Laurel Ford Lincoln

Great buying experience, not so much when it comes to fixing I bought a car from them and was actually happy for the most part with their service, they were kind and went out of the way to make me happy. I had t I bought a car from them and was actually happy for the most part with their service, they were kind and went out of the way to make me happy. I had the car for around 2 months till the exhaust started making noise.... well.... I dropped my car off at 1 pm and asked them to let me know what needed fixed (and maybe have it fixed) by 12 the next day, because I had no way to get from my house to winder and my "ride" was leaving the next day. well the next morning I called them twice to the service department, and got just an answering machine.... We finally got a hold of them around 12 to find out they not even worked on it, and had gone already to lunch. So... the finally looked at it after that and found out what was wrong. I was told they would have the part in 3 working days for it, and I took it back home. Still then had to wait another half a week to get it fixed. Granted they tried to make it right by actually picking the car up for me and even servicing it free of charge (it was still under warranty after all). Long story short I was happy with the service buying the car from them, but bummed out how the service was when I actually had to get it fixed,... they did make it right, and that counts so I will give them a pass. More

Service Experience Good service in a timely manner while I waited as planned. They did the inspections I asked for and showed me what I wanted to see on the lift, Good service in a timely manner while I waited as planned. They did the inspections I asked for and showed me what I wanted to see on the lift, More

friendly family atmosphere what else can i say the whole laurel ford team treats you like family. when i didnt think a deal could be done they proved me wrong. a big thank you t what else can i say the whole laurel ford team treats you like family. when i didnt think a deal could be done they proved me wrong. a big thank you to Scott Long for taking the time to show me the car i was interested in and for making the deal happen. cant forget John Bennett in the service dept. he goes the extra mile to make sure that your vehicle is safe for the road after any service is performed.keep up the good work you have a customer for life More

Great to deal with Scott handled my deal from start to finish. I live in N.C. and we still worked out a trade deal which kept me from having to sell my truck on my own. Scott handled my deal from start to finish. I live in N.C. and we still worked out a trade deal which kept me from having to sell my truck on my own. Mike the delivery guy drove my new truck to my location and my trade in back. He is a great gut also. I am very pleased and highly recommend them. Thanks Duke More

Winter tire installation I needed new winter tires and your service department found 4 new winter tires with studs on them and installed them in about 5 short hours along with I needed new winter tires and your service department found 4 new winter tires with studs on them and installed them in about 5 short hours along with an oil change and inspection! Great deal and awesome service! More

Best Service Center Around I give Laurel Ford Windber service department a 5 star rating because John and Tim are the best! They always are on top of everything! I couldn't as I give Laurel Ford Windber service department a 5 star rating because John and Tim are the best! They always are on top of everything! I couldn't ask for any better guys to deal with when it comes to service. They are always ready to listen and are always very helpful and they wait on you as soon as you come in the door. They are truly your service with a smile guys :) More

Good service as always Laurel Ford has always given us good service. The work is finished in a timely manner. The staff is courteous and friendly. We have trusted them with Laurel Ford has always given us good service. The work is finished in a timely manner. The staff is courteous and friendly. We have trusted them with selling us cars and then keeping them in good running condition. They go the extra mile to help out when they can, such as pick up times with family emergencies. I am very happy with the service. More

Asked a few dealers for best deal, and they were the best. Found vehicles that I was interested in at a few dealers. Asked all for their best price (without revealing other deals) and they were the best price. Found vehicles that I was interested in at a few dealers. Asked all for their best price (without revealing other deals) and they were the best price. They could truly advertise best price with no pressure in this instance. Had my deal very quickly. May have been at the dealership 1.5 hours total (two visits one to make deal and one to pick up vehicle). Truly appreciated the way this dealership does business. Would recommend giving these folks a chance when you are in the market. I would be surprised if you are disappointed!!! More

Nice service Service was great. Went over whole vehicle for trip we were going on. Took less then an hour and the lounge had comfort and convenience. Service was great. Went over whole vehicle for trip we were going on. Took less then an hour and the lounge had comfort and convenience. More

Friendly and helpful service Staff was friendly and knowledgeable. I had some questions that they answered easily. Would definitely recommend the service department. Would def Staff was friendly and knowledgeable. I had some questions that they answered easily. Would definitely recommend the service department. Would definitely recommend the Ford Escape too! More