Laurel Ford Lincoln

The service department at the LAUREL family is outstanding! They sent a certified mechanic using a mobile van to mitigate a recall on my Ford Bronco — right to my front door!! outstanding! They sent a certified mechanic using a mobile van to mitigate a recall on my Ford Bronco — right to my front door!! More

I was very impressed with all the managers and Justin Blough. My buying experience was Awesome. Went over everything with me. This group of young men do an outstanding service. Thank you very much. Blough. My buying experience was Awesome. Went over everything with me. This group of young men do an outstanding service. Thank you very much. More

We have used Laurel for several years to service our four vehicles....very pleased with their service four vehicles....very pleased with their service More

It has been very hard to communicate with the service department. I always feel like I am putting them out. In addition, there was no communication from their end to let me know how the service was going department. I always feel like I am putting them out. In addition, there was no communication from their end to let me know how the service was going and allow me to ask questions about the service. More

Honestly I wouldn’t go anywhere else. I think my 2024 Lincoln is number 7 for me with laurel and my guy Scott Long. Everyone there goes above and beyond to help with anything you need I think my 2024 Lincoln is number 7 for me with laurel and my guy Scott Long. Everyone there goes above and beyond to help with anything you need. From sales to service they are top notch. More

All of my needs were not met on this visit. It was discussed in advance to look at certain things, and it was not accomplished. It was discussed in advance to look at certain things, and it was not accomplished. More

Considerate of customer needs and expectations. Courteous and efficient to meet results in a timely manner . Top quality service! Courteous and efficient to meet results in a timely manner . Top quality service! More

Pleasant to deal with. Super fast service. Recall work done efficiently. Will continue to use Super fast service. Recall work done efficiently. Will continue to use More

Vehicle in for inspection. Laurel had redone the complete brake systems last May for inspection. On this visit, we were advised that "pivots" required replacement for a cost ex Laurel had redone the complete brake systems last May for inspection. On this visit, we were advised that "pivots" required replacement for a cost exceeding $700. I, nor any of my colleagues, have ever heard of "pivots" on brakes. I declined the service and picked up our truck. The Service Advisor could not explain "pivots" either. I took it to another inspection station and the vehicle was inspected, and we were told the brakes were perfectly fine. As a purchaser and service customer of Laurel since 2015, you have just lost a loyal customer. I don't appreciate trying to scam my wife. More

Very smooth and quick buying experience. The staff was easy to work with and helpful! The staff was easy to work with and helpful! More