Laura Ford of Sullivan

I purchased a 2020 Ram online from Laura Ford. The salesperson described the vehicle as "pristine" and with "good" tires. He even went as far as making up a bogus story about the previous owner an The salesperson described the vehicle as "pristine" and with "good" tires. He even went as far as making up a bogus story about the previous owner and how they "babied" the vehicle. With living 14 hrs away, I had to trust the salesperson. I asked the salesperson to send pictures of any flaws or scratches, he sent pictures intentionally hiding the flaws. I had the vehicle shipped to me and immediately noticed scratches all over the truck like it had been driven on an overgrown logging road, a large gash in the left bedside all the way to the metal and rusting, and more large scratches all the way into paint on the left rear door. The tires were worn unable to pass inspection, and had multiple mechanical issues including a large fuel leak. The sales manager initially offered to have the scratched repaired and after taking time off work to obtain multiple estimates as requested, that offer was retracted and I was told "tough luck". I've purchased many vehicles in my life, this one being the first time purchasing one online. This has been my single worst car buying experience and the worst dealership I've ever dealt with. Be warned, do not trust Laura Ford of Sullivan. More

Quick appointment and service. Decent price not sure why this site has a 15 word minimum. Absolutely not applicable Decent price not sure why this site has a 15 word minimum. Absolutely not applicable More

It was easy to schedule an appointment for an oil change on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. More

Excellent Customer Service! I live in xx. Louis Mo and will travel for exceptional service. I contacted the service department when I had issues finding a dealership to make rep I live in xx. Louis Mo and will travel for exceptional service. I contacted the service department when I had issues finding a dealership to make repairs - oil change with my F250. I have an 2020 explorer that needed repairs still under warranty, they contacted Ford and made it easy! I cannot recommend them enough! When my son was looking for a new truck send him to buy from Laura . More

Was very pleased with the service. Did a walk in. They took me right away. Did a walk in. They took me right away. More

I'm very impressed with Laura Ford of Sullivan about their job the did with my 2014 Ford Escape they went out of their way to do professional work and honesty with my transmission and the warranty for 3 their job the did with my 2014 Ford Escape they went out of their way to do professional work and honesty with my transmission and the warranty for 3 years thanks and I would recommend this company to anyone thanks. More

Easy people to deal with. Zack was straight up with me and organized everything including shipping the vehicle to me. I would highly recommend these guys. Zack was straight up with me and organized everything including shipping the vehicle to me. I would highly recommend these guys. More

I have been coming there for apx 15years when it was west Bro.and always when I was setting on the road all I had to do was call and help was on its way even now with this Buick you have helped me west Bro.and always when I was setting on the road all I had to do was call and help was on its way even now with this Buick you have helped me .I did not know when I bought this one I had to take my car there .I had a BAD experience with the man who made the deal and did not know what all he was selling me.I went into the Buick co.and not the same .I needed my phone set up had to go to the Ford the guy just got up and came out and set it up .I wish I had known this before I spent my $.also Ford had told me I could get a 0 interest but not with them it was going to be 5.%.So I just pd cash . More

Real thorough and easy to work with. they explained everything and were right on time of work they explained everything and were right on time of work More

Lied about price. Claimed we declined a replacement. Ran a diagnostic for $200 without permission, even though we gave them the exact replacement needed. Claimed we declined a replacement. Ran a diagnostic for $200 without permission, even though we gave them the exact replacement needed. More