Laura Ford of Sullivan

Great experience I highly recommend this dealership! I went in to look at a used car and ended up leaving with a brand new car without spending much more money. I am v I highly recommend this dealership! I went in to look at a used car and ended up leaving with a brand new car without spending much more money. I am very happy and glad I chose to give them a call. After getting aggrevated at another dealerships . Bruce Sappington was my sales person. He was very nice, friendly, and knowledgable. It's a great place to do business. I highly recommend you give them a call. Ask for Bruce Sappington when you do. More

Absolutely xxxx Found a used car I liked online. Went to the dealership and test drove it and then discussed a price. All that went fine. Then scheduled a time to com Found a used car I liked online. Went to the dealership and test drove it and then discussed a price. All that went fine. Then scheduled a time to come pick up the car. Showed up and the car was filthy. Hadn't been vacuumed or cleaned at all. Sat and waited an hour for the car to be cleaned. They brought it up and it still had soda spilt all over the drivers door and a melted sucker in the center console. I waited again for them to clean it. They brought it back again and it was still dirty but not bad and i was sick of waiting so I drove it home. The very next day the rear wheel locked up and I had to have the car towed back to the dealership. They fixed it and then brought it to my house to drop it back off because of the inconvenience. So they got a point for that at least. Next day I wasn't feeling to sure about the service department of the dealership so I took the car to Dobbs for a safety inspection and my feeling was right because it failed. I called the dealership and they got annoyed with me because they already did a safety inspection and passed the vehicle. I stated that I wanted the parts that dobbs pointed out as fails replaced. The service department told me no and that those parts were not part of the safety inspection. I called the high way patrol and filled a complaint against the dealership. Highway patrol came and inspected the car and said yes it failed the safety inspection and those parts needed to be replaced. I told the dealership this and the highway patrol called them as well and then they finally agreed to make the repairs with a catch. During this whole process I had already put up a negative review of the dealership on this site. The sales manager would only agree to make the repairs if I deleted my previous negative review. I was very agitated by this but I didnt want to fight anymore and I wanted the car repaired so i did it. Now its months later and my warrenty is up so I'm reposting what happened. You probably won't have an issue with a brand new car at this dealership but i wouldn't trust purchasing a used vehicle from here ever again. Also the staff from top to bottom seem very untrustworthy. More

Waste of Time Salesman was knowledgeable and friendly. He answered all of our questions. Finance rep had good deal until we was working over the details on monthly Salesman was knowledgeable and friendly. He answered all of our questions. Finance rep had good deal until we was working over the details on monthly payment and was told we were wasting his time when we didn't agree to payment. He said that they closed 12 minutes ago and had 3 more customers waiting for him. We was there for 2 1/2 hours. Will NOT go back!!! More

A great dealership to do business with Laurel Ford has the best selection of SUVs we found. Search online for the best price and found no one could beat their prices. Robert our salesman sh Laurel Ford has the best selection of SUVs we found. Search online for the best price and found no one could beat their prices. Robert our salesman showed us exactly what we were looking for and got us a great deal More

AWESOME SALES TEAM! Came late and the staff stayed so I could leave with my dream Jeep!!! Thanks so much!!! Super helpful and friendly! Everyone was so nice and answere Came late and the staff stayed so I could leave with my dream Jeep!!! Thanks so much!!! Super helpful and friendly! Everyone was so nice and answered all my questions and did everything to make sure I was able to get what I wanted. More

Great service The Service Department was very helpful and knowledgeable. They where able to get me in right away and fix my heater. I would definitely recommend L The Service Department was very helpful and knowledgeable. They where able to get me in right away and fix my heater. I would definitely recommend Laura Ford for all your needs. More

Front end alignment The staff was very courteous, and knowledgeable. I was in and out in no time. I will definitely be recommending Laura Ford to everyone I know. The staff was very courteous, and knowledgeable. I was in and out in no time. I will definitely be recommending Laura Ford to everyone I know. More

Great experience! Fair trade in and price. Good trade in value and price. No surprises and no pressure. Friendly sales persons and knowledgeable. The sales team was very accommodating and had t Good trade in value and price. No surprises and no pressure. Friendly sales persons and knowledgeable. The sales team was very accommodating and had this ready when I was told. More

Wonderful Experience A co-worker of mine bought a pickup truck here and had an amazing experience so when it came tim to buy a new Ford Edge Titanium we looked here. They A co-worker of mine bought a pickup truck here and had an amazing experience so when it came tim to buy a new Ford Edge Titanium we looked here. They had the car we wanted (St. Louis dealers did NOT) and their price was better. Sold! No competition. More

Excellent !! everyting went according to schedule. Took our new explorer in to have accessories installed and left Explorer there and they provided loaner car while mine was getting worked on at no cha Took our new explorer in to have accessories installed and left Explorer there and they provided loaner car while mine was getting worked on at no charge. Overall job was done on time with no issues.. More