Laurel BMW of Westmont - Service Center

I felt overcharged and oversold. Waited 30 extra minutes for my car because the person at the cashier desk could not be bothered to let me know my car was ready. I can not recommend, Waited 30 extra minutes for my car because the person at the cashier desk could not be bothered to let me know my car was ready. I can not recommend, my oil change turned into a $1,000 of which $590 was labor. Sad. More

Great customer service from the second I pulled into the service garage. The team was helpful and knowledgeable. service garage. The team was helpful and knowledgeable. More

The staff was very attentive and worked on getting me in and out. Great experience and out. Great experience More

I found this service excellent. Scott Corbin was excellent and very helpful. Car was returned in time. Scott Corbin was excellent and very helpful. Car was returned in time. More

The representative was very helpful and was able to explain maintenance prevention and how they can help set up different services. explain maintenance prevention and how they can help set up different services. More

this Gentleman was very professional knew everything about the business ,made me fell like he was there to help me , not mislead me, answered all my question about the work that needed to be done even about the business ,made me fell like he was there to help me , not mislead me, answered all my question about the work that needed to be done even answered questions from other employees he was tops . More

James Randall took great care of my Z4 as he has for many years. He's always very friendly and professional. If you have a BMW, my strong recommendation is to have James work with you. You won't be disapp years. He's always very friendly and professional. If you have a BMW, my strong recommendation is to have James work with you. You won't be disappointed. More

James Randall is an amazing service representative always very helpful and attentive to our needs. He goes above and beyond each time we bring our cars him. He is a true asset to BMW! very helpful and attentive to our needs. He goes above and beyond each time we bring our cars him. He is a true asset to BMW! More

They were very kind and helpful the whole way through! I had no questions about what was happening to my vehicle because they made sure to keep me updated! Wonderful service! I had no questions about what was happening to my vehicle because they made sure to keep me updated! Wonderful service! More

Service Rep was very thorough in explaining the issue regarding my X3. Gave me an option of a loaner car if I didn't wish to wait but also gave an estimate of the waiting time (which proved to be accurat regarding my X3. Gave me an option of a loaner car if I didn't wish to wait but also gave an estimate of the waiting time (which proved to be accurate as I chose to wait). Also appreciated the relaxed friendliness of the Rep. More