Laurel BMW of Westmont - Service Center

Generally good experience. Opportunities to speed up process: 1) Go paperless. Not sure why you need to print >10 sheets of paper for me to sign for a warranty recall servic Opportunities to speed up process: 1) Go paperless. Not sure why you need to print >10 sheets of paper for me to sign for a warranty recall service. Maybe 1 sheet of paper could do it? 2) Have all details of claim typed in before or after customer visit. Why should customer have to wait while you type details on the visit for 10 minutes? 3) Have vehicle ready when customer is notified it's ready. I had to wait 10-15 minutes for someone to fetch the car. Dealership was empty with lots of folks sitting around. Parking lot was empty too. Not sure why the car wasn't parked in front waiting for me. More

Great service and communication by the service team! The work was completed in a timely manner. The work was completed in a timely manner. More

From setting the appointment all the way to receiving my car back, I was treated with respect and professionalism from my advisor Jay B. I can not imagine the whole process going more smoothly. I have had car back, I was treated with respect and professionalism from my advisor Jay B. I can not imagine the whole process going more smoothly. I have had my cars serviced at Laurel BMW for over 15 years, this visit was no different. Laurie,(specifically Jay) has provided reliable repairs together with the right knowledge and expertise to to keep my car performing at its best. More

Dean, was my most recent service tech and I couldn't be happier with my service. Thank you! happier with my service. Thank you! More

Happy with entire experience-right from purchasing brand new X3 three years go.. always eager to help new X3 three years go.. always eager to help More

Always helpful and fully explain work needed to be done. Kept in touch on progress. Kept in touch on progress. More

Service appointment scheduled with ease. Convenient loaner service. Reasonable service costs. Service provided within timeframe. Overall a very pleasant dealership experience. Convenient loaner service. Reasonable service costs. Service provided within timeframe. Overall a very pleasant dealership experience. More

Would really recommend Andy as a service advisor! Really appreciated the text message along the way for updates on my services and letting me know when i was done. Really appreciated the text message along the way for updates on my services and letting me know when i was done. More

I love this dealer, Laurel BMW of Westmont, their staff is very polite, the dealer is very clean, the service is always good, I would never go anywhere else. is very polite, the dealer is very clean, the service is always good, I would never go anywhere else. More

I came in for a simple oil change and micro filter replacement. My car was ready in just under an hour. It was washed and vacuumed, James Randell was very helpful and accommodating. Overall I had a ve replacement. My car was ready in just under an hour. It was washed and vacuumed, James Randell was very helpful and accommodating. Overall I had a very good experience. Very nice and clean dealership, would highly recommend!! More