Laura Ford of Sullivan

Outstanding car buying experience! Laura Ford and in fact all Laura dealerships in general consistently provide the best overall value with best price and a highly professional staff to Laura Ford and in fact all Laura dealerships in general consistently provide the best overall value with best price and a highly professional staff to match.. All I can say Is thank you for the Outstanding buying experience! If your buying your vehicle anywhere else your paying too much! More

We miss west brothers! Our salesman was wonderful, profession and kind. No complaints about him whatsoever. Our complaint has to do with the gentley used vehicle we bought. Our salesman was wonderful, profession and kind. No complaints about him whatsoever. Our complaint has to do with the gentley used vehicle we bought. When it was sold to us, the keypad wasn’t working, was told at the dealership it was just the wrong key code, service department was gone, so come back for code..the code wasn’t wrong, the entire keypad needs to be replaced and they wanted $300 for that. 2 months lasted the steering rack went out, and nearly caused an accident with my 6 year old in the car, that’s another 2k dropped. When I mentioned this to the older lady at the front desk, she immediately had an attitude, belittled me, told me to be quiet SHE was talking. Rolled her eyes and was HORRIBLE to even try and have a conversation with. I asked around, and several people who work there, also agreed she has a horrible attitude. I will never purchase another vehicle from this dealership. We bought 4 from west brothers, and this was our first from “Laura” since they took over. Laura Ford, is far from what I expected, and not even close to the professionalism we were used to getting from west brothers. They told me a week ago, they would have the manager call back over the key pad to make it right. Yeah right. More

Overall it was a great experience After searching several days online for F150s I found one that I was interested in at Laura Ford. I sent an online request and I received a call from After searching several days online for F150s I found one that I was interested in at Laura Ford. I sent an online request and I received a call from Ed Kirk shortly afterward. We scheduled an appointment for the following Monday. I met with Mr Kirk Monday evening. He got the truck for me and I went for a test drive. Afterward we discussed the price. I felt it was a good enough deal and bought the truck. The overall process went very smoothly. More

Bought a truck I was looking to buy a truck. Searched around for some time trying to figure out what make/model of truck to get. Found a nice black Ford F150 onlin I was looking to buy a truck. Searched around for some time trying to figure out what make/model of truck to get. Found a nice black Ford F150 online at Sullivan and went to go check it out since the year end pricing sale was rather enticing. Turns out that a 6" lift kit had been installed on that truck, not what I was looking for. Fear not, Robert swiftly found a truck with all the particular features I wanted. More

Excellent Sales I really like the upfront pricing. Fair trade in price. Financing taken care of promptly. Staff extremly helpful and friendly. Would recommend dealers I really like the upfront pricing. Fair trade in price. Financing taken care of promptly. Staff extremly helpful and friendly. Would recommend dealership to anyone. More

Above and beyond We got a great deal on a new edge and Woody our salesman was very professional and thorough. The whole process was super smooth. A+++ We got a great deal on a new edge and Woody our salesman was very professional and thorough. The whole process was super smooth. A+++ More

Excellent Experience Zayne is always very professional even in tough situations. He has excellent people skills in working with the public. He has a vast knowledge about Zayne is always very professional even in tough situations. He has excellent people skills in working with the public. He has a vast knowledge about the vehicles that Ford services. He has always been excellent in providing customer service. He is the reason I keep coming back. More

Quick, friendly, professional attitudes, and service. everytime i visit Laura's store I am always treated very friendly. All staff have always been more than willing to give me any assistance I might need everytime i visit Laura's store I am always treated very friendly. All staff have always been more than willing to give me any assistance I might need. The guys and gals in the service dept. always take care of my vehicle. I am very pleased with all their work. More

Quick and professional Service dept was great handled my vehicle quickly and professionally, very well organized, cummication was great. Everything was explained very well, Service dept was great handled my vehicle quickly and professionally, very well organized, cummication was great. Everything was explained very well, . Overall great experience Would recommend anyone to their service dept. More

Can't beat the price! They had a lot to choose from and you can't beat the prices! The people were very nice and answered all of our questions. They had a lot to choose from and you can't beat the prices! The people were very nice and answered all of our questions. More