Laurel BMW of Westmont - Service Center

I had an appointment, but the person whose name was attached to the appointment was busy. I sat and waited for 12 minutes, then asked if someone else could help-because there were other service people attached to the appointment was busy. I sat and waited for 12 minutes, then asked if someone else could help-because there were other service people sitting alone at their desks. One person, Tony asked Mike Collins how long he would be-he said another 10 minutes. Why would i have an appointment with a service person who simply checks me in, and have to wait that long? That is just silly. Tony took care of me, but just because they knew I was not happy. Of course it took longer than they said, but i did have a loaner. While I waited, I wondered how long it would take to notify me that I needed additional service. It took an hour to suggest an additional $689 of service, which I declined since I had just had my car checked at my non dealer mechanic who specializes in BMW, Mercedes, Porsche. Again, not happy. At 1:10 i got a text that my car was ready. If the service person had told me three hours, ok, but I was told 1-1/2 to 2 hours, that is why I wanted the loaner, and was lucky I got it. I have had 4 BMWs serviced at this dealership, this was not a positive experience. More

Very friendly staff, explained everything my car needed maintenance wise. The service they offer is on another level, I especially like the video technicians send me showing me the condition of my car maintenance wise. The service they offer is on another level, I especially like the video technicians send me showing me the condition of my car More

The service was excellent . They found the problem with the X5 right away and addressed it. The car was ready before the expected time. Thank you for the prompt professional They found the problem with the X5 right away and addressed it. The car was ready before the expected time. Thank you for the prompt professional service. More

Ive always had great service from Laurel BMW of Westmont. ....my last visit I worked with Dean Klementzos (Service Advisor) and he was very knowledgeable and professional. Here is what is really important he ....my last visit I worked with Dean Klementzos (Service Advisor) and he was very knowledgeable and professional. Here is what is really important he delivered on what he promised. I will be back for service when my vehicle is due. Thanks for making it easy Dean! More

Laurel BMW is a great example of how a high-end auto dealership should be run. Very professional staff and knowledgeable about BMW’s. dealership should be run. Very professional staff and knowledgeable about BMW’s. More

Great service! Easy to make an appt and my service rep is always available and helpful! Easy to make an appt and my service rep is always available and helpful! More

Great service. Easy to make an appointment and wonderful service professionals! Dean was the best! Easy to make an appointment and wonderful service professionals! Dean was the best! More

They accommodated for same day service appointment. Staff was very courteous & attended right away. Will recommend Laurel BMW over any other dealership. Staff was very courteous & attended right away. Will recommend Laurel BMW over any other dealership. More

I’ve had multiple vehicles serviced at this dealership, and each experience was very good. My service advisor James Randle was very professional and knowledgeable, he kept me informed and updated me on ea and each experience was very good. My service advisor James Randle was very professional and knowledgeable, he kept me informed and updated me on each step of the repair process. More

Jay Buis is the primary reason I keep coming back to BMW for service; consistently excellent! for service; consistently excellent! More