Laura Ford of Sullivan

I used this dealer for a vehicle recall. They wouldn’t call me at the end of the first day when my car should have been repaired, I had to call them at the end of the second day to check in. They wouldn’t call me at the end of the first day when my car should have been repaired, I had to call them at the end of the second day to check in. They didn’t have a part that was needed to complete the repair but never called me to inform me of that. I would expect a more professional and prompt communication in the future. More

They were timely, accurate, and accommodating. There was a scheduling error but they fixed it as soon as it was realized and got me in earlier than expected. There was a scheduling error but they fixed it as soon as it was realized and got me in earlier than expected. More

Simple Made a apt showed up they were ready and got me out of there in good time. out of there in good time. More

Courteous service, very professional. Answered all my questions. Con, would be that the mechanics need to be aware of their dirty, greasy shoes when getting into the vehicle. Overall grea Answered all my questions. Con, would be that the mechanics need to be aware of their dirty, greasy shoes when getting into the vehicle. Overall great service dept. More

Was traveling from VA to CA when the check engine light came on. Laura Ford immediately when to work on the diagnostics. 90 minutes later we were back on the road. All they found was a slightly low coolant came on. Laura Ford immediately when to work on the diagnostics. 90 minutes later we were back on the road. All they found was a slightly low coolant level which they fixed. Now in CA with no issues with our Escape. More

Friendly,efficient and knowledgeable . Everyone Ivtalked to was very kind and willing to help me. Everyone Ivtalked to was very kind and willing to help me. More

there were alot of nice people here from when i walked in the wrong door to the time I left ther service the wrong door to the time I left ther service More

They had quick and efficient service. Staff was very friendly and answered our questions adequately. Staff was very friendly and answered our questions adequately. More

Wife and I bought a expedition platinum max that was really reasonably priced that no one local could come close to competing on price and quality. really reasonably priced that no one local could come close to competing on price and quality. More

Prompt, friendly service. Has been open and honest - so far. This is all I care to say and do NOT appreciate being forced to say more!! Has been open and honest - so far. This is all I care to say and do NOT appreciate being forced to say more!! More