. When I contacted other Kia dealerships, I found out that there is no such trim package—it's either a Light or Wind trim, not some made-up "Light Wind" version. Final Thoughts Both experiences highlight deception, incompetence, or a complete lack of ethics. I cannot do business with dealerships that: ✔️ Misrepresent inventory ✔️ Make false claims about vehicle performance ✔️ Fail to honor agreed-upon pricing ✔️ Invent nonexistent trim levels Kia as a brand needs to reevaluate its hiring and training practices because these types of experiences erode customer trust. I will be sharing this experience widely because consumers deserve better. If you're considering purchasing a Kia, I strongly urge you to do your due diligence and be wary of dealerships that operate with these kinds of deceptive tactics. #Kia #CustomerExperience #CarBuying #ConsumerRights 🚗❌ More

Jacob in the Service Department fixed all 3 problems in less than 5 minutes, none of which the folks at KIA at the 800# could fathom let alone fix. I salute Jacob most for getting my side view mirror safet less than 5 minutes, none of which the folks at KIA at the 800# could fathom let alone fix. I salute Jacob most for getting my side view mirror safety features back. Kathleen O'Reilly More

Working with Steve York and Even Reeves is a pleasure. Both parties work hard in make the time in the dealership work smoothly. This will be the second time our company has worked with Laurel Kia on purch Both parties work hard in make the time in the dealership work smoothly. This will be the second time our company has worked with Laurel Kia on purchasing Kia soul for our business. Great dealership to work with give them a call if you're looking for a good deal. More

Terrible experience with buying a brand new Kia in December 2023. The Kia broke down on the side of the road two weeks after buying it with less than 200 miles on it. What a nightmare trying to get th December 2023. The Kia broke down on the side of the road two weeks after buying it with less than 200 miles on it. What a nightmare trying to get this thing resolved. Our Kia sat on the service center parking lot for several weeks before someone could take a look at it. The amount of voicemails and emails we sent was outrageous. We were finally told the engine was faulty and they had no idea when an engine would be available, but it would be about six months. We were told no loaner car could be issued while we waited. We finally looked into the lemon law and Kia America agreed to buy our Kia back, but here we are, almost 5 months later and we still haven’t received a buyback or refund. Our family has been sharing one vehicle since December. Terrible. More

Terrible. .. RUN RUN RUN... I bought my car in December. It is MARCH and still don't have a license plate. Couldn't get a call back to save my lie. At first the .. RUN RUN RUN... I bought my car in December. It is MARCH and still don't have a license plate. Couldn't get a call back to save my lie. At first they would answer all question because they wanted a good rating on the sale. 2 months it took me to get my paper work sent to the DMV. NOTHING HAS BEEN DONE RIGHT!!!! I called today to see if the DMV received my paper work and now they saying I owe 1260.00. WHAT????? DO NOT BUY FROM HERE More

Sketchy and unprofessional. Sold us a vehicle with a bent rim, bad caliper, and terrible brakes. Then after coming in to do numbers and being told they were done and ready for u Sold us a vehicle with a bent rim, bad caliper, and terrible brakes. Then after coming in to do numbers and being told they were done and ready for us,I get a notification from credit karma that their sleazy sales manager just sent it to another bank to get approved. Why, if your numbers are already set? Stay away More

Pierce and the finance team were amazing. They helped my daughter find her first car and it was exactly what she wanted. They helped my daughter find her first car and it was exactly what she wanted. More

Took 2020 Kia to service dept for engine issues. They would call leave voicemail but when calling back they don't have anyone answers their phone (phone just rings) this is normal each time we tried They would call leave voicemail but when calling back they don't have anyone answers their phone (phone just rings) this is normal each time we tried eventually had to drive up to service dept twice to get updates on vehicle an request for more paperwork after they altered (cut an paste) then print my original receipts showing I had done my oil changes. Customer Service/ communication is not a plus. Do your research before coming here. My car was towed here 😭 I'm hoping reviews Ike this will help them get better. More

Where do i start? I went out on a limb and decided to by a car as a new year gift. The salesman seemed helpful at first until I started my paperwork then I got forgott I went out on a limb and decided to by a car as a new year gift. The salesman seemed helpful at first until I started my paperwork then I got forgotten. He didn’t give me a tour of the car and I had to learn the figures though YouTube. Called back 3 months later because I need some information pertaining to an oil change maintenance..Got passed around nobody knew anything at all… My advice forget this place and go read reviews and find another spot. More

The finance person I spoke to was so rude that I ended up asking him if he was having a bad day. Ridiculous that you'd treat someone giving you their business and thousands of dollars like I'm an annoyance. asking him if he was having a bad day. Ridiculous that you'd treat someone giving you their business and thousands of dollars like I'm an annoyance. He was also talking bad about another customer loud enough I could hear him over the little wall. I drove way too far twice for BS. Definitely would not recommend. More