Laura Ford of Sullivan - Service Center

I had a very small window of time to get my necessary repairs completed. I had been out of town and was leaving again in just a few days. I had an appointment for Friday for diagnostic testing. I had a f repairs completed. I had been out of town and was leaving again in just a few days. I had an appointment for Friday for diagnostic testing. I had a fuel system issue and needed it repaired quick. The staff at Laura Ford ordered the part needed on Friday and had it on hand Monday morning. My fuel system issue was fixed and they also replaced spark plugs and air filters and had me ready to go Monday afternoon. Thank you so much to the team at Laura Ford. More

Helped us out when our Expedition started running bad on a long trip! They got us fixed up and back on the road as quickly as they could! Thank You! a long trip! They got us fixed up and back on the road as quickly as they could! Thank You! More

My first oil change they didn’t put oil plug in all the way, reported to dealer and they were happy to pay the emergency repair bill. They also promised to repair anything it might have caused damage too. way, reported to dealer and they were happy to pay the emergency repair bill. They also promised to repair anything it might have caused damage too. More

We have been coming to Laura Ford for years for regular maintenance without any bad issues until this year. I feel I was taken advantage of by a Service Advisor by him doing more work on my vehicle than I maintenance without any bad issues until this year. I feel I was taken advantage of by a Service Advisor by him doing more work on my vehicle than I had approved nor wanted. I came in for an oil change & to rotate the tires only. I was given an estimate by text message and i received a quote for an engine air filter that needed replaced & something about Transmission fluid. The quite was $125. When I went to pay it was $40 more than the quote I received. I am not confident that the Differential/ Transfer Case/ Transmission fluid was even completed as it not listed anywhere on my receipt. I lost confidence in reliable honest & forthrightness with this Service Advisor. My charges were about $100 more than what I went in there for. This one mans tactics probably don't reflect the integrity of Laura Ford. I would not be confident in this particular Service Advisors oversight in servicing my vehicle. People want honesty & integrity and they want the service they came in for. I left disappointed! More

In middle of a major winter storm, when most businesses were closing, the Service Dept got me in and replaced my dying battery. As a result, I was able to get my wife to an important medical appointment t were closing, the Service Dept got me in and replaced my dying battery. As a result, I was able to get my wife to an important medical appointment the next day without concern. Big thanks to the Service and Parts departments. More

Very friendly fast and knowledgeable. They were professional and discussed all of our options and cost. Each different department kept the line of communication open and each department w They were professional and discussed all of our options and cost. Each different department kept the line of communication open and each department we used made sure that the other department was informed of any changes.They also made sure we were notified promptly. It was a pleasure utilizing such a great team! More

Crew at Laura Ford is top notch and repaired my truck quickly after i had blew a fuel injector. quickly after i had blew a fuel injector. More

I will definitely recommend Laura Ford to everyone. They were quick to get my truck in and even quicker getting the work completed. They are very reasonably priced and didn’t charge us an arm and a leg They were quick to get my truck in and even quicker getting the work completed. They are very reasonably priced and didn’t charge us an arm and a leg like all the other dealer service shops would have. More

I can’t speak highly enough about Sonya, the best service advisor I’ve ever encountered. Her commitment to customer satisfaction is unparalleled. From the moment I reached out, Sonya went above and beyond to advisor I’ve ever encountered. Her commitment to customer satisfaction is unparalleled. From the moment I reached out, Sonya went above and beyond to ensure everything was handled perfectly. Her proactive approach, exceptional attention to detail, and genuine care made a world of difference. Sonya consistently anticipates needs, resolves issues swiftly, and does so with a positive attitude that makes every interaction a pleasure. She truly sets the bar high for service excellence. If you’re looking for a service advisor who will always prioritize your needs and deliver outstanding results, Sonya is the one you want. Five stars isn’t enough—she deserves even more! More

Staff was very courteous and helpful Was very pleased with service and the appointment availability with service and the appointment availability More