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Laurel BMW of Westmont - Service Center

Westmont, IL

4.6
352 Reviews

352 Reviews of Laurel BMW of Westmont - Service Center

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March 18, 2024

Simple and straightforward service visit. There was no upsell, no nonsense. It was as seamless as I’ve ever experienced with a BMW dealer visit. They were even super apologetic because the vi More

by mmzada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Mar 22, 2024 -

Laurel BMW of Westmont responded

Hello, we are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 05, 2024

Laurel BWW staff was Cordial, informative, and professional. My repairs were completed on time and to my satisfaction More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Randall
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Mar 11, 2024 -

Laurel BMW of Westmont responded

Hi Mike, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 23, 2024

Great customer service from Alexis. Communication was excellent and the service was completed as promptly More

by Sboland13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Mcadams
Report | Print
Feb 26, 2024 -

Laurel BMW of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

February 11, 2024

The service and especially the technician, Jay Buis, has always been helpful and the integrity is beyond approach. More

by bjaltuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Buis
Report | Print
Feb 13, 2024 -

Laurel BMW of Westmont responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

February 08, 2024

The service personnel and the sales personnel are knowledgeable and friendly. They arrange a ride and the service has always been timely. I have always had a good experience at Laurel BMW! More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Report | Print
Feb 11, 2024 -

Laurel BMW of Westmont responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 08, 2024

Very professional, timely, responsive and courteous. Rich was great and very helpful with the whole process. More

by vdesai11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Report | Print
Feb 12, 2024 -

Laurel BMW of Westmont responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Laurel BMW of Westmont! Feel free to stop by if you ever need any more help.

February 03, 2024

As always, it’s a pleasant and friendly experience when taking my vehicle to get serviced. More

by Marmtz23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Report | Print
Feb 08, 2024 -

Laurel BMW of Westmont responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

February 02, 2024

I didn't know how much work was needed on my 2019 BMW hard top convertible. This collector's car now rides like new. Thanks for looking out for her. More

by M Chrono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Feb 05, 2024 -

Laurel BMW of Westmont responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 26, 2024

My experience at Laurel BMW was exceptional! My service Advisor was very friendly, available when Needed, and proactive with her communication throughout the process. More

by Jkuchcik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Mcadams
Report | Print
Jan 29, 2024 -

Laurel BMW of Westmont responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 26, 2024

Courtesy reliable service. The person that assisted me was courteous, polite, knowledgeable and friendly and professional based on my interaction with him is the reason I gave More

by maesample
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Excellent
Report | Print
Jan 30, 2024 -

Laurel BMW of Westmont responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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