Laurel BMW of Westmont - Service Center
Westmont, IL
352 Reviews of Laurel BMW of Westmont - Service Center
Great service department communication and timely performed. Very professional personnel and you should be proud of their representing your dealership. performed. Very professional personnel and you should be proud of their representing your dealership. More
Dealership is bright and clean. My service advisor, Tony Scanaln, was great! He was helpful and kept me informed. When I pulled in the service bay I was greeted by a guy who ap My service advisor, Tony Scanaln, was great! He was helpful and kept me informed. When I pulled in the service bay I was greeted by a guy who appears to drive cars around—not sure why he is the first person who greets a customer. If this was the first time I had been to this dealership I would not be back. He was very condescending and unhelpful. He should not have customer interaction. It is because of him that my ratings for this dealership are lower. I left the dealership after interaction with him very frustrated and unhappy. However, my service advisor Tony was great!! More
I love bringing my car here for any service it needs. Everyone is super nice and professional. Service is always 10/10 and time efficient - never had any issues. Everyone is super nice and professional. Service is always 10/10 and time efficient - never had any issues. More
I went in for a routine oil change. This was at 18k miles. I was under the impression my warrant and extended service plan covered routine service within this time window. I ended up pa This was at 18k miles. I was under the impression my warrant and extended service plan covered routine service within this time window. I ended up paying 1300 dollars for tire rotation, alignment and several microfilters I didn't quite understand. It doesn't seem like a car at 18k miles should need $1300 worth of work. Especially when I brought it in for a routine oil change. More