
Laura Buick GMC
Collinsville, IL
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Great Price, below average Service No frills, great price but lack in customer service. First salesperson was not great but switched to better slesperson and service was a bit better. No frills, great price but lack in customer service. First salesperson was not great but switched to better slesperson and service was a bit better. Still things that were discussed prior to buying did not happen. But it is a great truck so GMC did their job More
Great service, great price! Doug Johannes was our salesperson and was fantastic. Knows his stuff, humorous guy. Eric was our business manager and was equally as great. We drove 4 Doug Johannes was our salesperson and was fantastic. Knows his stuff, humorous guy. Eric was our business manager and was equally as great. We drove 4 hours for this new truck and would do it again in a heartbeat. More
Great AT4 This is how auto buying should be! (Stolen from someone else's ad, but true here!) No haggle price, all offers and promises kept, salesman even called This is how auto buying should be! (Stolen from someone else's ad, but true here!) No haggle price, all offers and promises kept, salesman even called me twice while I was driving to pick up new truck trying to find more rebates / discounts for me! I drove 1200 miles for this deal, and even counting the fuel and hotel costs, I still realized a $5000 savings. I appreciate shaking hands (figuratively over the phone in this case!) on a deal and having it work out exactly as promised. More
Standard-setting Our sales consultant is professional, personable, and really made the transaction efficient and pleasant. The amount of inventory, selection, and stan Our sales consultant is professional, personable, and really made the transaction efficient and pleasant. The amount of inventory, selection, and standard at Laura is standard-setting. More
New Sierra Jon Werner was a great saleman who was easy to work with. Quick prompt service. No haggle pricing No pressure to buy or to sell additional accessor Jon Werner was a great saleman who was easy to work with. Quick prompt service. No haggle pricing No pressure to buy or to sell additional accessories. More
Yukon Denali We traveled from NE Wisconsin to purchase our new Yukon Denali from Laura because the savings were that significant! Doug and Justin were amazing at h We traveled from NE Wisconsin to purchase our new Yukon Denali from Laura because the savings were that significant! Doug and Justin were amazing at helping us drive away happy! More
Seriously! Pushy F&I Manager, salesman knew very little about the vehicle he was selling me. Couldn't find the second set of keys or the keyless entry code which Pushy F&I Manager, salesman knew very little about the vehicle he was selling me. Couldn't find the second set of keys or the keyless entry code which cost me about $300 from a Ford dealer, by the way Mertz Ford in Millstadt was awesome to work with. All in all a bad buying experience More
Very easy to buy a car here. All of the employees were pleasant and helpful. My salesperson was very informative and helpful with answering questions. This is the only part of All of the employees were pleasant and helpful. My salesperson was very informative and helpful with answering questions. This is the only part of the experience that is not good. I don't mind giving stars about my experience but having to write an essay is ridiculous. More
Quick and complete service Salesman was polite, patient and worked hard at our needs and completed the whole experience without any problems and in very reasonable time. He exp Salesman was polite, patient and worked hard at our needs and completed the whole experience without any problems and in very reasonable time. He explained the features so we could understand and paired our phones. More
Great Dealership with Great People We have purchased 3 or 4 vehicles in the past from Laura Buick. The facility is updated and welcoming. The staff are so friendly and knowledgeable. We We have purchased 3 or 4 vehicles in the past from Laura Buick. The facility is updated and welcoming. The staff are so friendly and knowledgeable. We looked for several weeks for the best deal on the vehicle we wanted and found Laura Buick GMC to have the most selection and the best pricing! More