Laura Ford of Sullivan

Low trade-in offer, car I purchased has defects They offered me exactly half for my trade-in that 3 other dealerships had offered me. They told me they are a “value priced” dealership, which means t They offered me exactly half for my trade-in that 3 other dealerships had offered me. They told me they are a “value priced” dealership, which means they won’t come down at all on the price of the vehicle you intend to purchase and they don’t “haggle” prices like “other dealerships”. The salesman, Ed Kirk, said the other dealerships who offered me more for my trade-in were playing some game with me and were probably jacking up the price of the vehicle I wanted to purchase (I don’t see how this is possible since the price was listed online and confirmed by the other dealerships), but then he “went back to the shop” where they assessed my trade-in and came back with an offer of $150 more! I would’ve walked away, but we had driven 4 hours and it was my only day off for weeks; the other vehicle I had picked out was 8 hours in the opposite direction. Then, I was told every trade-in goes through a thorough inspection and is “reconditioned” as needed, but they seem to have failed to notice that TWO of the headlights (one running light and one blinker!!!) were both out on the pre-owned vehicle I was purchasing, plus the rear window washer fluid dispenser does not function. And I spent nearly $30,000 on this purchase! Thankfully, I opted for the extended warranty, but I feel like these issues should have been remidied before offering the vehicle for sale, since a vehicle won’t pass inspection with a non-functioning blinker! I emailed the salesman a week ago about these issues and I have, thus far, been ignored. I would not purchase from this dealership again and I do not recommend that anyone else should, either. More

Amazing Working with Robery Wells was fun and relaxing... Robert treated us like family.... I was looking for a Exployer and we bought a Flex..... After driv Working with Robery Wells was fun and relaxing... Robert treated us like family.... I was looking for a Exployer and we bought a Flex..... After driving it I fell in love with it........ Thank You so much Robert..... I will definitely come back to you... More

My Super Duty We took delivery of our new Super Duty! Everything went without hitch. What an awesome truck! We left the next morning for Green Bay, and loved every We took delivery of our new Super Duty! Everything went without hitch. What an awesome truck! We left the next morning for Green Bay, and loved every minute of it! Packers got a win, and we got a win with our new truck! More

Great buying experience with my F150 I have heard so many good things about the Laura auto group that I chose them for researching a new truck. They had a truck that met my needs, and the I have heard so many good things about the Laura auto group that I chose them for researching a new truck. They had a truck that met my needs, and then some. I contacted Woody and arranged a visit to see the truck. I found Woody and the rest of the staff to be competent and friendly. I did not feel pressured at any time. I was very satisfied with the purchase agreement we came to, so I bought it. More

SHOULD HAVE THE CREDIT END WAS NOT SO GOOD THEY SHOULD HAVE TOOK THE CHECK MY BANK ISSUED SO I HAD TO REDO EVERYTHING TO GET IT STRAIGHT THE CREDIT END WAS NOT SO GOOD THEY SHOULD HAVE TOOK THE CHECK MY BANK ISSUED SO I HAD TO REDO EVERYTHING TO GET IT STRAIGHT More

Great! The sales team was terrific. I am very happy with my purchase and would reccomend my family and friend's. Thank you for everything laura Ford The sales team was terrific. I am very happy with my purchase and would reccomend my family and friend's. Thank you for everything laura Ford More

Fast and Friendly They helped me order my 2019 F-350 truck and get what I wanted after other dealers could not. Robert Wells was very helpful and I would recommend him. They helped me order my 2019 F-350 truck and get what I wanted after other dealers could not. Robert Wells was very helpful and I would recommend him. More

Good service , no unnecessary salesmanship, There was no pressure. A true interest in you and getting what you need and want. Prices were upfront and clear , no unnecessary salesmanship, There was no pressure. A true interest in you and getting what you need and want. Prices were upfront and clear More

Awesome Ed Kirk was very helpful in getting my 2018 ford Explorer Platinum he also give me a far price on my trade in I would recommend him as your salesman Ed Kirk was very helpful in getting my 2018 ford Explorer Platinum he also give me a far price on my trade in I would recommend him as your salesman More

Awesome experiences They were very helpful I would definitely recommend them to anybody looking to buy a new car. I don't think I could have gotten a better deal anyplac They were very helpful I would definitely recommend them to anybody looking to buy a new car. I don't think I could have gotten a better deal anyplace else. More