Laura Ford of Sullivan

My first oil change they didn’t put oil plug in all the way, reported to dealer and they were happy to pay the emergency repair bill. They also promised to repair anything it might have caused damage too. way, reported to dealer and they were happy to pay the emergency repair bill. They also promised to repair anything it might have caused damage too. More

We have been coming to Laura Ford for years for regular maintenance without any bad issues until this year. I feel I was taken advantage of by a Service Advisor by him doing more work on my vehicle than I maintenance without any bad issues until this year. I feel I was taken advantage of by a Service Advisor by him doing more work on my vehicle than I had approved nor wanted. I came in for an oil change & to rotate the tires only. I was given an estimate by text message and i received a quote for an engine air filter that needed replaced & something about Transmission fluid. The quite was $125. When I went to pay it was $40 more than the quote I received. I am not confident that the Differential/ Transfer Case/ Transmission fluid was even completed as it not listed anywhere on my receipt. I lost confidence in reliable honest & forthrightness with this Service Advisor. My charges were about $100 more than what I went in there for. This one mans tactics probably don't reflect the integrity of Laura Ford. I would not be confident in this particular Service Advisors oversight in servicing my vehicle. People want honesty & integrity and they want the service they came in for. I left disappointed! More

Dakota was fantastic. He was friendly, knowledgeable and we had a very fun experience (which I never thought was possible at a dealership). No high pressure sales or nee He was friendly, knowledgeable and we had a very fun experience (which I never thought was possible at a dealership). No high pressure sales or need to negotiate. Laura Ford is the best priced dealership in a 1000 mile search. More

If you come across the vin: 1FTMF1L56SKD19942 It’s an antimatter blue 2025 xl 5.0 4x4 at Laura ford in Sullivan, MO *PLEASE BE AWARE* that it has been in an accident the front bumper, the headlight, a antimatter blue 2025 xl 5.0 4x4 at Laura ford in Sullivan, MO *PLEASE BE AWARE* that it has been in an accident the front bumper, the headlight, and the fender have been replaced / paintwork etc. This was my ordered truck via Laura Ford, waited 5 months. I was told via the sale associate that it would be kept in a “secure and safe” facility for it to be shipped to me. Clearly it wasn’t and was hit at that facility by a dually. The sales manager has James Russo’s best offer was refund my “shipping costs” and “repair” the damage on a 4 mile brand new truck. Pathetic. He also stated in the phone call that “it’s fine it won’t even show up on the carfax so you don’t have to worry about resale” — Shady. Just beware that these dealerships do not disclose damages or repairs and will sell you new vehicles in hopes you just accept it as is. Anyway cheers for wasting 5 months of my time. 🥂 0/10 More

Laura Ford had by far the best deal on a F150 compared to St Louis dealership Salesperson I worked with was very knowledgeable and personable , Cory Downing St Louis dealership Salesperson I worked with was very knowledgeable and personable , Cory Downing More

In middle of a major winter storm, when most businesses were closing, the Service Dept got me in and replaced my dying battery. As a result, I was able to get my wife to an important medical appointment t were closing, the Service Dept got me in and replaced my dying battery. As a result, I was able to get my wife to an important medical appointment the next day without concern. Big thanks to the Service and Parts departments. More

Upfront and great discounts. Better than my local dealer. Would definitely do business with them again Better than my local dealer. Would definitely do business with them again More

Very friendly fast and knowledgeable. They were professional and discussed all of our options and cost. Each different department kept the line of communication open and each department w They were professional and discussed all of our options and cost. Each different department kept the line of communication open and each department we used made sure that the other department was informed of any changes.They also made sure we were notified promptly. It was a pleasure utilizing such a great team! More

I will definitely go back to Laura Ford of Sullivan when I have to purchase another vehicle. Dakota was so helpful! He was very friendly, always available, answered all of my questions in a timely manner, a I have to purchase another vehicle. Dakota was so helpful! He was very friendly, always available, answered all of my questions in a timely manner, and was so easy to work with. I would 10/10 buy from Dakota again. More

Very pleasant to buy a car at this dealer! Everyone was easy to work with. Everyone was easy to work with. More