Laura Ford of Sullivan

Found the car I was looking for here! The price was the best in the area. Sales showed me the car in a polite and professional manner. Finance did a great job explaining all the extended coverage without p best in the area. Sales showed me the car in a polite and professional manner. Finance did a great job explaining all the extended coverage without pressure. More

Bought a 2018 Toyota Highlander from Jason. He was very quick to answer my questions and did not put pressure on making a sale. Very pleased with the ease of purchasing vehicle. Brett in finance was very h quick to answer my questions and did not put pressure on making a sale. Very pleased with the ease of purchasing vehicle. Brett in finance was very helpful and got me a great interest rate. Would highly recommend! More

Highly recommend this dealership. Five star rated. No bull, straight shooter sales. Which is what I like. Why waste my time and salespersons time. Highly recommend you ask for salesman Robert Wells. PLEA bull, straight shooter sales. Which is what I like. Why waste my time and salespersons time. Highly recommend you ask for salesman Robert Wells. PLEASE tell him Mary & Mia 🐶 referred you. High volume dealer with wide variety of choices on lot. Very fun and stress free experience. Will shop here again on my next purchase. Thanks Robert! (2020 Ford Escape AWD Hybrid-White exterior, sandstone interior.) More

Robert Wells was awesome! Drove away in a safe car with a fair deal in two days! Robert really went the extra mile to make it work for me! Thanks - 5 stars for sure! fair deal in two days! Robert really went the extra mile to make it work for me! Thanks - 5 stars for sure! More

New Car Purchase Purchased a new loaded 2020 Ford Escape Hybrid from Laura Ford yesterday. After doing a lot of research on this car, we found that they had the best Purchased a new loaded 2020 Ford Escape Hybrid from Laura Ford yesterday. After doing a lot of research on this car, we found that they had the best deal around by far. We honestly kept waiting for something to go wrong. It was a 2 1/2 hour drive from the house one way but it was worth it. Bruce S. was our salesman and he was pleasant. knowledgeable, very helpful and made every effort to expedite the process so we could get back on the road. Our experience was probably as good a car buying event as you can get. I would highly recommend our sales person Bruce S, and Larura Ford for your next car or truck buying occasion. If it is like ours you won't be disappointed. More

We had a great experience while purchasing our new F-250. Our salesman Robert Wells was great to work with. Brett was quick, efficient, and explained everything thoroughly . It was definitely worth the 3 hou Our salesman Robert Wells was great to work with. Brett was quick, efficient, and explained everything thoroughly . It was definitely worth the 3 hour drive we made. More

Best dealer I've ever done business with. Every single salesman was friendly and sociable. Mark Brauninger was my salesman and especially very knowledgeable. Mark was the best, I drove from Northern Illi salesman was friendly and sociable. Mark Brauninger was my salesman and especially very knowledgeable. Mark was the best, I drove from Northern Illinois to buy my truck. Laura Ford had the best prices in a 500 mile radius from me. More

Great experience I highly recommend this dealership! I went in to look at a used car and ended up leaving with a brand new car without spending much more money. I am v I highly recommend this dealership! I went in to look at a used car and ended up leaving with a brand new car without spending much more money. I am very happy and glad I chose to give them a call. After getting aggrevated at another dealerships . Bruce Sappington was my sales person. He was very nice, friendly, and knowledgable. It's a great place to do business. I highly recommend you give them a call. Ask for Bruce Sappington when you do. More

Absolutely xxxx Found a used car I liked online. Went to the dealership and test drove it and then discussed a price. All that went fine. Then scheduled a time to com Found a used car I liked online. Went to the dealership and test drove it and then discussed a price. All that went fine. Then scheduled a time to come pick up the car. Showed up and the car was filthy. Hadn't been vacuumed or cleaned at all. Sat and waited an hour for the car to be cleaned. They brought it up and it still had soda spilt all over the drivers door and a melted sucker in the center console. I waited again for them to clean it. They brought it back again and it was still dirty but not bad and i was sick of waiting so I drove it home. The very next day the rear wheel locked up and I had to have the car towed back to the dealership. They fixed it and then brought it to my house to drop it back off because of the inconvenience. So they got a point for that at least. Next day I wasn't feeling to sure about the service department of the dealership so I took the car to Dobbs for a safety inspection and my feeling was right because it failed. I called the dealership and they got annoyed with me because they already did a safety inspection and passed the vehicle. I stated that I wanted the parts that dobbs pointed out as fails replaced. The service department told me no and that those parts were not part of the safety inspection. I called the high way patrol and filled a complaint against the dealership. Highway patrol came and inspected the car and said yes it failed the safety inspection and those parts needed to be replaced. I told the dealership this and the highway patrol called them as well and then they finally agreed to make the repairs with a catch. During this whole process I had already put up a negative review of the dealership on this site. The sales manager would only agree to make the repairs if I deleted my previous negative review. I was very agitated by this but I didnt want to fight anymore and I wanted the car repaired so i did it. Now its months later and my warrenty is up so I'm reposting what happened. You probably won't have an issue with a brand new car at this dealership but i wouldn't trust purchasing a used vehicle from here ever again. Also the staff from top to bottom seem very untrustworthy. More

Waste of Time Salesman was knowledgeable and friendly. He answered all of our questions. Finance rep had good deal until we was working over the details on monthly Salesman was knowledgeable and friendly. He answered all of our questions. Finance rep had good deal until we was working over the details on monthly payment and was told we were wasting his time when we didn't agree to payment. He said that they closed 12 minutes ago and had 3 more customers waiting for him. We was there for 2 1/2 hours. Will NOT go back!!! More